Poly Lens Help Blog https://info.stage.lens.poly.com/blog Poly Lens Help Blog Wed, 08 Feb 2023 00:00:00 GMT https://validator.w3.org/feed/docs/rss2.html https://github.com/jpmonette/feed en <![CDATA[Poly | HP Partners with Neowit]]> https://info.stage.lens.poly.com/blog/2023/02/08/neowit-partner https://info.stage.lens.poly.com/blog/2023/02/08/neowit-partner Wed, 08 Feb 2023 00:00:00 GMT Enabled by Lens Integrations, Poly | HP Meeting Room Devices Become an Integral Part of Smart Buildings

The Partnership with Neowit

When you think of a Device Management Platform, you likely associate it with updating software, remotely monitoring devices, or deploying new configurations. Seldom, if ever, would you think about building management. However, the two are more closely related than you might think. By analyzing data from devices across the building, one can derive highly useful insights about space and resource utilization in the building. That is why we have partnered with Neowit, a fast-growing Smart Building Management start-up, that creates a single aggregated view of all devices in a building. All made possible by the Lens API.

What are Smart Buildings?

Smart Buildings communicate with internal systems, devices, and sensors such as HVAC, lighting, alarms, cameras, etc. to self-regulate building operations, minimize environmental impact, while making it safer and more comfortable for occupants.

Powered by Internet of Things (IoT) and Power over Ethernet (PoE) technologies and others, smart buildings are poised to play an ever-increasing role in helping businesses manage the return to office and achieve sustainability compliance goals.

Some interesting examples of what Smart Buildings can do:

  • Use people counting sensors to automatically turn off lighting, turn off air-conditioning, and trigger an autonomous disinfection process as soon as meeting rooms are vacated.
  • Turn on the building tenant’s allocated space lighting systems as soon as tenant swipes their access card at building entrance.
  • Increase ventilation as occupancy increases.

The Poly | HP and Neowit Advantage

While Smart Buildings hold a lot of promise, without a single cohesive view of the data from the innumerable devices and sensors in a building, it is difficult for businesses to optimize space utilization, reduce carbon footprint and overall make smarter business decisions.

Further, people-counting and air quality sensors can cost anywhere from $1000 to $3000 USD. Poly | HP Studio X Series devices come with sensors built-in, which directly translates to cost savings.

That’s why Poly | HP has partnered with Neowit – a leader in Smart Building technology. Neowit’s flagship product (the Neowit Platform), is a modern, scalable IoT facility management and workplace portal. This platform provides comprehensive visibility into your office space and assets, by aggregating data from various IoT sensors and devices into a single pane of glass.

Neowit Platform example

Lens Integrations – Poly Lens Management & Insights API

The publicly available Poly Lens Management and Insight API supports all features in the Poly Lens admin portal. You can easily create API credentials right in Lens in Accounts > Integrations. Using these credentials, you can create an access token that in turn can be used to grant access of your Poly Lens tenant to third-party platforms such as Neowit.

Poly Lens Accounts &gt; Integrations window

Smart Buildings are the Future

With environmental impact, financial and operational considerations, Smart Buildings are clearly an area of global interest. Making the best use of real estate through insights and analytics, provided by partnerships such as the one between Poly | HP and Neowit, which will undoubtedly deliver a better bottom line for business. Here’s a quick intro video about Neowit.

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<![CDATA[Poly Lens Actions Page Update]]> https://info.stage.lens.poly.com/blog/2023/01/03/action-page https://info.stage.lens.poly.com/blog/2023/01/03/action-page Tue, 03 Jan 2023 00:00:00 GMT The Poly Lens Device Actions page has been updated with a new and improved design that speeds response time to offline systems, delivers better visibility into device upgrades, and ensures site assignments are optimized.

One of the key changes to the Device Actions page is the new layout. Instead of a single feed of information, the page is now divided into multiple columns and cards for each action, including Offline Devices, Updates Available, and Unassigned Sites. The same filter options are available, but the filter capability is now at the top of the Device Actions page. This allows for a clear snapshot of suggested actions, with simple user interaction.

For each Action card, you'll see the number of device models that need attention. If more than one device model needs attention, you can click on the Action card to see a full list of devices. If you need to filter Device Actions by Site or Device Model, you can do so via the dropdown menus at the top of the page. Included with Poly+ and Poly+ Enterprise, you can trigger automated notifications via email, Microsoft Teams or ServiceNow by clicking the Set Custom Notifications button in the top right corner of the page.

To access the updated Device Actions page, simply click on the Actions card on the Poly Lens homepage or select Actions in the Manage menu (Manage > Actions). For more details visit Poly Lens Help.

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<![CDATA[Insights Dashboard – Critical Analytics Within Your Organization, All In One Place]]> https://info.stage.lens.poly.com/blog/2022/12/21/dashboard https://info.stage.lens.poly.com/blog/2022/12/21/dashboard Wed, 21 Dec 2022 00:00:00 GMT Access at-a-glance views on call usage, device performance, room utilization, and more. The Dashboard displays data across your entire inventory, enabling you to visualize key digestible metrics in a single screen. New features include:

  • Call Usage: Compare utilization between call providers for visibility into adoption trends
  • Rooms Summary: Detect room devices with the most intermittent connectivity issues to better manage inventory health
  • Workplace Trends: Monitor average meeting sizes by day of the week for insight into space optimization and productivity

Take a look at the Dashboard from the Insights Menu (Insights > Dashboard), and don’t forget to leave us a note about what you would like to see next.

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<![CDATA[The Lens API is Open for Business]]> https://info.stage.lens.poly.com/blog/2022/12/15/api-live https://info.stage.lens.poly.com/blog/2022/12/15/api-live Thu, 15 Dec 2022 00:00:00 GMT We have now officially opened the Lens Management and Insights API to our developer community. The guiding principle of the new Lens Management and Insights API is to provide our developer community opportunities to innovate and create in ways that continue to build new experiences, making collaboration easier for everyone by leveraging our platforms. Whether you are an independent developer, enterprise developer, solution provider, or system integrator, you have the opportunity to take advantage of the intelligent insights and management capabilities offered on the Poly Lens platform to optimize your workflows, build custom applications, or extract the data from Lens in a way that works for your organization.

Built using GraphQL, the Lens Management and Insight API supports all the features you see in the Poly Lens Portal. Visit our new API Marketplace to get support, share ideas, and see a few examples of common use cases such as reporting device inventory, controlling device state, and platform management. There you will also be able to access the built-in API playground to learn, understand, and experiment with each API. Once you are ready to start building, you can easily create API credentials right in Lens. Use these credentials to get an access token that can be used to grant access to a particular tenant.

Ready to start building a custom application using the Lens APIs? Visit our API Guide to get started. We can’t wait to see what you create.

