Poly

Whitepaper

Agent Experience Can Make or Break Customer Experience

Download this whitepaper from Metrigy to learn more about what you can do to keep your agents performing at their best and your customers coming back.

With the right combination of workplace, software, hardware, and connectivity, agents will be better able to approach each customer interaction in a way that will achieve positive results for the engagement.

Keys to achieving mutual agent and customer experience goals:

Reducing agent turnover with a strategy that focuses on optimizing the agent experience—happy agents equal happy customers
Balancing technology, training, and performance to empower agents to deliver the best customer service possible while improving their skills and value to the company
Investing in a device support program and centralized management, giving agents a voice in knowing which equipment best meets their needs
Integrating customer feedback to improve agent coaching and correlate data with agent performance metrics
Making empathy part of customer service training and analysis

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Whitepaper

Agent Experience Can Make or Break Customer Experience

With the right combination of workplace, software, hardware, and connectivity, agents will be better able to approach each customer interaction in a way that will achieve positive results for the engagement.

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