Brand Developers - Case Study

Challenge:

The company was initially buying a competitor’s headsets in bulk at a low price, holding to the idea that with the low cost could deliver a "good enough" experience. After poor performance, and low satisfaction, they realized they were not investing enough research into proper communications equipment for their contact center.

Solution:

• Plantronics Manager Pro
• Plantronics Headsets

Benefit:

Their purchasing team discussed positive options, and decided on Poly, a higher-quality product that would meet all their necessary criteria. Over time, having the right headsets have saved money and the CSRs who spend their entire workday wearing a headset are more comfortable, and thus happier at work.