Solutions for Amazon Connect
Overview
Provide amazing call center experiences by choosing Poly plus Amazon
Poly headsets, handsets, and device management – coupled with Amazon’s innovative Connect call center software – enable brilliant audio. In an industry first, Poly has developed the Poly-integrated Amazon Connect Contact Control Panel (CCP) which enables our customers to accelerate their Amazon Connect deployment and ensure a uniform user experience with Poly headsets and USB adaptors from the get-go.
Call Center agents, supervisors and managers can expect an pro-grade user experience such as:
Call Center agents, supervisors and managers can expect an pro-grade user experience such as:
- Call answer/end, volume adjustment seamlessly synchronized between Poly headsets and agent's PC
- Quick disconnect/mute recognition, including removal of user from the queue and automatic change of status
- New and improved appearance of CCP with Poly animated Branding
- Data flow through to Plantronics Manager Pro SaaS service
- Identification of Poly headset/device connected to Amazon Connect
The Poly-Integrated Amazon Connect CCP can be downloaded from the AWS Marketplace.
Fur further information on our integrated solutions for Amazon Connect, please visit our Developer resources.
- Simplify set-up and use
- Scale to your needs
- Make it seamless
- Enhance the experience
An Amazon Quick Start Template ensures simple set up and enables users to get up and running quickly with Amazon Connect. Poly headsets enhance the user experience through clear audio, high comfort, and acoustic protection.
Trust earned—Poly solutions are designed for reliability and longevity for mission-critical communications on the Amazon Connect platform, no matter the size of the enterprise.
Onscreen status and controls within CCP synchronized to the headset makes it easy for the agent to use – perfect for users with high call volume.
Poly headsets and adapters deliver a wide range of CX-enhancing features to support Amazon Connect. Legendary audio technologies like HD Voice, Soundguard Digital, and Close Conversation Limiting ensure that everyone on the call can hear and be heard easily, improving productivity.
Products
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Voyager 4200 Office and UC Series$199.95Bluetooth office headset
Options? Oh, yeah. With multiple devices in an open office environment, you need freedom to roam and choose your own calling style. Whether you’re on a desk phone, smartphone or computer, Plantronics Voyager 4200 Office and UC Series Bluetooth® headsets make it easy to do more. You can even listen to music between calls. Power up productivity with outstanding audio, freedom and flexibility.
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Savi 7300 Office Series$483.95Ultra-secure wireless DECT™ headset system
Armor up with Savi 7300 Office Series to keep conversations private. The ultra-secure DECT™ wireless headset is the perfect choice for financial, medical, government and contact centers or anywhere sensitive conversations happen.
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Savi 8200 UC$374.95Wireless USB DECT™ headsets
Make every conversation clear with the Savi 8200 UC Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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Savi 8200 Office$483.95Wireless DECT™ headset system
Make every conversation clear with the Savi 8200 Office Series—with top-quality wireless DECT™ audio. Give your workers the headset that will help them get more done, with style-meets comfort.
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EncorePro 500 Series$112.00Smarter headsets for contact centers
The all-day comfort, reliability, and durability our EncorePro Family is known for, with the addition of built-in call control. The EncorePro 500 USB Series is ready for every call because every call matters.
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DA Series$65.95Smarter digital adapters for Poly QD headsets
USB audio processor that connects QD equipped headsets to PC
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MDA100 QD Series$85.00Analog switch for Quick Disconnect (QD) headsets
Simple to use, easy to manage. The MDA100 QD Series makes your transition to softphones and unified communications seamless. These intuitive switches helps manage audio from different sources, without changing headsets.
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MDA500 QD Series$149.95Corded Switcher/Mixer for Quick Disconnect (QD) Headsets
MDA500 QD Series of audio processors seamlessly integrate mixed-call environments for an improved customer experience, feature easy-to-use call controls and improves Customer Service Representatives (CSRs) training.
Resources
See the best headsets for Amazon Connect and legacy telephony
Download User GuideNext Steps
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