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<![CDATA[Poly Lens Desktop – Now available for Local Deployment]]> https://info.stage.lens.poly.com/blog/2022/08/30/lens-dt-local https://info.stage.lens.poly.com/blog/2022/08/30/lens-dt-local Tue, 30 Aug 2022 00:00:00 GMT Poly Lens Desktop now supports a Local Mode deployment in addition to Lens Cloud Mode. This is a temporary solution that serves our customers who need a basic device management end user tool while completing their company approval processes for the full featured Lens Cloud platform. This solution allows for some customization of Lens Desktop and requires deploying a JSON file along with the Lens Desktop app. This option is available for Lens Desktop 1.1.6 version or higher. All Poly Lens supported USB and Bluetooth devices are supported.

The Lens Desktop features that can be customized include:

  • Changing Lens Desktop from Cloud to Local mode
  • Allowing for auto acceptance to bypass the Lens End User License Agreement screen
  • Supporting firmware updates based on files stored in a designated customer folder
  • Allowing for either all or no Device settings to be shown in the app
  • Customizable time frame for device end user firmware update app notifications

For detailed instructions on how to deploy in this mode, please reach out to your Poly Sales team.

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<![CDATA[Microsoft Teams SIP Gateway Integration]]> https://info.stage.lens.poly.com/blog/2022/08/15/ms-teams-sip-gateway https://info.stage.lens.poly.com/blog/2022/08/15/ms-teams-sip-gateway Mon, 15 Aug 2022 00:00:00 GMT Poly Lens is excited to announce support for Microsoft Teams SIP Gateway to Enable Lens Assisted Provisioning to support admin control over additional Poly Features. This feature enables a cloud-to-cloud integration between Poly Lens and Microsoft Teams Admin Center, allowing administrators additional control and customization of devices registering to the Microsoft Teams SIP Gateway Service. This allows IT admins to also manage software and device health status, device details and settings, custom/dynamic configuration profiles, softkey management, and paging. Lastly, the integration is seamless in retrieving the settings configured to Teams SIP Gateway which is also reflected in Lens for IT Management.

Microsoft Teams SIP Gateway was launched for customers that want to extend their investment in Polycom VVX / Trio / On-premise Skype phones. Although not immediate, Teams SIP Gateway is intended to replace Teams 3PIP Gateway. Start your migration with Poly Lens today and take advantage of onboarding devices using the built-in Lens Provisioning service and enabling the Policy feature (Device Model, Device Group, Site) to accelerate migrations with significantly less effort to deploy and manage Teams-enabled endpoints in Poly Lens.

For additional information and step-by-step instructions visit: Poly Lens Policy - Microsoft Teams.

Screenshot of Policy &gt; Microsoft Teams &gt; SIP Gateway page

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<![CDATA[Thank You Poly Lens Mobile App Beta Testers]]> https://info.stage.lens.poly.com/blog/2022/07/19/lens-mobile-beta-ty https://info.stage.lens.poly.com/blog/2022/07/19/lens-mobile-beta-ty Tue, 19 Jul 2022 00:00:00 GMT Huge thank you for participating in the Poly Lens Mobile app beta. Your testing and feedback have been key in making the app better. As of today, the beta test is now closed.

Please watch this space for updates and links to download the Poly Lens Mobile app soon.

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<![CDATA[Calling All Beta Testers - Poly Lens Mobile Beta App is Now available!]]> https://info.stage.lens.poly.com/blog/2022/06/28/lens-mobile-beta https://info.stage.lens.poly.com/blog/2022/06/28/lens-mobile-beta Tue, 28 Jun 2022 00:00:00 GMT We are looking for people who want to take part in shaping the latest software from the Poly Lens team by test-driving pre-releases of the new Poly Lens Mobile app and letting us know what you think.

The Poly Lens Mobile app allows you to manage the Poly Bluetooth headsets and personal speakerphones to help you get the most out of your Poly devices.

The Poly Lens Mobile allows you to:

  • Keep your device up to date with the latest software
  • Customize your device settings to meet your work style
  • Access helpful support
  • Keep track of your device with the Find My Device feature
  • Available for both iOS and Android

The devices supported in this beta include Poly Voyager 4200, Voyager 4300, Voyager 5200, Voyager 6200, Voyager 8200, Voyager Focus, Voyager Focus 2, Poly Sync 20, and Sync 40.

To get started, you must be a member of the Poly Beta Test Community to be a tester and reside in the United States.

If you are new to the Poly Beta Community, you will be prompted to fill out My Profile and Devices.

Once you complete the registration, you will receive an email with instructions on how to access the Beta app within 48 hours. Register now at https://polycom.centercode.com/key/PolyLensMobile.

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<![CDATA[Filter and Drill Down on Your Poly Lens Insights]]> https://info.stage.lens.poly.com/blog/2022/06/17/insights-filter https://info.stage.lens.poly.com/blog/2022/06/17/insights-filter Fri, 17 Jun 2022 00:00:00 GMT You asked. We implemented. Cut through the data noise with fine-grain controls to specify date ranges, and explore in-depth analytics with specific site, room, and device reports. Dig into your workspace and inventory health, usage, and behavior more quickly and easily than ever before.

These new reports and capabilities in Poly Lens help provide valuable perspectives that shed insight into the many reasons behind your inventory's performance. See an offline device? Now you can click into that device to see for how long, how often, and at what intervals it has been offline so you can determine the best course of action for your organization to get that device online and ensure everyone is up and running.

Need to make informed decisions about room utilization? The new site and room level reports give you the control to see exactly how many people are using which space and when. Filter to a specific year, quarter, month, week, or even day to monitor how your employees are returning to the office or when occupancy is at its peak. Select an entire site, or even select just one room to be well-informed of your workspace usage. These new reports give you the data you need, when you need it, allowing you to see patterns of utilization and act on them.

Here is a Preview:

Video of filtering insights on Poly Lens

Site and Room reports can be found under Manage > Sites > Site Name > Analysis, or Manage > Rooms > Room Name > Analysis. Device level reports are also accessible under Analysis by clicking on the Device name within your Inventory or within each Room.

For more details on Poly Lens Insights, check out our Insights Categories on the Poly Lens Help. We are listening to your feedback and are making changes so we can meet your needs in the best way possible. So, keep them coming!

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<![CDATA[PDMS-E Data Import to Poly Lens]]> https://info.stage.lens.poly.com/blog/2022/03/18/pdmse-data-import https://info.stage.lens.poly.com/blog/2022/03/18/pdmse-data-import Fri, 18 Mar 2022 00:00:00 GMT All PDMS-E (Device Management Service For Enterprise) users can now easily migrate their data over to Poly Lens! This migration tool helps PDMS-E users take their current Policies and Device Assignment data and import it to their new Poly Lens account.

To get started, users must first login to their existing PDMS-E tenant and select the Export for Poly Lens button. A local download of a zipped file will be executed.

Cloud Services portal/PDMS-E dashboard

Once the zipped file has been downloaded, see the Import and Migrate section in Poly Lens and perform the import process.

Poly Lens Import &amp; Migrate page

Then you will need to point the devices from PDMS-E to Poly Lens. To perform this, please see Device Migration for detailed information. This will ensure your deployed devices will call home to Poly Lens instead of PDMS-E.

And you’re done! Now you can use all the great features in Poly Lens to remotely manage, monitoring and troubleshoot your devices from a single pane of glass in a new modern platform.

