Who’s really listening? Mobile conference call participants may not be giving their undivided attention.
Just how engaged are conference call participants, especially over a mobile device. A study by West Unified Communications Services a few years ago uncovered what some may have suspected all along – not everyone is [...]
Every CSR in a customer service center uses a headset—and that’s the challenge
Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset. A well-functioning headset enables them to hear [...]
Employees and management may not see eye to eye on small business workplace noise
Recently, in “Is small business worker productivity declining? Noise may be the culprit,” I looked at the effect of noise on worker productivity. Underscoring the impact of noise on productivity is a "2013 U.S. Workplace [...]
Your Plantronics Headset is WebRTC-READY
WebRTC makes for better and more effortless communication, but there are a few considerations to ensure optimal experience with your WebRTC-Ready Plantronics headset. Instead of relying on Adobe Flash to compress and stream audio, WebRTC [...]
How to take a worry-free break from your small business
Are you procrastinating about crafting an auto-response “Out of Office” e-mail to let small business customers and associates know that you’re heading out for a summer holiday? As much as you need a vacation – [...]
Cover all the bases when training remote small business workers
Considering the challenge many small businesses face in finding and retaining good employees (Plantronics survey found that 44 percent of small business owners say attracting and finding quality labor is the biggest HR pain [...]