The Future of Customer Service – Hybrid Workforce or Hybrid Employees?
When looking at the customer service sector, if anything can be near certain during these unpredictable times – it’s that hybrid working is the future for the call center. As a matter of fact, Frost [...]
Helping your Teams Work from Anywhere
Earlier this year, when the vast majority of office workers around the world suddenly found themselves working from home with little time to prepare, many organizations struggled to set their employees up for success with [...]
The Truth About Hybrid Working Reveals Itself
Almost a year into the COVID-19 pandemic, myths about remote work are being disproven In February 2013, Yahoo’s CEO at the time, Marissa Mayer, infamously proclaimed that their employees would no longer be allowed to [...]
Why QD Headsets are Best for a Hybrid Call Center Workforce
With significant uncertainty about whether call center employees will be working from an office or from home, the roles, requirements, and the right devices for customer service reps have now been reset. How do you [...]
Zoomtopia 2020 Highlights
In March of this year, Zoom’s business made major strides as their videoconferencing platform stepped in as the champion of keeping our busy work and social lives active during lockdown. Which makes it rather befitting [...]
7 Reasons Why the Poly Sync 20 is the Best Speakerphone for WFH
As our professional lives continue to trend toward hybrid working models, the need to sound professional is paramount. And let’s face it – the audio that comes through your laptop and smartphone isn’t great. Meaning, [...]