A more detailed process to migrate the devices is also outlined in our Poly Lens Help.

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<![CDATA[Software Updates Using Policies Now Available for USB Devices]]> https://info.stage.lens.poly.com/blog/2022/03/01/sw-updates-usb https://info.stage.lens.poly.com/blog/2022/03/01/sw-updates-usb Tue, 01 Mar 2022 00:00:00 GMT Maintaining a consistent device experience across an organization is essential when curating a good meeting experience for everyone, but this doesn’t have to be a full-time job. Today, Poly Lens is excited to announce policy-based support for remote software update management for headsets, personal speakerphones, and webcams that are connected to the Poly Lens Desktop app. Now you can determine the exact device software version your organization has access to. Whether you want to test the latest releases before deploying to your whole organization or if you want to give your teams immediate access to the latest releases, the choice is yours. Poly Lens has the tools to make the job easy.

Poly Lens USB software selection

To get started: Go to Manage > Policy > Device Model and/or Site. Select the USB device from the Device Model list. Once a software update policy is created, remote device users will be prompted to update their device during the next Poly Lens Desktop polling event.

Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list of supported Poly USB devices at Poly Lens Supported Devices. Note: This feature requires Poly Lens Desktop V1.1.12+.

For more details visit: Poly Lens Help.

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<![CDATA[ServiceNow Support Added to Notification Center]]> https://info.stage.lens.poly.com/blog/2022/01/24/ServiceNow https://info.stage.lens.poly.com/blog/2022/01/24/ServiceNow Mon, 24 Jan 2022 00:00:00 GMT Keeping devices up, running, and ready for action is critical and when those devices are in trouble, you want to be alerted as quickly as possible. Today, as part of the Poly+ service, the Notification Center has been expanded to include a new integration to ServiceNow. The notifications sent from Poly Lens into ServiceNow allows you to get critical automated device alerts, providing you with the insights you need to take action when they matter most. Once configured, device alerts from the Poly Lens Notification Center are delivered right to your ServiceNow instance and include visibility to when devices go offline and when devices have software updates available.

To get started, Poly+ users:

  1. Go to Account menu icon Account menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Notifications from the side tabs.
  4. Select ServiceNow.

For more information and configuration details on ServiceNow Notification Setup see Poly Lens Help.

Notifications Center ServiceNow

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<![CDATA[Room Insights Premium Beta Now Available]]> https://info.stage.lens.poly.com/blog/2022/01/21/room-insights https://info.stage.lens.poly.com/blog/2022/01/21/room-insights Fri, 21 Jan 2022 00:00:00 GMT Gaining insights into the utilization of workspaces is increasingly vital to planning and executing the return to the office. That is why we are excited to open up the Room Insights within Poly Lens as a public beta. Intended to provide in-office and remote IT managers with much-needed visibility into how meeting rooms are being used, these Room Insights are designed to track several key metrics critical to understanding workplace optimization. With these Room Insights, Poly Lens can track seven key parameters including, average meeting headcount, late meeting start times, meetings that run over the scheduled time, and even meetings that happen when none were scheduled.

Understanding meeting attendance is just one example of how these Room Insights might help you make informed decisions about room utilization. Imagine when 5-person meetings keep happening in a large conference room and prevent a bigger group from using the space. This is not the best use of the space, but Poly Lens can help highlight these areas for you and allow you make informed decisions based on how people are using the space when we return to the office.

Room Insights Performance page

To Get started go to Insights > Priority or Categories > Rooms tab.

For more information on Room Insights see Poly Lens Help - Room Insights.

We’re excited to open these new Room Insights for beta testing and look forward to your feedback on how these new tools are empowering you to make informed and important decisions. The beta is open now to any Poly customer with a Poly Lens account and a supported device. Let us know how these Room Insights are helping you take action to make the best use of your devices and workspaces.

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<![CDATA[Deploying Poly Lens Desktop Just Got a Whole Lot Easier]]> https://info.stage.lens.poly.com/blog/2022/01/14/lens-dt-add https://info.stage.lens.poly.com/blog/2022/01/14/lens-dt-add Fri, 14 Jan 2022 00:00:00 GMT Poly Lens Desktop app is essential in allowing you to centrally manage, monitor, and maintain your organization's fleet of USB-connected devices, but this is only possible if Poly Lens desktop app is deployed successfully. Now, deploying the Poly Lens Desktop app, just got a whole lot easier. Using a new integration with Microsoft Azure Active Directory (Azure AD), Poly Lens will automatically onboard users and their connected devices based on the email domain they used in Poly Lens Desktop app. Your team will be automatically associated with the correct account in Poly Lens, regardless of how people in your organization obtained their Poly Lens Desktop app. This includes whether the app was sent out over Microsoft Endpoint Configuration Manager, formerly System Center Configuration Manager (SCCM), emailed out using the tools in Poly Lens, or directly downloaded from Poly.com, the choice is yours.

To get started:

  1. Go to Account menu icon Account menu > Manage Accounts.
  2. Select an Account from the list.
  3. Select Integrations from the side tabs.
  4. Select Allow Access.
  5. Select Apply.

For more details, visit: Poly Lens Help.

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<![CDATA[Policy Management Now Supported for Personal Headsets, Speakerphones, and Webcams]]> https://info.stage.lens.poly.com/blog/2022/01/07/policy-mgmnt-usb https://info.stage.lens.poly.com/blog/2022/01/07/policy-mgmnt-usb Fri, 07 Jan 2022 00:00:00 GMT Professional-grade headsets, personal speakerphones, and webcams are a modern office must-have. So keeping them in tip-top shape is essential, and to do so, you must be able to manage them remotely. That’s where adding a software solution that monitors, manages, and maintains these types of devices comes in. Today, Poly Lens celebrates another huge milestone by adding Policy management support for these types of devices. The same, recently redefined Policy management tool that (add) is used to manage settings for group room video device, conference phones, and personal desk phones, has been extended to also support settings management on headsets, personal speakerphones, and webcams, allowing you to remotely manage configurations for devices that are associated through Poly Lens Desktop.

Policies page of Voyager Focus 2 Series

To get started: Go to Manage > Policy > Device Model. Select USB device model from the Device Model list. For full instructions, see Poly Lens Help.
Policy management is supported on all the same devices that Poly Lens Desktop supports. See the full list at Poly Lens Supported Devices.

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<![CDATA[Controlling your Entire Voice, Video, and Headset Estate Just Got a Whole Lot Easier]]> https://info.stage.lens.poly.com/blog/2021/12/14/Recap https://info.stage.lens.poly.com/blog/2021/12/14/Recap Tue, 14 Dec 2021 00:00:00 GMT The Poly Lens team has been quietly working hard to release dozens of customer-focused solutions over the last few months with one goal in mind: to help IT admins manage their devices from a single pane of glass. The following summary of features in Poly Lens is itemized in the following categories: Deployment, Change Management, Inventory Monitoring, and Insights. Controlling your entire voice, video, and headset estate just got a whole lot easier.

