Accessibility

As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.

Headset Supported Softphones

Poly partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products.  Poly products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below.

Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar.

Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise.  Additional softphone insights are available for Poly developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here.

If your softphone or conferencing platform is not listed below your Poly headset will still be compatible as an audio device, but RCC will not work.  The Plantronics Manager Pro softphone dependent reports are not supported.

 

 

Manufacturer Softphone Version Operating System

Plantronics Hub Required?

Plantronics Developed Integration

Partner Developed Integration (see below)

3CX

3CX App for Windows

16.3.0.179

Windows

Yes

 

1a

3CX

3CX WebClient

3CX PBX version: 16.0.7.1074

Windows

Yes

 

1b

3CX

3CX Browser Extension (Chrome/Edge)

3CX PBX version: 16.0.7.1074 

 

Yes

 

1b

8x8

Virtual Office Desktop

v3.8 and higher

Windows

 

 

2

Alcatel-Lucent Enterprise

OpenTouch Connection

v2.0 and v2.1

Windows

Yes 

 

1a

Alcatel-Lucent Enterprise

Rainbow desktop clients

v1.35. 5 and higher

Windows/macOS

 

 

2

Alcatel-Lucent Enterprise

IP Desktop Softphone

v11.0.60 and higher

Windows

Yes

 

1a

Alcatel-Lucent Enterprise

My Instant Communicator

v6.5 and higher

Windows

Yes 

 

1a

Alcatel-Lucent Enterprise

OpenTouch Conversation

v2.2 and higher

Windows

Yes

 

1a

Alcatel-Lucent Enterprise

Pimphony

v6.3 and higher

Windows

Yes 

 

1a

Altigen

MaxCS

Version 8.5

Windows

Yes

 

1
Amazon Connect   Windows/macOS Yes Yes – refer to quick start for installation instructions   
Amazon Chime   Windows/macOS Compatible as an audio device

Avaya

one-X Communicator

V2.0.2.3

macOS

Yes

Yes

  

Avaya

Communicator

V.2.1.4.84

Windows

Yes

Yes

  

Avaya

Communicator for Microsoft Lync

v6.4.0.9

Windows

Yes

Yes

  

Avaya

Desktop Aura Agent

v7.0 31.1.13.69

Windows

Yes

Yes

  

Avaya

Equinox

v3.5.5.113.24 (macOS v3.5.5.112.18)

Windows/macOS

Yes

Yes

  

Avaya

one-X Agent

v2.5.12.0

Windows

Yes

Yes

  

Avaya

one-X Attendant

v4.0 SP6

Windows

 

 

2

Avaya

one-X Communicator

R6.2 SP13 (6.2.13.2)

Windows

Yes

Yes

  

Avaya

one-X Workplace

3.7.4.22.1

Windows/macOS

Yes

Yes

  

BroadSoft 

UC One Communicator

v22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility)

Windows

Yes

Yes

  

Caseris

CAESAR

 

Windows

 

 

2

Cisco

IP Communicator (CIPC)

v8.6.6 and higher

Windows

 

Yes

  

Cisco

Jabber

12.5

Windows/macOS

Yes

Yes

  

Cisco

Unified Personal Communicator (CUPC)

V8.6.4

Windows

Yes

Yes

  

Cisco

Webex

41.11

Windows

 

 

  

Communi5

DesktopControl/DesktopOperator

7.1.1 and higher

Windows/macOS

No on Windows, Yes on Mac

 

2

Counterpath

Bria

v4.5

Windows/macOS

Yes

 

1

Dialpad

Native Apps

v0.25.1 and above and Chrome Apps v14.7.4 and above

Windows/macOS

Yes

 

1

Esna

iLink for Cisco Jabber

v10.1.15.1429 and highere

Windows

 

 

2

Estos

ProCall

 

Windows

Yes

 

1

Five9

Virtual Contact Center

v8.5

Windows

 

 

2

Fuze

Desktop

v4.8.0 and higher

Windows/macOS

 

 

2

Genesys

Workspace Desktop Edition

v8.5.126.07 configuration tips

Windows

Yes

Yes

  

Genesys

Workspace Web Edition

v8.5.401.05 configuration tips

Windows

Yes

Yes

  

Genesys

PureCloud

Window (Chrome/Firefox)
macOS (Chrome/Firefox/Safari)

Windows/macOS

Yes

 

1b

GlobalIPTEL

Juggler

 

Windows

 

 

2

Huawei

eSpace

 

Windows

 

 

2

Infracom Communications AB

Infinity Desktop

2.0.5 and higher

Windows/macOS

Yes

  

