The hybrid work era: Call centers take on a new role

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Today’s changing times call for a shift from in-person service to a hybrid model of home and office working. Many organizations have lost the ability to deliver in-person service, and customers have endured increasingly complex personal and work scenarios. Customer service representatives (CSRs) are now the front-line defense. They help keep those all-important lines of communication open, sustain relationships, and manage the customer experience.

In this eBook, “The hybrid work era: Call centers take on a new role,” Poly introduces three ways you can help your CSRs deliver great service, wherever they’re working. Download your copy today to learn how to:

  • Make a real connection – You’ve invested in automated digital systems, but customer satisfaction rates are low. What do you need to do to improve your Net Promoter Score® (NPS)/customer loyalty/satisfaction ratings?
  • Maximize your move to cloud – The move to cloud and WFH happened very quickly. How do you ensure your distributed team is equipped to deliver great service?
  • Empower your CSRs – The virus has proven that remote working is viable, so your best employees can work for any organization. How do you reward/incentivize them to stay, connect, and engage?