Cyber attacks are a growing threat to small business
Cyber criminals have set their sights on small businesses. Over the last five years, there has been a steady increase in attacks targeting businesses with less than 250 employees, reports Symantec in its “2016 [...]
Use of video is growing in the workplace. What it means for small business communication.
Look for video to move beyond conferencing in 2017. That forecast comes from West Unified Communications Services, a global provider of conferencing and collaboration solutions. In "5 predictions for unified communications and collaboration tools [...]
Turn your CSRs into brand ambassadors
Author: Ann-Marie Stagg, Chief Executive of the Call Centre Management Association, United Kingdom For many organizations, customer facing teams are the most important element of the customer experience (CX). The best CX organizations have knowledgeable, [...]
Small businesses are connecting with customers using both new tech and traditional tools
Small business owners and managers wear many hats and being the buyer for their company’s technology is one of them. A study conducted by Harris Poll on behalf of leading CRM provider Salesforce found that [...]
Are You Making These 5 Mobile Collaboration Mistakes?
Recently I found myself needing to join an important teleconference just as I had to begin my commute into the office. No problem, right? That’s what mobile technology is for. Thinking ahead, I knew that [...]
How voice search will impact small business
More and more Americans are “speaking up” when it comes to finding what they want on the Internet. That’s because rather than type in requests on search engines, they are using voice search to find [...]