1b

Innovaphone

myApps

132852 sr24

Windows

No

 

2

Joher

Voice Operator Panel

V2.28

Windows

 

 

2

Kandy

Smart Office

V4.2

Windows/MacOS

Yes

 

1b

MetaSwitch

Accession Communicator

v2.28

Windows/macOS

 

 

2

Microsoft

Lync 2015

v15.0.5127.1000

Windows

Yes

Yes

  

Microsoft

Office Communicator

R2 3.5 (3.5.6907.268)

Windows

Yes

Yes

  

Microsoft

Skype for Business 2016

v16.4834.1000

Windows

Yes

Yes

  

Microsoft

Teams

 

Windows

Yes

Yes

 

Microsoft

 Teams   MacOS      

Mitel

BluStar for PC

v3.0.1876.0

Windows

Yes 

 

1a

Mitel

Connect 2017

 

Windows

Yes

 

1

Mitel

MiCloud Telepo for Desktop

v4.5 and higher

Windows/macOS

  

 

2

Mitel

MiCollab Desktop Client

v8.1 and higher

Windows/macOS

Yes

 

1b

Mitel

MiCollab Web Client for Chrome/Firefox

v8.1 and higher

Windows/macOS

Yes

 

1b

Mitel

MiVoice 2380

 v3.5.4.0

Windows

Yes 

 

1a

Mitel

MiVoice Business Console

v8.0

Windows

 

 

2

NEC

Univerge 3C

v8.7.1

Windows

Yes

 

1

NEC

Univerge SP350

v6.11.0.0 and V6.10.0.0

Windows

Yes

Yes

  

Nfon

softphone

 

Windows

 

 

2

RingCentral

Office

v9.4 and higher

Windows/macOS

Yes

 

1

SAP

Contact Center (formerly known as BCM)

v7

Windows

 

 

2

Shoretel

Communicator

v14.2 (Additional configuration required for the Shoretel TAPI Driver. Contact your system administrator)

Windows

Yes

 

  

STARFACE

Client

V6.4.3 and higher

Windows

Yes

  

1a

Swyx

SwyxIt!

v10.40.2694 and v11.10.1.0

Windows

Yes

Yes

  

Telavox

Desktop

 

Windows

 

 

2

Telepo

BCS

 

Windows

 

 

2

Unify

Circuit Desktop Client

v1.1.8505 and higher

Windows/macOS

Yes

 

1b

Unify

Circuit Web Client for Chrome/Firefox

v 1.1.8505 and higher

Windows/macOS

Yes

 

1b

Unify

OpenScape Desktop Client Personal Edition

v7 R1.47.23 and higher

Windows

Yes

  

1a

Unify

OpenScape Fusion for Office

 V1 R6.46.36

Windows

Yes

 

1a

Wildix

WMS

v3.80.31106.05

Windows

 

 

2

Zoiper

Zoiper5

V5.1 and higher

Windows/macOS

 

 

2

Zoom

Meetings

V4.4.6 and higher configuration notes

Windows

Yes

Yes

 

Integration Methods

Poly developed integrations

Plantronics developed integrations are included in Plantronics Hub and provide call status information and other reporting in Plantronics Manager Pro.  For full details on the Plantronics Manager Pro reports that are softphone dependent see here.  Requires Plantronics Hub to be installed. Call data from partner developed softphone integrations will not be validated by Poly.  Plantronics does not warrant the availability or reliability of softphone data integrated by partners.

Partner Developed Integrations          

1 - Partner developed integration using one of the recommended Plantronics Hub SDK integration types (either COM or REST).  Requires Plantronics Hub to be installed.  The softphone will appear in Plantronics Hub as SDK enabled. 

                1a - Partner developed integration using recommended Plantronics Hub SDK COM method. Requires Plantronics Hub to be installed.  The softphone will appear in Plantronics Hub as SDK enabled. 

                1b - Partner developed integration using recommended Plantronics Hub SDK REST API method. Requires Plantronics Hub to be installed.  The softphone will appear in Plantronics Hub as SDK enabled.  These integration benefits from the ability to provide RCC support across multiple supported softphones.

2 - Partner developed integration using native library, does not require Plantronics Hub to be installed.  Plantronics Manager Pro requires Plantronics Hub to be installed,. Plantronics Manager Pro requires Plantronics Hub, therefore no data from a native library softphone partner integration will be provided for softphone dependent reports in Plantronics Manager Pro.                           

If you are a softphone vendor looking to integrate Plantronics headsets into your solution visit our developer site.

Last Updated 25th February 2020