What’s New

• Fixed a critical issue that is impacting customers’ ability to login to the Poly Lens services including the Lens Portal, Lens Desktop, and Zero Touch services.

Action Required
To update, in Lens Desktop please select Settings (Gear icon) to access Poly Lens Settings and select Software Update > Update. The update will automatically download and install. See detailed instructions at the Lens Desktop Help.

If you experience any issues during the update process or after updating, please contact our support team for assistance.

What’s New

• Added support for updated macOS Zoom SDK

Fixed Issues

• Fixed issues with guest user and during users log out process displaying the following error "Network connectivity is not available"
• Fixed issues with user login and device updates with Zscaler application present
• Fixed issues with Lens Desktop Notification and Device Alerts when Headset setting is set to Device Charging, Device Disconnected, and Low Battery
• Fixed issues with Mute setting on inbound/outbound calls in macOS Monterey with Zoom + Voyager Focus + BT600
• Fixed issues with Zoom Call Control for macOS and Windows for Poly Savi 8200 UC Series, Poly Blackwire 3325, Poly Voyager Focus, Poly MDA 524/526 QD 
• Fixed an issue in Lens Desktop User Interface with applying Language update (voice prompt/audio alerts) to Poly Headsets
• Fixed an issue with Poly Blackwire 8825 notification to update to the same Firmware version
• Fixed an issue with Poly Blackwire 5210/5220 – Volume Min/Max Alerts and Restore Default settings added
• Fixed an issue with Poly Blackwire 7225 – General and Ringtones settings updated
• Fixed an issue with Poly Savi 8200 Office – Restore Defaults setting is added
• Fixed an issue with Poly USB Studio USB, Poly Studio R30, Poly Studio P15 – Pan/Tilt/Zoom settings were not restored with Favorites when starting from Group or Speaker Tracking mode 
• Various bug fixes and improvements to Lens Desktop installer and application

• Added macOS Monterey Support
• Added Support for Camera Flip/Mirror setting for Poly Studio P15

Fixed Issues

• Fixed an issue with accessing Camera Controls for Poly Video USB devices
• Fixed an issue with Clear Trusted Devices setting for Poly Headsets
• Fixed an issue with DA80 peripheral notification to update to the same firmware version
• Fixed an issue with Poly Blackwire 3320 Mute Reminder/Time-base setting
• Fixed an issue with Poly Voyager 4300 Series with adding Incoming Call Alert setting
• Fixed an issue with Poly BT700 Update option missing when paired with a Poly Headset
• Fixed issues with Poly Sync 20 when updating device firmware over USB and BT600
• Fixed issues with Poly Savi 7300 settings (added Reset Device/Restore Defaults and Headset to PC Link)

• Added support for USB Video Device Recovery process on macOS

Fixed Issues

• Fixed an issue that resulted in incorrect version reporting of USB headset
• Fixed an issue that resulted in DFU not accessible for Dell WL7022
• Fixed an issue preventing disregard battery level for wired USB DFU
• Fixed an issue causing Poly Lens Desktop to crash when a Poly BT700 was disconnected during DFU of Poly Sync Speakerphones

• Added Windows 11 support
• Added Launch Poly Lens Desktop minimized on startup
• Added support for highest resolution of USB devices in video preview
• Added warning message that software updates cannot be initiated when camera and/or microphone is active
• Added setting to Enable/Disable Bluetooth for Sync Speakers

Fixed Issues

• Fixed an issue with devices not visible in Poly Lens Desktop if network connection is lost or unable to communicate with Poly Lens Cloud

• Added support for new device update firmware protocol for USB video devices: Poly Studio E70, Studio R30, Studio P15, and Studio USB
• Added support for USB Video Device Recovery process on Windows OS
• Added "People Framing Preview" in tracking modes for Poly Studio E70
• Added a "Feedback" tab for customers to provide real-time information to Poly for review

• Added redistributable libraries to Poly Lens installer for Windows installations

Fixed Issues

• Fixed an issue that intermittently leaves device in DFU mode during firmware upgrade for camera devices

• Added mechanism to check whether "DisplayLink Graphics" is installed on Windows for Poly Studio P21
• Added "Color Temperature" setting for Poly Studio P21

