The hottest place for your contact center
Where is the hottest place for your contact center this summer? Should you be looking at cost reductions by setting up in a far-flung climate like The Philippines? Or should you be exploring a solution [...]
Keep small business hiring strong with flexible work options
Small business hiring continues to be strong. From May to June, small businesses employment increased by 120,000, according to the June Small Business Report from payroll processing firm ADP. That figure represents more than half [...]
Is it time to talk about your small business phone etiquette?
When was the last time you got your team together to talk about how to present your small business on the phone? From the time the telephone appeared on the scene, proper phone etiquette has [...]
Unified Communications answers the call for improved small business customer service
Is worrying about getting new customers for your small business keeping you up at night? In a just released study of 785 small business owners by email marketing provider Constant Contact, 66 percent of respondents [...]
Keep sound down and productivity up with noise-canceling headsets as your small business team grows
Are you beginning to understand the meaning of growing pains? Your small business has finally achieved that first stage of growth that you worked so hard to achieve. But now a whole new set of [...]
Cisco Live 2015: Let’s Build Tomorrow, Today
Cisco Live US 2015 was an extravaganza this year, its 30th year! Even before the welcome reception, I attended two powerful events: The Cisco Solution Partner Forum and the Cisco Empowered Women's Network. At the [...]