Poly Online Store - Help

Need Help?

We want to give you the best buying experience possible on the Internet. Click a question below to view the answer.

Quick Order Look Up

Quick Order Look Up

Email Address
Last 4 digits of your credit card
OR
Order Number
Password

Order Information

  • How do I get a copy of my invoice?
  • Do I have to pay sales tax?
  • How do I update my credit card when my preorder authorization has failed?

Shipping Information

  • Has my order Shipped?
  • How do I get my tracking number?
  • When will my backorder ship?

Returns and Cancellations

  • What is your refund policy?
  • How do I request a refund?
  • How do I cancel my order?
  • When will I see my credit appear in my account?
  • How do I cancel before I am automatically renewed?
  • What will happen to my subscription if I cancel my auto-renewal plan?

Still need help?

Digital River, Inc. is the authorized reseller and merchant of the products and services offered within this store.
  • Tax Exempt Orders
    Poly does not accept tax exempt orders online.
  • Shipping Terms and Conditions
    Orders with "Expedited Shipping" must be at a minimum of $29.99 for free shipping to apply. After 3 pm PST Monday – Friday, items purchased with "Expedited Shipping" may not ship until the following business day. Weekend orders will not be processed until the next business day. If an order contains a pre-order product or a product on backorder, the entire order may be delayed until all products on the order are available. Poly currently ships only to the United States, most U.S. Territories, and APO/FPO addresses. We do not ship to PO Boxes.