Fixed Issues

• Fixed an issue that resulted in a Poly Lens Desktop crash during firmware upgrade for camera devices

• Added the option to postpone the Install Display Software notification on Poly Studio P21
• Added “Color Temperature” setting for Poly Studio P5
• Added Conversation and Presenter tracking modes for Poly Studio
• Added a setting for a Call on Hold reminder for Poly Blackwire series 3xxx, 52xx, 82xx

Fixed Issues

• Fixed an issue that prevented a Zoom call from being answered with Poly Voyager 5200
• Fixed an issue that resulted in a double click of the Update button launching two installers

• Support for Poly EncorePro 515 (HW515), EncorePro 525 (HW525), EncorePro 545 (HW545), EncorePro 715 (HW715) USB devices

Fixed Issues

• Fixed an issue that resulted in multiple banners to install Display Software for Poly Studio P21.
• Fixed an issue that resulted in the slider appearing on the Overview page and the Update button was not fully visible during the call using Poly Blackwire 8225.
• Fixed an issue preventing the loading wheel to be populated on Insights – Usage.
• Fixed an issue that prevented displaying camera controls.

• Support for Poly MDA Series devices on Windows

Fixed Issues

• Fixed an issue that caused the “Update” button to be incorrectly positioned over the postpone update notification message
• Fixed an issue that resulted in a missing “Update available” notification for Poly BT700 when Poly Voyager 4320 is in the off state
• Fixed an issue that caused a missing success toast message when a firmware update is postponed
• Fixed an issue preventing access to the Poly Lens Desktop release notes
• Fixed an issue that prevented the Display Link Download Window from appearing on Poly Lens Desktop

• Added animations for the Poly Studio P15 Camera-view Acoustic Fence feature
• Added an option to postpone a firmware update

Fixed Issues

• Fixed an issue causing empty logs to be downloaded
• Fixed an issue preventing the notification of a firmware update for Poly Studio E70
• Fixed an issue that caused the disappearance of the update button on the Overview page
• Fixed an issue that prevented the saving of Mute Alert settings for Poly Voyager Focus

• Added support for Poly EncorePro 310 and Poly EncorePro 320

Fixed Issues

• Resolved an issue that removed the Tracking Mode setting for Poly Studio E70
• Resolved an issue that could cause an infinite spinner when checking for updates
• Resolved an issue that allowed a device to Autoconnect to Wi-Fi even when the option was turned off
• Various bug fixes and improvements

• Added support for Poly Savi 8200 UC Series
• Added support for Poly DA70, DA80, and DA90

Fixed Issues

• Various bug fixes and improvements

• Added device information for remote controller for Poly Studio USB
• Added Wi-Fi and lock status support for Poly Studio USB
• Added camera view Acoustic Fence support for Poly Studio P15

Fixed Issues

• Fixed app crash when Poly Studio E70 is connected
• Various bug fixes and improvements

• Support for Poly Studio USB
• The Setup Wizard that makes adding networked devices easy
• Provisioning and Wi-Fi settings are now available on supported networked devices

Fixed Issues

• Various bug fixes and improvements

• Added Poly Studio E70 controls including pan, tilt, zoom, color correction, and tracking settings

Fixed Issues

• Various bug fixes and improvements

• Bug fixes

• Added ability for Studio USB to pair to another Bluetooth device
• Improved onboarding and app update design

Fixed Issues

• Various other bug fixes and improvements

• Support for Savi 7300 Office Series and Savi 8200 Series
• Added Anti-Flicker configuration for Studio E70

Fixed Issues

• Fixed an issue that prevented the Studio P5 and Studio P21 from updating
• Fixed several issues around mute reminder customization for Sync 20, Sync 40, and Sync 60
• Various other bug fixes and improvements

• Support for Studio E70
• Support for Voyager 4300 Series
• Various bug fixes and improvements

• Support for the Voyager family including Voyager 4200 UC Series, Voyager 5200 UC Series, Voyager 6200 UC Series, Voyager 8200 UC Series, and Voyager Focus UC
• Support for the new EncorePro 515 USB, EncorePro 525 USB, EncorePro 545 USB, DA75, and DA85
• Various bug fixes and improvements

• Redesigned the app navigation to make it easier to move about and explore all the fun features
• Fixed some bugs and made some improvements around the Health and Wellness reminders
• Various bug fixes and improvements

