UC Summit 2015: Industry identifies key Unified Communications issues
What do you do when you want to accelerate the adoption of an emerging technology? Well, for one thing, you get industry experts, consultants, vendors and end users together to talk about it. (It’s all [...]
Critical Moments of Truth for Customer Service
Your customer’s preferences are changing. In the past, their default action would have been to pick up the phone. Now, well they still pick up the phone, but they’re probably using it to get a [...]
Moving your small business to an open-space office environment? What you need to know.
Imagine a single room with 2800 workers in it. It may seem hard to believe, but that’s exactly what Facebook has created at its headquarters in Menlo Park, Calif. Touted as having the largest open [...]
7 steps for communicating and collaborating with remote small business employees
At Reavis Rehab and Wellness Center in Round Rock, Texas, the billing department is handled by billing manager Marlene Koster and Paula Maidlow, billing assistant. Throughout most of the day, both are on the phone [...]
Audio Engineering of the RIG 500 Series
The new Plantronics RIG 500 series has taken the gaming world by storm with their incredible performance and sound. Why do these headsets sound so good despite which earcups are used? We met with our [...]
Tips for choosing the right mobiles apps for your small business needs
When it comes to off-the-shelf apps, mobile device users enjoy an abundance of riches. Statista reports that of July 2015, the number of apps available for download in leading app stores included 1.5 million in [...]