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As of August 29, 2022, HP Inc. completed the acquisition of Poly. For HP product support, please visit the HP Customer Support site.
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Product Activation/Upgrade
Poly TC8
Escalation Requirements
| Information Needed | |
|---|---|
Detailed Problem Description |
Example: TC8 keeps losing connectivity with endpoint. After powers cycling the unit it appears to restore functions. I have noticed the Ip address sometimes shows as 0.0.0.0. I checked the software on the controller and it shows as 3.2.2.21039. |
| Information Needed | |
|---|---|
TC8 Logs |
Currently the logs from a TC8 come exclusively from the endpoint to which is paired to. |
GC8 Logs |
The G Series or X Family logs are downloadable via the web interface of the endpoint. Log in via the IP address > Diagnostics > Logs > Download Logs. |
Serial Number Location
The serial number is on the bottom of the touch control.