Accessibility
Skip to content
Supported Devices
Use this page to identify Plantronics headsets and softphones supported by each individual report. Some reports are softphone dependent and require the use of a softphone that is supported directly by Plantronics Hub. For a full list of the supported softphones see the Plantronics Hub for Windows or the Plantronics Hub for Mac list here.
Deskphone and Softphone denotes that a Plantronics device that connects to both a deskphone and a softphone (for example the MDA480) will report both deskpone and softphone related activities
Headset Dependent denotes that the supported report will depend on which USB headset is connected (for example Voyager 3200 UC to the MDA220)
PC Only denotes that a Plantronics device that can connect to more than one device (for example Blackwire 5200 series mobile and PC) is only supported when connect to a PC (windows or MAC)
PC and Mobile denotes that a Plantronics device that can connect to more than one device (for example Voyager 3200 UC mobile and PC) is supported when connect to either (or both) a PC (via the Bluetooth adapter) or the mobile with Plantronics Hub for iOS or Android. Not all Plantronics Manager Pro reports support devices connected to a mobile.
Softphone Only denotes that a Plantronics device that connects to both a deskphone and a softphone (for example the MDA480 )will only report softphone related activity.
Yes denotes that the report is supported
Blackwire
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Blackwire 215/225 | ||||||||||
| Blackwire 310/320 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 315/325 |
Yes | PC Only | PC Only | PC Only | PC only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 3200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 3300 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 435 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 500 Series |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 5200 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 700 Series |
Yes | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | PC Only | |
| Blackwire 7225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Blackwire 8225 |
Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Blackwire 215/225 | |||||
| Blackwire 310/320 | Yes | Mute, Volume | |||
| Blackwire 315/325 |
Yes | PC Only Mute, Volume | |||
| Blackwire 3200 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 3300 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 435 |
Yes | Mute, Volume | |||
| Blackwire 500 Series |
Yes | Mute, Volume | |||
| Blackwire 5200 Series |
Yes | PC Only Mute, Volume | PC Only | ||
| Blackwire 700 Series |
Yes | PC Only Mute, Volume | |||
| Blackwire 7225 |
Yes | Mute, Volume | Yes | ||
| Blackwire 8225 |
Yes | PC Only Mute, Volume | Yes | ||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) |
|
| Blackwire 215/225 | ||||
| Blackwire 310/320 | Yes | |||
| Blackwire 315/325 |
Yes | |||
| Blackwire 3200 Series |
Yes | |||
| Blackwire 3300 Series |
Yes | |||
| Blackwire 435 |
Yes | |||
| Blackwire 500 Series |
Yes | |||
| Blackwire 5200 Series |
Yes | PC Only | PC Only | |
| Blackwire 700 Series |
Yes | |||
| Blackwire 7225 |
Yes | Yes | Yes | |
| Blackwire 8225 |
Yes | Yes | Yes | |
Calisto
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Calisto 240 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Calisto 610 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Calisto 620 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 7200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 3200 |
Yes | Yes | Yes |
Yes |
Yes |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 5200 |
Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
|
| Calisto 5300 |
Yes | Yes | PC Only | PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
PC Only |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Calisto 240 | Yes | Mute, Volume | |||
| Calisto 610 | Yes | Mute | |||
| Calisto 620 |
Yes | PC Only Mute | |||
| Calisto 7200 |
Yes | PC Only Mute | |||
| Calisto 3200 |
Yes | Mute, Volume | |||
| Calisto 5200 |
Yes | PC Only Mute, Volume | |||
| Calisto 5300 |
Yes | PC Only Mute, Volume | |||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Calisto 240 | Yes | |||
| Calisto 610 | Yes | |||
| Calisto 620 |
Yes | |||
| Calisto 7200 |
Yes | |||
| Calisto 3200 |
Yes | |||
| Calisto 5200 |
Yes | |||
| Calisto 5300 |
Yes | |||
DA
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| DA70 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| DA80 + EncorePro Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| DA90 + EncorePro Digital Headset | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| DA70 + EncorePro Headset | Yes | QD | Yes | ||
| DA80 + EncorePro Headset | Yes | Mute, QD, Volume | Yes | ||
| DA90 + EncorePro Digital Headset | Yes | Mute, QD, Volume | Yes | ||
Platform |
Report |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| DA70 + EncorePro Headset | Yes | Yes | Yes | |
| DA80 + EncorePro Headset | Yes | Yes | Yes | |
| DA90 + EncorePro Digital Headset | Yes | Yes | Yes | |
EncorePro
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| EncorePro 300 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 500 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 700 USB Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | |||||||||
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| EncorePro 300 Series | Yes | Mute, Volume | Yes | ||
| EncorePro 500 USB Series | Yes | Mute, Volume | Yes | ||
| EncorePro 700 USB Series | Yes | Mute, Volume | Yes | ||
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | ||||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| EncorePro 300 Series | Yes | Yes | Yes | |
| EncorePro 500 USB Series | Yes | Yes | Yes | |
| EncorePro 700 USB Series | Yes | Yes | Yes | |
| EncorePro 500 & 700 QD Series | Requires DA Series or MDA Series - please refer to relevant section in this table | |||
MDA
