Copper Mountain - Case Study

Challenge:

Copper Mountain's central reservations’ call center spans three large rooms with agents siting in individual cubicles with low walls, close enough in proximity that the ringing of their neighbors’ phone sounds like their own phone ringing. They sought a new sound solution to increase the call quality and efficiencies.

Solution:

• Polycom VVX 300 / 311

Benefit:

Employees and customers realized a reduction in background noise and an increase in audio clarity. The company gained more scalability to accommodate growth while decreasing costs.