Is small business worker productivity declining? Noise may be the culprit.
Are you concerned that your small business employees are less productive these days? In the first quarter of this year, the Labor Department reported that productivity - the hourly output per worker - declined at [...]
Go mobile: Be where small business customers are these days
No doubt you’ve heard that “you need to go where your customers are,” and today your small business customers have gone mobile. In fact, according to comScore, mobile surpassed the desktop as the leading digital [...]
Today’s CSRs are under pressure to do a lot more for customers. Is your IT department equipped to deliver what they need?
Discerning, informed, and connected. With a multitude of choices in the marketplace, multiple buying channels, and instant access to information, today’s customers have never been more empowered, or more demanding. They’ve come to expect the [...]
How to get your small business team off and running with Unified Communications
This Sunday, May 29, marks the 100th anniversary of the Indianaoplis 500, called “The Greatest Spectacle in Racing.” It takes a lot to put together a race of such importance; and not everything happens on [...]
Small businesses are hiring as they gear up for growth, survey finds
Small businesses are hanging out “help wanted” signs. The 2016 American Express OPEN Small Business Monitor released in April indicates that 39% of small businesses plan to hire over the next six months up from [...]
Plantronics and Cisco Jabber: Building Better Meetings
As I’ve pointed out before, people are joining more meetings virtually now than ever before. It's probably no surprise that our research found that more than 60 percent of meetings today include at least one remote [...]