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Vulnerability scan of CCX phone

ohionavigator — Fri, 10 Feb 2023 17:04:22 GMT

Has anyone been able to perform an *authenticated* vulnerability scan of a CCX phone that is in Teams mode?

Teams mode doesn't seem to allow the SSH server to be enabled, unless I am missing something.

I would like to do an authenticated scan to examine for vulnerabilities in the operating system and installed software. Similar to an authenticated scan of a Windows workstation or a Linux server. Any suggestions on how to do this on a CCX phone are appreciated.

-Fred

Voyager 5200 and Cisco Jabber

hookmanami — Fri, 10 Feb 2023 14:59:59 GMT

I am working with the Voyager 5200 Headsets and Cisco Jabber. I cannot seem to get the headset to answer an incoming call with the push of a button. Is there a way to setup the headset with this functionality on a Windows 10/11 pc?

Re: BT600 - Mute on, Mute off, Mute on...

cates — Fri, 10 Feb 2023 14:59:07 GMT

Mine is doing the same thing. It is absolutely insane to pay $150 for a device and have it not work properly. I have tried everything you have suggested. Please give me a number to call to get support.

Re: PolySync 20 - light stays on after Teams meeting

mdu — Fri, 10 Feb 2023 14:17:20 GMT

Sorry I missed responding to this.

I’m on Windows 10, Poly Sync 20 attached via USB-A to a ThinkPad Dock. I tried installing Plantronics Hub but it didn’t change anything. I don’t remember if it was doing this when I first got it, but that was at least 6 months ago.

I usually have my iPad and iPhone connected via Bluetooth, but use Teams on my laptop.

Firmware says SetId: v.0.0.567.3472, USB: v.567

PolySync20 and Windows11

Marek_R — Fri, 10 Feb 2023 12:53:08 GMT

Since upgrading from Windows 10 to Windows 11, I've experienced static and crackling noise when someone is speaking. I am using the PolySync20 directly connected via USB-A. Is the PolySync20 certified for Windows 11 yet? Does any documentation regarding this exist?

thanks

Marek

Savi w740 no longer compatible with 3cx

rewdey — Thu, 09 Feb 2023 19:52:51 GMT

3cx recently rolled out their version 18 update 6 which among other things has disabled the call button on the side of the headset. Calls can only be answered by on-screen action. Many users have reported issues but 3cx insists its a hardware issue/poly Hub problem and not on their end. Jabra and Poly integration is no longer an option but Universal Headset is the lone choice. Not sure what to do at this point.

PLT Legend register

Heath6535 — Thu, 09 Feb 2023 18:33:42 GMT

Got new Bluetooth headset and the site will not accept the serial # I am putting in. Just got it and it worked couple of days and I need to talk to someone about what to try.

Re: Studio Expansion microphones (Longer cable)

SteffenBaierUK — Thu, 09 Feb 2023 18:31:28 GMT

UPDATE

from February 2023

Product ID	Long Description
2215-88019-001	Poly External Mic Cable Extender Kit - A pair of dongles that allow extending the Poly Expansion Mic with standard Ethernet cables of up to 30m. For use with Poly PN 2200-69631-001

Re: Prevent end user from using Call Forwarding

SteffenBaierUK — Thu, 09 Feb 2023 18:00:39 GMT

Hello @thetallestguyyouknow ,

Welcome to the Poly Community.

Both the communities Must Read First or Read 1st and if available the FAQ reference the basic minimum information a new or follow-up post should contain.

This ensures the questions having to be asked are limited and any new or follow-up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

Unfortunately, your post fell a bit short of the above-explained requirements and we kindly ask you, therefore, to ensure to read these sections and ensure a reply (not Edit!) provides as much detail as possible

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

Jul 11, 2014 Question: How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Resolution: Please check => here <=

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Prevent end user from using Call Forwarding

thetallestguyyouknow — Thu, 09 Feb 2023 17:26:25 GMT

I have an organization asking me to prevent their end users from being able to forward their calls at the device level. So they are asking me to remove the ability for them to set Call Forwarding completely. Any suggestions?