Deployment

These updates help onboard devices, activate licenses if using Poly+, and import device policies for easy provisioning.

Device Support

Over the past few months, the following devices have been added to the long list of devices that Poly Lens supports. Poly Lens now supports, Studio USB, Studio E70, Studio X70, Edge B Series, the latest EncorePro Series, and the Blackwire, Voyager, Sync, and the Savi families.

For a detailed list, visit the Supported Devices page.

Poly+ Licensing Activation

We have redesigned the Poly+ Licensing experience that enables IT admins to cover the activation and assigning of Poly+ licenses in Poly Lens. Poly+ now supports most Poly devices, making it easy for the customer to opt for premium services.

Manage Poly+ Licenses in Poly Lens by going to Manage > Licensing > Poly+.

Detailed steps can be found at Activate Poly+ Licenses.

Poly Lens Licensing Setup page

Policy Import and Staging

Now you can import device configurations using a simple .csv file. This allows you quickly change device configurations or even stage device configurations, which helps get devices ready to use faster. Start by going to Manage > Policy > Device Model > Import Settings. Note: This applies to device-level policies only.

Detailed steps can be found at Import Settings.

Change Management

The following updates allow you to enact Policies at the Device Group and Site level, access USB Device settings in real-time, and access the health of secondary devices connected to primary device endpoints.

Group and Site-based Device Policies are available now!

Policies were introduced into Poly Lens earlier this year, but this feature now includes a completely redesigned workflow to manage Policies. This feature also includes the ability to add custom-defined groups of devices as well. Together, this gives you the ability to create a consistent device experience at scale across both sites and custom-defined groups of devices.

Access Group and Site Device Policies in Poly Lens by going to Manage > Policy > Site and/or Device Group.

Detailed steps can be found at Policy by Site and Device Group Details.

Poly Lens Policies page

1-1 Centralized USB Device Controls

Settings for Personal Devices, like headsets and USB video devices, can now be controlled, in real-time, from the Poly Lens portal once that device is registered to Poly Lens using the Poly Lens Desktop app. This is especially helpful when remotely troubleshooting camera settings or mute alert behaviors. To control a device, navigate to that device settings by going to Manage > Inventory > < Device Name > > Settings.

Secondary Device Support

You can now inventory and monitor the health of connected peripherals, including room controllers and microphones. The management of these peripherals works alongside a managed video device in Poly Lens. Currently, the following are supported as connected peripherals in Poly Lens: Microphones, Cameras, Room Controllers, Speakers, Remote Controls, and connected IP Devices, like a Trio, or a Studio X Series device. A connected peripheral will automatically show up in Poly Lens once connected to a primary device that has been registered to Poly Lens.

For more information, see Connected Devices.

Inventory Monitoring

These features are pivotal to troubleshooting when things go wrong, managing remote user devices and getting critical device alerts when they matter most.

Health and Status Reporting

For easier troubleshooting, supported devices in Poly Lens report detail device information, including SIP and H.323 Service Information and Network Health Information. This is found by selecting Manage > Inventory > < Device Name > > Troubleshooting > Device Information.

Notification Center: Now with Device Offline Alert and Microsoft Teams Integration

As part of the Poly+ service, the Notification Center has been expanded to include a new alert for Offline Devices with a new integration to Microsoft Teams. Critical device alerts are now delivered right to a Microsoft Teams channel, enabling quick visibility around which devices are offline, software update available, or license expiring. To get started, you can enable Device Alerts in two ways:

  • Account menu > Manage Accounts > select an Account > Notifications
  • Account menu > your user name > Notifications

For more information see, Notification Integrations.

Poly Lens Integrations page

Troubleshooting and Logging

When you receive a report of call quality issues, there are numerous possibilities to diagnose, troubleshoot, and resolve the issue of concern. Poly Lens now provides centralized remote access to device logging and network packet capture (.pcap). You can use the packet captures for network troubleshooting and analysis in third-party network protocol analyzer applications.

Device Logs: Select Manage > Inventory > < Device Name > > Troubleshooting > Diagnostics
For more information see Supported Devices for Diagnostics and Diagnostics.

Packet Capture: Select Manage > Inventory > < Device Name > > Troubleshooting > Packet Capture
For more information see Supported Devices for Packet Capture and Packet Capture.

Insights

These features spotlight the health and efficiency of your spaces and devices by providing intelligent and actionable Insights.

Insight Data Visualizations

Insights in Poly Lens have been overhauled to include a new way to visualize your data. Time-based charts help you gain deeper insights into device usage and adoption. As a reminder, the following Insights are curated using a machine learning based insights feed.

  • Devices Offline: Percentage of devices that are not connected to the network
  • Devices in Use: Percentage of devices with at least one call a week
  • Devices Not in Use: Percentage of online devices with no calls for more than one week
  • Out-of-Service Devices: Percentage of devices that have been offline for more than one week
  • Call Usage: Average daily minutes each device was in a call

Poly Lens CCX Insights page Poly Lens Priority Insights page

Call Usage Insights on Poly Lens Desktop [Beta]

Using Poly Lens Desktop, the new Call Usage Insights provides users visibility to their usage patterns to understand how often and when they use their Poly devices throughout the week. To view, open the Poly Lens Desktop app and select Insights.

Poly Lens Desktop Device Usage page

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<![CDATA[Use Site Policies and Site Level Device Reboots to Manage Across Sites [Premium Beta]]]> https://info.stage.lens.poly.com/blog/2021/04/01/policy-site https://info.stage.lens.poly.com/blog/2021/04/01/policy-site Thu, 01 Apr 2021 00:00:00 GMT Sites. Once you have those established, you will see new site policy options start to populate for device models under Manage > Polices for device models that are assigned to those respective sites.]]> Site policies and site-wide device reboots are here! These fine-grain controls allow you to customize device configurations for an entire site and help enable a consistent device experience across and within sites. Set up site policies by first setting up your sites (office spaces) under Manage > Sites. Once you have those established, you will see new site policy options start to populate for device models under Manage > Polices for device models that are assigned to those respective sites.

Poly Lens Site Policy page

Site-level device controls now let you conduct mass device reboots for a whole site of devices, helping to alleviated widespread troubleshooting issues or speed up routine maintenance. This new tool is located in Manage > Sites > select a site > Device tab.
Note: These features are currently in the “Premium Beta” program to help fine-tune these features and gather more feedback. No additional enrollment is needed to enjoy these new features.

