The firmware CDN IP ranges will be upgraded at 12 AM midnight on Thursday, Dec 1st, 2022 GMT (4 PM Wednesday, Nov 30th, 2022 PST). The upgrade will take effect instantaneously and will not cause a system outage.

The change to CDN IP ranges will impact partners who use the Poly Zero Touch system for firmware upgrades. Partners who do not use Poly Zero Touch for firmware upgrades will not be impacted.

If you use Poly Zero Touch for firmware upgrades and require firewall policies that block outbound connections to IPs outside of the above static addresses, you will need to update your firewall to additionally allow outbound connections to the expanded CIDR IP ranges by the December 1st cutover date. If your organization's security policies and firewall rules support the use of DNS resolution against a fully qualified domain name, we recommend that you use DNS filtering on cdn.polycom.com instead of IP filtering.

If you have specific questions, please contact your Poly sales representative or send an e-mail to ztpinfo@poly.com.

You can access the new solution at Poly Zero Touch, or by selecting the 3-dot navigation menu at Poly Support.

The Poly Zero Touch provisioning solution offers the following new or updated features:

• Modern, intuitive user portal
• New REST APIs with added functionality (compatible with existing APIs)
• Support for bulk operations such as device registration and removal
• Account management
• Enhanced security, including sign-in with multi-factor authentication and support of TLS v1.2 for device connectivity
• No limit on the number of profiles or devices in a single account

Please take a moment to review the documentation at Poly Zero Touch Help to find additional information and helpful resources.