They are using Polycom VVX450 phone.

The reason they want to do this is because they have employees who will forward their phone and then forget. And then wonder why they don't get calls for 2 weeks. To avoid the end user from being able to do this by accident, they want to prevent the ability for it to happen at all. (at the phone level).

Thank you in advance.

Better noise canceling headset

Infantrydave — Thu, 09 Feb 2023 15:48:08 GMT

At my place of work we have the encorepro 510 headsets. We also have the quick disconnects that go to a radio like wireless handset where we talk to security officers through radio. I'm looking for a better option that has more noise canceling in the headset since I can't hear dispatches when people in the office talk behind me. Is there a better headset that covers just one ear that has the weird quick disconnect option?

Re: Configure Mute/Unmute sound alert

sareer — Thu, 09 Feb 2023 15:24:45 GMT

I had the same issue. I first though it was Microsoft teams issue. but then I understood it still makes that annoying sound even when the teams is closed.

thanks for letting us know that it needed a software. I was able then to reduce it to a single tone sound. the software doesn't let you go without making any noise. it's so annoying.

it is also so annoying that you need a software to do this. in most companies like mine installing any other software is prohibited. they made an exception for me.

If I knew it would be so I would have never purchased this headset.

After installation of the software, it adds a windows notification as well that you need to turn off . oh man

Re: Soundpoint IP 331 Issue.

Redcor — Thu, 09 Feb 2023 13:11:00 GMT

Thanks for the welcome to the community and for the helpful answer.

I solved it, following your advice, I changed the browser language from Italian to English, and now I can configure the phone.

Re: Soundpoint IP 331 Issue.

SteffenBaierUK — Thu, 09 Feb 2023 12:40:52 GMT

Hello @Redcor ,

Welcome to the Poly Community.

This is most likely old software on the device incompatible with the language used in your OS. Try a different browser or incognito mode and upgrade the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Soundpoint IP 331 Issue.

Redcor — Thu, 09 Feb 2023 12:29:02 GMT

I need help.
I purchased a refurbished Polycom Soundpoint IP 331, but have not received any instruction manuals. I haven't registered a voip number yet, and before paying to have a voip number, I would like to know if it's normal when I connect the phone to the pc to enter the phone configuration page, the page opens and at the page top, I can read "Polycom Soundpoint IP 331and I can see on the left the window languages, but below the page is totally empty, so I don't have any possibility to enter data to set the phone.

Is it possible I have incorrectly connected the phone?

Or will this problem be solved as soon as I will have set the router activating the voip service from the provider?

In attached below the empty config page.

Thank in advance for the help.

Re: Poly Synch 20 Keeps Turning On After Shutdown

SteffenBaierUK — Thu, 09 Feb 2023 08:17:55 GMT

Hello @thomconnor66 ,

Please ensure you familiarise yourself with the FAQs listed in my signature and which can be found via a search for your convenience.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Re: G7500 - Can't see far-end content share - Poly mode - 3.12

SteffenBaierUK — Thu, 09 Feb 2023 07:59:16 GMT

Hello @Will_ABC ,

Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Re: G7500 - Can't see far-end content share - Poly mode - 3.12

Will_ABC — Thu, 09 Feb 2023 07:42:29 GMT

Hi there,

We have the exactly same issue for our company, just checking if your issue has been fixed? Any advise will be really appreciate.

Poly Synch 20 Keeps Turning On After Shutdown

thomconnor66 — Wed, 08 Feb 2023 22:41:39 GMT

My Poly Synch 20 keeps turning on by itself after I turn if off for the day. I have to repeat this process sometimes up to 10 times before it finally remains turned off.

Does anyone have a solution?

Re: BT600 and Voyager 8200- No Audio other than Teams

Asa666 — Wed, 08 Feb 2023 22:37:56 GMT

This one has worked for me.

(Windows 10 home 22H2)

Until I toggled that setting, I had the same issue .. had to keep 'Sound Settings' window open.

thank you DJ King