Poly Lens Manage - Sites Restart Devices page

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<![CDATA[Stay on Top of Device Software Updates with the Notification Center for Poly+]]> https://info.stage.lens.poly.com/blog/2021/03/16/notifications https://info.stage.lens.poly.com/blog/2021/03/16/notifications Tue, 16 Mar 2021 00:00:00 GMT Introducing the Poly Lens Notification Center. Included with Poly+, this premium feature alerts you when a new software update is available for a device model in your inventory in an instant, daily, or weekly roundup email-based alert. Set the alerts up for yourself, your team, or a whole mailing list right within the Poly Lens portal. To get started, you can enable device alerts in two ways:

  • Account menu icon Account menu > Manage Accounts > select an account > Notifications
  • Account menu icon Account menu > your user name > Notifications

Poly Lens Notification Center page

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<![CDATA[Network Insights for Poly+]]> https://info.stage.lens.poly.com/blog/2021/03/04/ntwk-insignts-poly-plus https://info.stage.lens.poly.com/blog/2021/03/04/ntwk-insignts-poly-plus Thu, 04 Mar 2021 00:00:00 GMT Device User. Key network metrics including upload and download speeds, latency, jitter, and pack loss are currently supported.]]> Included with Poly+ is the ability to gain insights into key network performance metrics for your remote workforce right from the Poly Lens portal using the Poly Lens Desktop app. Once a remote device user runs a network test using the Poly Lens Desktop app, navigate to that specific user in the Poly Lens portal by going to Manage > Device User. Key network metrics including upload and download speeds, latency, jitter, and pack loss are currently supported.

Poly Lens Device User Information page

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<![CDATA[Poly+ and Poly+ Activation in Poly Lens]]> https://info.stage.lens.poly.com/blog/2021/03/01/poly-plus https://info.stage.lens.poly.com/blog/2021/03/01/poly-plus Mon, 01 Mar 2021 00:00:00 GMT We are excited to introduce Poly+, our new service for personal conferencing devices. When a user needs support, Poly+ provides a major value-add for end-users and IT teams alike, with app-to-cloud connectivity which grants greater capabilities while helping troubleshoot issues remotely. Poly+ is stress-prevention for managing technology distributed across a variety of workplaces, giving users and IT departments confidence that they’ve always got the latest in hardware, support, software, and overall quality of conferencing is assured.

Poly+ Includes

  • Advance hardware replacement: Replace devices the next business day, before returning the faulty device
  • Up to three-year product replacement option: Have the products needed to be productive
  • Unlimited, 24x7x365 technical support around the world: Help, how and when you need it (phone, chat, web, live video)
  • Exclusive Professional Services discounts for members: Specific Professional Services are discounted saving time and money
  • Advanced software features through Poly Lens: With Poly Lens and Poly Lens Desktop app you can access insights around network performance and receive email notifications around important device alerts

Poly+ devices can be entitled right in the Poly Lens portal. After purchasing a Poly+ supported device, you can entitle the device by first logging into your existing Poly Lens account or sign up for a new account. Click the Account menu icon (upper-right corner) > Manage Accounts > Poly+, enter your Activation Key(s), and click Activate when complete. Once all the keys have been activated, assign licenses to devices in your inventory. After the licenses are assigned, all the great Poly+ features in Poly Lens will be enabled and the Poly+ services will be qualified.

Poly+ is currently available for Poly Studio P5, Poly Studio P15, Poly Studio P21, Blackwire 3210, Blackwire 3325, Poly Sync 20, and Voyager 4220 UC.
Note: For further instructions please refer to Poly Lens Help.

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<![CDATA[New Inventory Table]]> https://info.stage.lens.poly.com/blog/2021/02/15/new-inventory-table https://info.stage.lens.poly.com/blog/2021/02/15/new-inventory-table Mon, 15 Feb 2021 00:00:00 GMT A brand-new way to view devices from the Lens portal has been completely redesigned from the ground up to make device management even easier. The new inventory table is completely customizable and allows you to hide, unhide, and move each column based on your unique preferences. Each column is searchable and sortable for ease of management. Use the pencil icon on the right side of the table to start customizing the table today.

New Inventory Table image

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<![CDATA[Poly Lens Desktop]]> https://info.stage.lens.poly.com/blog/2021/02/11/lens-desktop https://info.stage.lens.poly.com/blog/2021/02/11/lens-desktop Thu, 11 Feb 2021 00:00:00 GMT Introducing Poly Lens Desktop, a major new addition to the Poly Lens family and a brand-new way to manage USB devices. For IT, the Poly Lens Desktop app offers a window into management and insights for devices that are USB connected. For the end-user, the app allows users to set up and tailor their personal USB device settings to their preferences to fit their unique work style. Additionally, through the app, users can keep their device software current, explore best practices around setting up their workstation, and quickly access help guides when needed. In addition to being a great tool for managing personal USB devices, we’ve also included smart features that will work to improve a user’s entire workday. Personal wellness tips and reminders encourage them to stay active throughout a busy day and optional workspace nature sounds help them find their focus by drowning out the chaos of home.

Poly Lens Desktop Home Page

To manage USB devices, start by first distributing the Poly Lens Desktop app by going to the Account Menu > Select the Poly Lens account you want to add USB devices > Lens Desktop > Send Email Invites. Enter the email addresses of device users you wish to invite to download the Poly Lens Desktop app, so their devices can be managed by the Poly Lens portal. An email invite to download Poly Lens Desktop with a unique URL will be sent to the designated list. Once installed on the host computer, the device users can sign up for their Poly Lens Desktop accounts via SSO or with their corporate email account, and upon account authentication, they and their attached Poly devices will be associated with the appropriate Poly Lens portal account. Once the user is onboarded, you will be able to track inventory and help troubleshoot issues users may have. 

Note: Other onboarding options for Poly Lens Desktop are coming soon. For a full list of devices supported by the Poly Lens Desktop app visit Supported Devices.

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<![CDATA[Preview Settings and Policies Before they are Applied]]> https://info.stage.lens.poly.com/blog/2021/01/26/preview-settings-policies https://info.stage.lens.poly.com/blog/2021/01/26/preview-settings-policies Tue, 26 Jan 2021 00:00:00 GMT Now you can preview your unsaved changes when adjusting a device's settings and policies before they are applied. When changing device settings and policies, a new Unsaved Changes option will appear. This new feature allows you to quickly preview, apply, modify, or discard any new configurations before they are applied.

Unsaved Changes options displayed

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<![CDATA[Poly Lens Now Supports EagleEye Cube Provisioning]]> https://info.stage.lens.poly.com/blog/2021/01/20/eagleeye-support https://info.stage.lens.poly.com/blog/2021/01/20/eagleeye-support Wed, 20 Jan 2021 00:00:00 GMT Poly EagleEye Cube provisioning is now supported in Poly Lens. Just like support for Poly Studio USB, when onboarded using provisioning, you can now remotely monitor, change settings, configure policies, and deploy software updates for your EagleEye Cube device all from the Poly Lens portal. To get started, follow the same steps you would when provisioning a Studio USB. Enable provisioning in the Poly Lens portal by visiting your account settings in the top-right menu under the profile avatar -> Manage Accounts -> select the account you wish to onboard devices to -> Device Provisioning. Once provisioning is enabled, use the Polycom Companion app to enter the provisioning credentials from the Poly Lens portal. Once configured, your EagleEye Cube device will be onboarded to your Poly Lens account. Then you can use the Poly Lens portal to manage your device inventory and tailor your device settings and software updates to your organization’s needs.

