The verdict is in: You made it through the worst and are looking at returning to the call center. But wait...
According to Frost & Sullivan*, 20% of call center employees will continue to work from home when the pandemic ends. It is expected many of these employees will be working in a blend of home and office or ‘hybrid working’.
So, how can you ensure a healthy, happy, and productive Call Center workforce?
In this roundtable discussion, Poly and Call Center experts, Mike Ringman & David Hadobas, will share their insights into how the modern call center is transforming and the impact it will have on your business and employees. In this 45-minute session you will:
- Learn how customer service representatives can be successful while business is unusual
- Learn about the technologies that will help your workforce when hybrid working
- Help improve your attrition rate and keep your employees happy
* Frost & Sullivan Report:
Growth Opportunities in the Professional Headset Market
