Sense and nonsense of paying and free telephone numbers in a customer care environment
Sense and nonsense of paying and free telephone numbers in a customer care environment.
Sense and nonsense of paying and free telephone numbers in a customer care environment.
More and more organizations give social media a prominent place in their communication and marketing strategies. Ignoring Facebook and Twitter is not an option anymore.
The evolution of the contact center industry has resulted in a wide range of training courses and educational tracks for contact center professionals.
The next few years will show a change in the way we communicate with organizations and friends.
Text: Dr. Ir. Wim Luimes Speech recognition enables people to [...]
A benchmark is a comparative study between the practises and performances between companies. Benchmarks can offer an insight on best practices, the right development direction or index numbers as financial variables.
Text: Yvonne Stienstra What can you do with Unified Communications [...]
(by Paul van Ladesteijn) There is a new quality standard [...]
ECCCO has been created in 2002 to encourage and assist [...]
Where in most organisations the front office can merely be [...]