Hybrid Workforce: The Transformation of the Call Center

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REGISTER FOR Hybrid Workforce: The Transformation of the Call Center

Wednesday, December 8, 2021

10AM PT / 1 PM ET

The verdict is in: You made it through the worst and are looking at returning to the call center. But wait...

According to Frost & Sullivan*, 20% of call center employees will continue to work from home when the pandemic ends. It is expected many of these employees will be working in a blend of home and office or ‘hybrid working’.

So, how can you ensure a healthy, happy, and productive Call Center workforce?

In this roundtable discussion, Poly and Call Center experts, Mike Ringman & David Hadobas, will share their insights into how the modern call center is transforming and the impact it will have on your business and employees. In this 45-minute session you will:
  • Learn how customer service representatives can be successful while business is unusual 
  • Learn about the technologies that will help your workforce when hybrid working
  • Help improve your attrition rate and keep your employees happy 
* Frost & Sullivan Report:
Growth Opportunities in the Professional Headset Market
Michael Ringman

CIO, TELUS International

David Hadobas

President & CEO, CCNG International Inc.

George Wilson

Vice President, AMER Sales Acceleration, Poly