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<![CDATA[Continuous Improvements with Poly Lens]]> https://info.stage.lens.poly.com/blog/2020/12/22/cont-improvement https://info.stage.lens.poly.com/blog/2020/12/22/cont-improvement Tue, 22 Dec 2020 00:00:00 GMT As Poly Lens evolves, we continue to add improvements to fine tune the experience. A few of the most recent examples include:

  • Provider data has been added to the Device Inventory and Details pages to show the mode the device is in. Poly, Zoom Rooms, GoToRoom, 8x8 Meetings Rooms, RingCentral Rooms, and StarLeaf can be displayed as providers and are supported on the G7500 and Studio X Series devices.
  • To assist with troubleshooting, the Device Details page now shows when a device is in an active call.
  • Device Inventory now has infinite scroll to show the entire inventory in a seamless flow.
  • Device Inventory search has been enhanced to find all the devices related to a search result.

Poly Lens Device Inventory page

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<![CDATA[Poly Lens Now Supports Studio USB]]> https://info.stage.lens.poly.com/blog/2020/11/19/studio-usb https://info.stage.lens.poly.com/blog/2020/11/19/studio-usb Thu, 19 Nov 2020 00:00:00 GMT Now Studio USB is supported in Poly Lens. This new support enables seamless management of inventory and device configurations right alongside our newest voice and video endpoints. You can remotely monitor, change settings, configure policies, and deploy software updates to your Studio USB devices, all from the Poly Lens portal.

To get started, enable provisioning in the Poly Lens portal by visiting your account settings in the Admin menu (under your profile avatar) > Manage Accounts > select the account you wish to onboard devices to > Device Provisioning.

Account - Device Provisioning page

Once provisioning is enabled, you can start to onboard your Studio USB devices. To onboard a Studio USB, use the Poly Companion app to connect the devices to a wireless network, then enter the provisioning credentials created from your Poly Lens portal in the provisioning section of the Companion app. Once configured, your Studio USB devices will be onboarded to your Poly Lens account where you can now manage your device inventory and tailor your device settings and software updates to your organization’s needs.

Studio USB Device Details page

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<![CDATA[Multiple Roles and Permissions Now Supported]]> https://info.stage.lens.poly.com/blog/2020/11/12/roles https://info.stage.lens.poly.com/blog/2020/11/12/roles Thu, 12 Nov 2020 00:00:00 GMT Manage Accounts > select the account you wish to configure roles for > Account Members).]]> Today, Poly Lens has launched support for roles and permissions. These three new roles allow you to tailor your permissions and access across your organization, increasing both security and flexibility. To get started, Poly Lens admins can invite new account members (users) and adjust their roles by visiting the account settings in the Admin menu under your profile avatar (Admin menu > Manage Accounts > select the account you wish to configure roles for > Account Members).

Admin: Full Access, including the ability to invite and adjust roles of other account members.
Device Manager: Full access to all device management-based features, including device settings, device actions, device software updates, device policies, and site management.
Guest: Read-only access to general areas, including inventory and insights.

Note: With this update, Users are now called “Account Members” and have moved to a new location called “Manage Accounts” under the Admin menu in the top-right corner.

Poly Lens Account Members page

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<![CDATA[Poly G7500, Studio X Series Now Supports DHCP Based Provisioning]]> https://info.stage.lens.poly.com/blog/2020/10/2/polyos-dhcp-provisioning https://info.stage.lens.poly.com/blog/2020/10/2/polyos-dhcp-provisioning Fri, 02 Oct 2020 00:00:00 GMT Now you can onboard your Poly G7500, Studio X30, and Studio X50 devices in bulk. Use DHCP to automatically register your video devices to a provisioning server, before initial system setup during unpacking and out of boxing, or after a system reset. This makes onboarding fleets of devices and managing at scale a breeze.

This feature requires Poly VideoOS version 3.2.1 or newer. For more detailed information on how to get started, visit our Poly Lens help documentation at https://info.lens.poly.com/docs/onboarding-provisioning-based#onboard-video-devices-via-dhcp-auto-discovery.

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<![CDATA[Support for VVX and CCX Series Desk Phones]]> https://info.stage.lens.poly.com/blog/2020/09/25/vvx-ccx https://info.stage.lens.poly.com/blog/2020/09/25/vvx-ccx Fri, 25 Sep 2020 00:00:00 GMT Now the VVX and CCX Series of desk phones are supported in Poly Lens. You can onboard, provision with settings configurations, remotely manage, and view insights.

You can add VVX and CCX Series desk phones to your Poly Lens account either individually or using a DHCP service for bulk onboarding. Intelligence built into Poly Lens will automatically update the devices to a Lens capable software version and automatically add them to your account inventory. To get started, enable the new provisioning functionality by visiting the account section within Poly Lens. Once provisioning is enabled, you can start to onboard your desk phones using those provisioning credentials.

Account Device Provisioning page

Management tools for the VVX and CCX Series include both individual and policy-based bulk management capabilities, for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want, a thing of the past.

CCX 700 Device Information page

Supported Devices Include:

CCX Devices

  • Poly CCX 400
  • Poly CCX 500
  • Poly CCX 600
  • Poly CCX 700

Note: The Poly CCX Series devices must be upgraded to software version 6.2.11 to use all the features of Poly Lens.

VVX Devices

  • Poly VVX 101
  • Poly VVX 150
  • Poly VVX 201
  • Poly VVX 250
  • Poly VVX 301
  • Poly VVX 311
  • Poly VVX 350
  • Poly VVX 401
  • Poly VVX 411
  • Poly VVX 450
  • Poly VVX 501
  • Poly VVX 601

Note: The Poly VVX Series devices must be upgraded to software version 6.3 to use all the features of Poly Lens.

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<![CDATA[Improved Settings UX and Cloud Based Device Factory Reset]]> https://info.stage.lens.poly.com/blog/2020/09/17/ux-settings-factory-reset https://info.stage.lens.poly.com/blog/2020/09/17/ux-settings-factory-reset Thu, 17 Sep 2020 00:00:00 GMT When editing multiple settings across several different categories, a simple blue indicator will now inform you of any settings that have been changed, but not yet applied. This makes keeping track of multiple setting changes in one session a snap and limits the worry about applying any changes you didn’t mean to.

Trio 8500 Details page with blue indicators displayed

Also, on the main device details page, you can now reset the device back to factory default settings. This will restart your device, end active calls, and the device will be offline for several minutes during this process.

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<![CDATA[Provisioned based management now supported on G7500 and Studio X Series]]> https://info.stage.lens.poly.com/blog/2020/09/02/polyos-3-2 https://info.stage.lens.poly.com/blog/2020/09/02/polyos-3-2 Wed, 02 Sep 2020 00:00:00 GMT Introducing a way to now manage your Poly video devices in bulk. You can now onboard, remotely manage, and provision settings and software configuration on a single device or in bulk using policies. To get started, enable Device Provisioning by visiting the account section within Poly Lens.

Poly Lens Accounts Device Provisioning page

Once provisioning is enabled, you can start to onboard new devices or add those provisioning credentials to your existing supported Poly video devices that you may already have onboarded to Poly Lens.

G7500 Provisioning Server page

These new management tools for supported Poly video models include both individual and policy-based bulk management capabilities for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want a thing of the past.

