The New Way of Working in Contact Centers
In March 2020, we closed the doors of our Poly contact centers around the globe and sent staff home to ensure everyone’s safety as shelter in place orders went out worldwide. The atmosphere was surreal. [...]
Digital Transformation: How Leaders Can Engineer Serendipity and Create Purposeful Workspaces
A free-ranging conversation with Ray Wang of Constellation Research I recently had the great pleasure of interviewing “Ray” Wang, principal and founder of Constellation Research, on the evolution of work spaces, practices and culture in [...]
New Functionalities to Microsoft Teams’ Core features
Image courtesy of Microsoft Teams Blog PART 5 OF A 5 PART SERIES In previous installations of this series (read parts 1, 2, 3 and 4), my colleagues discussed when, why and how to start [...]
3 Ingredients to Deliver Customer Experiences that Exceed Expectations
Poly and Genesys have a long history of partnership and looking forward, we share a similar vision of where the contact centre is headed – a future where the call centre is transformed from being [...]
Improving Customer Experience, No Matter Where Your Team Is
Should I stay or should I go? Oh, if only life were as simple as the lyrics of a song… Sadly, nothing seems to be simple anymore. The office – that place where we used [...]
Poly Delivers First Zoom Certified Video Devices
In a recent interview, Poly’s Sales CTO Chris Moss had the opportunity to chat with Zoom’s Head of Global Solutions Engineering, Shawn Rolin about some of the workplace trends they’ve seen since the pandemic as [...]