Sense and nonsense of paying and free telephone numbers in a customer care environment
Sense and nonsense of paying and free telephone numbers in a customer care environment.
By Poly|2010-11-11T09:00:58-08:00November 11th, 2010|Smarter Working|
Sense and nonsense of paying and free telephone numbers in a customer care environment.
By Poly|2010-11-09T09:00:51-08:00November 9th, 2010|Smarter Working|
More and more organizations give social media a prominent place in their communication and marketing strategies. Ignoring Facebook and Twitter is not an option anymore.
By Poly|2010-11-03T09:00:59-07:00November 3rd, 2010|Smarter Working|
The evolution of the contact center industry has resulted in a wide range of training courses and educational tracks for contact center professionals.
By Poly|2010-10-27T09:00:40-07:00October 27th, 2010|Smarter Working|
The next few years will show a change in the way we communicate with organizations and friends.
By Poly|2010-10-20T09:00:48-07:00October 20th, 2010|Smarter Working|
Text: Dr. Ir. Wim Luimes Speech recognition enables people to [...]
By Poly|2010-10-08T09:00:27-07:00October 8th, 2010|Smarter Working|
A benchmark is a comparative study between the practises and performances between companies. Benchmarks can offer an insight on best practices, the right development direction or index numbers as financial variables.
By Poly|2010-09-07T09:00:01-07:00September 7th, 2010|Smarter Working|
Text: Yvonne Stienstra What can you do with Unified Communications [...]
By Poly|2010-09-02T09:00:03-07:00September 2nd, 2010|Smarter Working|
(by Paul van Ladesteijn) There is a new quality standard [...]
By Poly|2010-08-31T09:00:35-07:00August 31st, 2010|Smarter Working|
ECCCO has been created in 2002 to encourage and assist [...]
By Poly|2010-08-26T09:00:02-07:00August 26th, 2010|Smarter Working|
Where in most organisations the front office can merely be [...]