Poly Lens Device Inventory Settings page

Supported on G7500, Studio X30, Studio X50. Requires software version 3.2+. Provisioning using DHCP coming soon.

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<![CDATA[Policy Inheritance]]> https://info.stage.lens.poly.com/blog/2020/08/17/policy-inheritance https://info.stage.lens.poly.com/blog/2020/08/17/policy-inheritance Mon, 17 Aug 2020 00:00:00 GMT You can now track where a policy is coming from using the new Inheritance field. In the settings of an individual device, you can now see where each setting is getting its controlling policy. Lens currently supports model-level and device-level policy. Settings without any Inheritance shown are still in the factory default configuration. This feature is supported on all devices that support provisioning-based management.

Poly Lens Manage - Device Settings page

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<![CDATA[Notable Usability Improvements]]> https://info.stage.lens.poly.com/blog/2020/07/31/notable-usability-improvements https://info.stage.lens.poly.com/blog/2020/07/31/notable-usability-improvements Fri, 31 Jul 2020 00:00:00 GMT We spent a fair amount of time making things shiny and fixing things that we broke.

Here are some of the more notable items:

  • Added tooltips to various device settings to help provide more context
  • Fixed an error when the provisioning account hasn’t synced yet
  • Made the device registration form even easier to use and fixed a few related bugs
  • Corrected the counter when you remove a user
  • Made sure the advanced XML editor isn’t blank when you return to it
  • Adjusted the colors of the secondary button on provisioning page
  • Added friendly names for device time zones
  • Fixed a few errors on the user invite tool
  • Adjusted the setting section on device settings for Poly Trios
  • Fixed several bugs related to adding named rooms to sites
  • Plus dozens more that are important, but not as exciting.
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<![CDATA[Site and Room Manager Enhancements]]> https://info.stage.lens.poly.com/blog/2020/06/30/site-room-mgr-enhance https://info.stage.lens.poly.com/blog/2020/06/30/site-room-mgr-enhance Tue, 30 Jun 2020 00:00:00 GMT Manage your sites and rooms with expanded capabilities, including the ability to delete sites and rooms that aren’t needed anymore. Overall, enhancements include:

  • Ability to remove sites and rooms one by one or as group
  • Optimized page caching on device counts
  • Capability to add and remove rooms directly from the Site viewer
  • “Unassigned” field in Sites and Rooms will now only appear when devices are not assigned to a room or site
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<![CDATA[Simplified Address Tool]]> https://info.stage.lens.poly.com/blog/2020/06/17/simplified-address-tool https://info.stage.lens.poly.com/blog/2020/06/17/simplified-address-tool Wed, 17 Jun 2020 00:00:00 GMT The address tool has been improved with real time address lookup, international formatting support, and flexible address inputs. Just start by typing in any address on the device registration or the site manager pages, and the lookup feature will return formatted results based what you have entered. Delivering the results, and behind the scenes, are two separate address look up services for flexibility and redundancy. The address field is also more flexible and allows everything from countries, cities, street address and everything in between to be set in the address field.

Poly Lens Register Device page

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<![CDATA[IP Based Device to Site Association]]> https://info.stage.lens.poly.com/blog/2020/05/16/ip-based-device-to-site-assoc https://info.stage.lens.poly.com/blog/2020/05/16/ip-based-device-to-site-assoc Sat, 16 May 2020 00:00:00 GMT Device Association. From there, you can define the IP subnet ranges for the devices you wish to associate with that site. Once the IP subnet ranges are defined, any newly onboarded devices or existing devices currently in the “Unassigned” group within the newly set IP subnet ranges will be automatically associated with that site. Using these new tools, you can quickly manage and assign a large number devices to the correct site.]]> To get the most out of the management and insight features within Poly Lens, it’s important that devices are assigned to a site. However, depending on how a device was onboarded to Poly Lens, a site may not have been assigned during the process. Now, there are two ways to assign a device to a site; manually or automatically using private IP addresses. You can easily find devices that are not currently assigned to a site by looking for the “Unassigned” group in the site management table. To use the new features, start by picking an existing site or create a new site and navigate to Settings > Device Association. From there, you can define the IP subnet ranges for the devices you wish to associate with that site. Once the IP subnet ranges are defined, any newly onboarded devices or existing devices currently in the “Unassigned” group within the newly set IP subnet ranges will be automatically associated with that site. Using these new tools, you can quickly manage and assign a large number devices to the correct site.

Note: Devices onboarded using a device pin code are prompted to assign a site during the onboarding process.

Poly Lens Manage - Device Association page

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<![CDATA[Site Management]]> https://info.stage.lens.poly.com/blog/2020/05/15/site-management https://info.stage.lens.poly.com/blog/2020/05/15/site-management Fri, 15 May 2020 00:00:00 GMT Welcome to a new way to visualize and manage your sites in Poly Lens. Use the new table layout to see all your sites in one easy to manage dashboard. You can also view key metrics related to each site, such as online devices and available device updates. From the new site management table, you can change site settings and view associated rooms and devices. Coming soon, you will be able to delete and consolidate sites as well. Find the new site management tool under “Manage” in the top navigation bar.

Poly Lens Manage - Sites page

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<![CDATA[Search in Help Documentation]]> https://info.stage.lens.poly.com/blog/2020/05/14/search-in-help https://info.stage.lens.poly.com/blog/2020/05/14/search-in-help Thu, 14 May 2020 00:00:00 GMT The Poly Lens help documentation now has search! Find exactly what you are looking for by using the new search bar at the top of the help pages. The search feature shows results from the documentation library, the what’s new blog, and everything in-between. Results are broken into individualized matches separated by category.

Poly Lens Help Search

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<![CDATA[Enhanced User Management Mode]]> https://info.stage.lens.poly.com/blog/2020/05/13/Enhanced-User-Management https://info.stage.lens.poly.com/blog/2020/05/13/Enhanced-User-Management Wed, 13 May 2020 00:00:00 GMT On top of all the great security features throughout Poly Lens, controlling who has access to your Poly Lens accounts is now even more simple. In addition to the new designs that make it easier to view your entire list of users in a condensed view, you can also select and delete multiple users at the same time. Find the new user list under Manage in the top page navigation.

Poly Lens Manage - Users page

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<![CDATA[Restart Devices within Lens]]> https://info.stage.lens.poly.com/blog/2020/05/12/restart-devices https://info.stage.lens.poly.com/blog/2020/05/12/restart-devices Tue, 12 May 2020 00:00:00 GMT Making remote troubleshooting even easier, now Poly Lens can remotely restart troublesome devices directly from the Poly Lens portal. Start by selecting any device from your inventory. At the top of the Device Details page, you will now find the Device Restart button. Once selected, devices will restart instantly. Works with any device currently supported in Poly Lens.

