Hartmann - Case Study

Challenge:

The HARTMANN Group sought out a management solution that could reduce IT administrative workloads associated with setting up, updating, maintaining hardware and headsets. Their belief was that they could simultaneously improve IT operations while giving the end user a better communications experience.

Solution:

• Plantronics Manager Pro
• Plantronics Headsets

Benefit:

The company now plans to have employees on their Service Desk team solve minor problems regarding the use or features of headsets faster and more efficiently. Poly management software provides information on usage patterns and on common actions such as mute, volume control and Quick Disconnect features.