Why isn’t video taking off in the contact centre?
I was asked a question today whilst delivering a webinar. Why isn't video taking off in the contact centre? Many organisations are trying to personalize their customer experience, to create a better connection with customers. Video [...]
Navigate the future of customer service
In The Age of The Customer, Delivering Good Customer Experiences Is The Key To Success There is an increasing amount of information about the importance of customer service. But what are the points to focus [...]
Excuse me Plantronics, may we borrow a cup of sugar?
No matter where you live, it’s always nice to get to know your neighbors. Communities are built by the people who live there, and become unique in the way people care for each other. Sometimes, [...]
My Top 10 Skype for Business Likes from Microsoft Ignite
Microsoft Ignite sparked 23,000 attendees with new ideas about innovation and transformation for the future. The keynotes highlighted how Microsoft will continue its cloud first, mobile first mission with three interlocking ambitions: Making personal computing [...]
Clean your BackBeat FIT
BackBeat FIT headphones are protected against sweat and moisture, by design and P2i nano-technology. The P2i nano-coating allows you to rinse your headphones to remove sweat or grime, without worrying about damaging them. Simply rinse [...]
Find your headset
If you misplace your headset, use the Find MyHeadset feature in the Plantronics Hub app to help you find it. Find MyHeadset plays a tone through your headset to make it easier to find and [...]