Customer Experience in Transition
2015 will be a transformative year for contact centers, as [...]
Same Companies, New Roles
My have there been lots of victories and defeats in [...]
Behaviors of Inspiring Leaders
I haven’t been managing departments for very long, but it [...]
2014 Threat Predictions
Every year McAfee releases a threat prediction report. As a [...]
Microsoft Changes Name of SkyDrive to OneDrive
After a legal battle with British Sky Broadcasting, better known [...]
What NOT to do on your Social Media Site
We all post things on the internet these days. Even [...]
Plantronics Concepts
Don’t you hate when companies hide their plans for years? [...]
Why 3D Printing Matters
I remember the first time I saw a 3D printer. [...]
How to Arrange your Office for the Best Productivity
We all struggle with keeping a clean office, and especially [...]
A Year in Review – Kickstarter
For many years, a good idea couldn’t get you very [...]