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| MDA220 + USB Headset | Yes* | Headset Dependent | Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
Headset Dependent |
|
| MDA480 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
| MDA490 + EncorePro Headset | Yes* | Softphone only | Yes |
Yes, including headset | Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
|
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only |
Yes |
Yes, including headset |
Softphone only |
Yes |
Softphone only |
Softphone only |
Yes |
| *USB Headset/USB audio processor firmware cannot be updated when connected to the MDA, requires connection directly to the computer | ||||||||||
Platform |
Reports |
|||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | ||
| MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |||
| MDA480 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
| MDA490 + EncorePro Headset | Yes | Softphone only | Deskphone and Softphone | |||
MDA524 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
||
MDA526 QD + EncorePro Headset |
Yes |
|
Softphone only, QD events only |
Deskphone/Softphone |
|
|
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| MDA220 + USB Headset | Yes | Headset Dependent | Headset Dependent | |
| MDA480 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
| MDA490 + EncorePro Headset | Yes | Deskphone and Softphone | Deskphone and Softphone | |
MDA524 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
MDA526 QD + EncorePro Headset |
Yes |
|
Deskphone and Softphone |
Deskphone and Softphone |
Savi
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Savi 400 Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| Savi 700 Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
| Savi 7200 Office Series | ||||||||||
| Savi 8200 Office Series | Yes | Softphone only | Yes |
Yes |
Yes |
Yes |
Softphone only |
Softphone only |
Yes |
|
| Savi 8200 UC Series | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Savi 400 Series | Yes | Mute | |||
| Savi 700 Series | Yes | PC Only Mute, Volume | |||
| Savi 7200 Office Series | |||||
| Savi 8200 Office Series | Yes | PC Only Mute, Volume | Yes | ||
| Savi 8200 UC Series | Yes | PC Only Mute, Volume | Yes | ||
<
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Savi 400 Series | Yes | |||
| Savi 700 Series | Yes | |||
| Savi 7200 Office Series | ||||
| Savi 8200 Office Series | Yes | Yes | ||
| Savi 8200 UC Series | Yes | Yes | ||
Voyager
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
| Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
| Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
| Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
| Voyager Edge UC | Yes | PC Only Mute | |||
| Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
| Voyager Legend UC | Yes | PC Only Mute | |||
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) |
Radio Link Quality (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC Only Mute | PC Only, >v212 | PC Only, >v212 |
| Voyager 4200 Office Series (V42xx CD/V42xx-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 4200 UC Series | Yes | Yes | PC Only Mute | PC Only | PC Only |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Softphone Support Only; Volume Up/Down & Mute | Deskphone/Softphone | Softphone only |
| Voyager 5200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v164 | PC Only, f/w ≥ v164 |
| Voyager 6200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v75 | PC Only, f/w ≥ v75 |
| Voyager 8200 UC | Yes | Yes | PC Only Mute | PC Only, f/w ≥ v218 | PC Only, f/w ≥ v218 |
| Voyager Edge UC | Yes | PC Only Mute | |||
| Voyager Focus UC | Yes | Yes* | PC Only Mute | PC Only, f/w ≥ v160 | PC Only, f/w ≥ v160 |
| Voyager Legend UC | Yes | PC Only Mute | |||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Voyager 3200 UC | Yes | Yes | PC and Mobile, f/w ≥ v345 | |
| Voyager 4200 Office Series (V4200xx CD/V42xx-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | Deskphone, Softphone and Mobile |
| Voyager 4200 UC Series | Yes | Yes | PC and Mobile | PC and Mobile |
| Voyager 5200 Office (V5200 CD/V5200-M CD) | Yes | Yes | Deskphone, Softphone and Mobile | |
| Voyager 5200 UC | Yes | Yes | PC and Mobile, f/w ≥ v246 | |
| Voyager 6200 UC | Yes | Yes | PC and Mobile f/w ≥ v302 | PC and Mobile, f/w ≥ v302 |
| Voyager 8200 UC | Yes | Yes | PC and Mobile, f/w ≥ v402 | PC and Mobile, f/w ≥ v402 |
| Voyager Edge UC | Yes | |||
| Voyager Focus UC | Yes | Yes* | PC and Mobile, f/w ≥ v235 |
PC and Mobile f/w ≥ v235 |
| Voyager Legend UC | Yes | |||
Non-Poly USB
- Asset Management and Adoption
- Call Quality & Analytics
- Health & Safety
Platform |
Reports |
|||||||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Device Adoption (Softphone Dependent) | Device Distribution | Device Inventory | Incompatible Products | Policy Compliance | Softphone Adoption (Softphone Dependent) | User Activity (Softphone Dependent) | Version Status | |
| Non-Plantronics USB Audio Device | Yes | Yes | Yes | |||||||
*NA for mobile software policy
Platform |
Reports |
||||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Common Actions (Softphone Dependent) | Conversation Analytics (Softphone Dependent) | Radio Link Quality (Softphone Dependent) | |
| Non-Plantronics USB Audio Device | Yes | ||||
Platform |
Reports |
|||
| Plantronics Hub, Plantronics Manager Pro, Plantronics Manager | Plantronics Hub Mobile | Acoustic Events (Softphone Dependent) | Noise Exposure (Softphone Dependent) | |
| Non-Plantronics USB Audio Device | Yes | |||
Requirements
Windows Hardware Requirements
- CPU: Core 2 Duo or Athlon X2 at 2.4 GHz
- Memory: Between 20-50mb of Private Working Set
- Hard drive: Requires approximately 130mb
MACOS Supported Platforms
- MacBook Pro
- MacBook Air
- iMac
- Mac Mini
- Mac Pro
Android OS Requirements
- General: Android v4.4 or higher
- Plantronics Manager Pro Customers: Android v6.x or higher
iOS Requirements
- iOS 11 and higher
- iPhone 5S or higher