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<![CDATA[Trio Management and Insights now in Poly Lens]]> https://info.stage.lens.poly.com/blog/2020/05/08/trio-management-insights https://info.stage.lens.poly.com/blog/2020/05/08/trio-management-insights Fri, 08 May 2020 00:00:00 GMT Now the Trio family of conference phones is supported in Poly Lens. You can onboard, provision with settings configurations, remotely manage, and view insights for the Trio 8800, Trio 8500, Trio 8300, and the new Trio C60. You can add Trio phones to your Poly Lens account either individually or in bulk. Intelligence built into Poly Lens will automatically update the devices to a Lens capable software version and automatically add them to your account inventory. To get started, enable the new provisioning functionality by visiting the account section within Poly Lens. Once provisioning is enabled, you can start to onboard Trio devices.

Poly Lens Accounts Settings Device Provisioning page

Management tools for the Trio family include both individual and policy-based bulk management capabilities for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories, making endless searching for the setting you want, a thing of the past.

Poly Lens Device Settings Audio page for a Trio

The insight newsfeed supports the Trio family as well. The intelligent newsfeed ensures the most important and urgent insights are always at the top of the feed, helping you efficiently address any issues that might arise. Today you can view insights around device usage, device status, and what devices need urgent attention. Insights for the Trio family include devices offline, devices in use, devices not in use, devices out-of-service, and call use (minutes).

Poly Lens Priority Insight feed page for Trio device

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<![CDATA[User Management]]> https://info.stage.lens.poly.com/blog/2020/04/30/user-managment https://info.stage.lens.poly.com/blog/2020/04/30/user-managment Thu, 30 Apr 2020 00:00:00 GMT User management has been expanded to include the ability to remove user permissions from an account. If you wish to remove a user from accessing a particular account within Lens, first change the account selector to the account you want to manage, navigate to the user management section, select the desired user you wish to remove from an account, and hit “Delete User”. That user will no longer be able to access that particular account anymore.

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<![CDATA[New Insight Feed Design]]> https://info.stage.lens.poly.com/blog/2020/04/24/new-insight-feed-design https://info.stage.lens.poly.com/blog/2020/04/24/new-insight-feed-design Fri, 24 Apr 2020 00:00:00 GMT The insights feed has a new look! This new look is designed to make it easier to understand the different insights within the feed. New labeling, design, and highlighted insight scopes are working together to make the insight feed even easier and faster to understand. The insight feed just got better.

Poly Lens Priority Insight feed page

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<![CDATA[Geospatial Filter]]> https://info.stage.lens.poly.com/blog/2020/04/20/geospatial-filter https://info.stage.lens.poly.com/blog/2020/04/20/geospatial-filter Mon, 20 Apr 2020 00:00:00 GMT A new geospatial filter located in the map view within Poly Lens automatically filters devices and sites based on your field of view within the map. Once a geospatial filter is applied, you can quickly navigate to a prepopulated device inventory table at the bottom of the map view. From there, you can navigate to the inventory table, which gives you access to device info, settings, and software updates.

Poly Lens map view with geospatial filter

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<![CDATA[Available Device Updates in Action Feed]]> https://info.stage.lens.poly.com/blog/2020/03/31/device-updates-action-feed https://info.stage.lens.poly.com/blog/2020/03/31/device-updates-action-feed Tue, 31 Mar 2020 00:00:00 GMT Now the action feed shows which devices have available updates so you can easily target and apply available updates to get the latest device features from Poly. From the action feed, navigate to your devices to update them in real-time. Note: Available software updates actions are organized by sites.

Poly Lens Manage &gt; Actions page

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<![CDATA[Light Mode]]> https://info.stage.lens.poly.com/blog/2020/03/30/light-mode https://info.stage.lens.poly.com/blog/2020/03/30/light-mode Mon, 30 Mar 2020 00:00:00 GMT Light mode is here! Enjoy everything in Poly Lens in a whole new way. Turn on light mode today by visiting the admin menu and toggling light mode. Your preference will be remembered the next time you sign into Lens.

Poly Lens Light Mode example

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<![CDATA[Enhanced Software Updates]]> https://info.stage.lens.poly.com/blog/2020/03/20/enhanced-sw-updates https://info.stage.lens.poly.com/blog/2020/03/20/enhanced-sw-updates Fri, 20 Mar 2020 00:00:00 GMT Keep your G7500, Studio X30, and Studio X50 devices up-to-date with a new expanded set of software update settings. Set a customizable update URL or schedule updates to happen automatically after hours. New settings include the following:

  • Add custom update URLs
  • Enable automatic updates
  • Set scheduled time slots for updates
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<![CDATA[Insight Categories]]> https://info.stage.lens.poly.com/blog/2020/02/21/insight-categories https://info.stage.lens.poly.com/blog/2020/02/21/insight-categories Fri, 21 Feb 2020 00:00:00 GMT Categories from the top navigation bar.]]> A natural complement to the intelligent insight Priority Feed, Insight Categories is a dashboard that allows you to browse any available device level insight. Now you can easily dive into the exact insights you were looking for. Then, when you click on an insight card, you can dive even deeper into the details of that insight. There you will find more contextual information about your insight. These include percentile ranking between your account and all global Poly Lens accounts, details around the trend level and time period changes, and the ability to browse similar insights. View Insight Categories now by navigating to Insights > Categories from the top navigation bar.

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<![CDATA[Welcome to Poly Lens]]> https://info.stage.lens.poly.com/blog/2020/02/11/welcome https://info.stage.lens.poly.com/blog/2020/02/11/welcome Tue, 11 Feb 2020 00:00:00 GMT Today, more than ever before, it’s essential to optimize the utilization of shared workspaces and the technology in them. Now you can make collaboration better for every user in every workspace. Poly Lens is designed to spotlight the health and efficiency of your spaces and devices by making actionable insights and manageability incredibly simple. Poly Lens is comprised of two core pillars: intelligent insights and device management.

Intelligent Insights

This is your view into Poly Lens. Consider it like Google Earth(tm) for your device deployment – you can pan across the globe to geolocate your endpoints:

Poly Lens inventory map

Next, take a look at the Poly Lens newsfeed. Right at your fingertips, you can quickly access insights like device health and usage trends. The newsfeed has logic that allows you to quickly identify and prioritize actionable insights without having to hunt through raw data. The newsfeed ensures the most important and urgent insights are always at the top of the feed, helping you efficiently address any issues that might arise. Today you can view insights around the number of devices that are in a disconnected state, connected but unused, call minutes per week, and more.

Poly Lens insights page

As you can see above, the newsfeed displays device data including:

  • Device usage. Understand what's working and what needs attention by clearly viewing device usage trends and devices out of service.
  • Device health. Identify and monitor parameters that require urgent attention including device health and connection status.

Device Management

Management within Poly Lens is simplified on multiple fronts, from device onboarding to configuring settings, to getting software upgrades. With a few clicks of the mouse, you can configure settings such as displays, call server settings, network quality, update software, and more. You can also ensure your Poly devices have the latest Poly MeetingAI features and capabilities by updating the device software with the click of a button. And it all happens right from the Poly Lens portal.

Supported Devices

Studio Series product photo

Poly Lens represents the first step in simplifying our cloud-management solutions, starting with video. Poly Lens now supports Poly G7500, Studio X30, and Studio X50.

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