How to run a small business from a smartphone
Desiring to be “always on” and connected, today’s workers are employing a range of devices to get work done. (See: “Are small business employees using multiple devices for work? Tips to protect data.”) However, thanks [...]
Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?
Answering the phone is just the start. Today’s customer service representative (CSR) listens, understands, and acts upon a customer’s needs with skill, rigor and thoughtfulness. Every minute, every day, the CSR needs to demonstrate that [...]
Are small business employees using multiple devices for work? Tips to protect data
Today’s tools for business are a far cry from the days when a desk phone and PC were standard small business office equipment. With a desire to be always on, most workers, whether they bring [...]
How to hear and be heard with Skype for Business in an open space workplace
Noise is distracting at work Today, changes in the workplace have introduced new levels of noise that were absent just a few years ago. Effective noise management is now a business imperative that extends from [...]
Want to improve small business productivity? Let the music roll.
It seems that music might not only “soothe the savage beast,” it may help boost the productivity of your small business team. Research conducted by Dr. Teresa Lesiuk, associate professor of Music Therapy at the [...]
Small business adoption of mobile apps is starting to pick up steam
Does your small business have or plan to build a mobile app? While mobile app adoption among small businesses has been slow; it’s beginning to pick up, reports B2B research firm Clutch. In its recent [...]