• Ability to see weekly insights around call usage. To view these insights, navigate to Home > Insights. [Beta Feature]
• Support for Blackwire 3300 Series, Blackwire 5200 Series, Blackwire 7225, Blackwire 8225
• Various bug fixes and improvements

• Support for Studio P21
• Various bug fixes and improvements

• Support for Sync 40 and Sync 60
• Various bug fixes and improvements

• Support for Blackwire 3200 Series
• Soundscaping now pauses when in a call comes in and resumes when the call ends
• Various bug fixes and improvements

• Added support for Auto mode on several camera control settings
• Support for Voyager Focus 2 and BT700
• Added more details to the device info and logs page
• Various minor bug fixes and improvements

• Minor bug fixes and improvements

• To ensure the best experience, a new alert has been added for devices that appear in the app, but are not fully supported

Fixed Issues

• Lens Desktop will now exit correctly if an installer is launched while the app is running (on Windows)
• After login or log out, the workflow should now return back to the Home screen
• Adjusted call announcements settings descriptions for Voyager 4210/4210
• Updated descriptions around mute reminder settings to make them more clear
• Fixed an issue with a power cycle message on factory reset for USB Cameras
• Small UI enhancements to device settings pages
• Improvements on product images and support links throughout the app
• Improvements in-app message when updating device software including situations when the device has a low battery, is in a call, or requires a USB cable to complete the update process
• Improved security and performance

• Added new battery state for headsets and speakerphones

Fixed Issues

• Fixed an issue that caused a message to occur twice when updating the language of a device
• Various bug fixes and improvements to expand support within Poly Lens

• Customize up to four unique camera configurations and save them as favorites
• Added support for secondary device info on the support pages
• Added battery level status on the device overview page
• Added support for Anti-flicker configurations for cameras
• Added support for Poly+ network insights for Poly Lens portal
• Support for Studio P5, Sync 20 series, Blackwire 3210, Blackwire 3325, Voyager 4220 UC
• Support for Microsoft Teams on Windows and Mac
• Support for Zoom on Windows and Mac

Fixed Issues

• Fixed issues related to icon sizing and shadowing
• Added loading indicator while restoring defaults
• Unified the software update modals for consistency
• Increased speed of camera controls
• Fixed issues related to not showing a disconnected device as historically connected
• Addressed rocket animation issue
• Fixed issue around showing email as a name on initial signup
• Addressed issue with Sync family product images
• Fixed issue with name and description of setting Extended Range Mode setting
• Fixed an issue that prevented BT600 USB adapter from updating from a custom software update
• Numerous minor fixes

Known Issue

• For Studio P5, the camera may not respond to settings changes or software updates. In this case, power cycling the camera should correct this behavior.

What’s New

• Single sign-on support with Microsoft and Google
• Helpful tips and feature overviews for first-time users
• Customizable hydration and vision break reminders
• Integrated self-help guides that include best practices around headset, camera, and desk ergonomics
• Personal soundscapes that include sounds of waterfalls, streams, and forests
• Inventory of currently connected and previously connected devices
• Visible mute status and device controls in the system tray
• Built-in notifications for the latest available device and Lens Desktop software updates
• When needed, support to update device software from a locally available device software file
• In-app customization of device settings including audio EQ, Poly Acoustic Fence, Poly NoiseBlockAI, and the ability to restore device to factory settings
• In-app camera preview with support for pan controls, zoom controls, snapshot, and grid overlay
• In-app configurations of camera controls including brightness, contrast, backlight compensation, zoom, and more
• In-app links to supporting device documentation including quick start guides and user guides with quick access to Poly support sites
• Device diagnostics info including the product ID, software version, serial number, and device logs
• Support for Poly Studio P15

Requirements

• Poly Lens Desktop requires either Windows 10 (32 bit or 64 bit) and up or Mac OS X 10.14.6 and up

Known Issues

• For best performance, especially related to call control, Poly recommends having only Poly Lens Desktop active and closing Plantronics Hub and/or Polycom Companion App so that they are not running in the background.
• On Windows-based PCs, when using virtual camera apps, such as OBS Studio or Nvidia Broadcast, access to camera controls in the Lens Desktop app will be unavailable.