New board topics in Poly Community

Vulnerability scan of CCX phone

ohionavigator — Fri, 10 Feb 2023 17:04:22 GMT

Has anyone been able to perform an *authenticated* vulnerability scan of a CCX phone that is in Teams mode?

Teams mode doesn't seem to allow the SSH server to be enabled, unless I am missing something.

I would like to do an authenticated scan to examine for vulnerabilities in the operating system and installed software. Similar to an authenticated scan of a Windows workstation or a Linux server. Any suggestions on how to do this on a CCX phone are appreciated.

-Fred

Voyager 5200 and Cisco Jabber

hookmanami — Fri, 10 Feb 2023 14:59:59 GMT

I am working with the Voyager 5200 Headsets and Cisco Jabber. I cannot seem to get the headset to answer an incoming call with the push of a button. Is there a way to setup the headset with this functionality on a Windows 10/11 pc?

PolySync20 and Windows11

Marek_R — Fri, 10 Feb 2023 12:53:08 GMT

Since upgrading from Windows 10 to Windows 11, I've experienced static and crackling noise when someone is speaking. I am using the PolySync20 directly connected via USB-A. Is the PolySync20 certified for Windows 11 yet? Does any documentation regarding this exist?

thanks

Marek

Savi w740 no longer compatible with 3cx

rewdey — Thu, 09 Feb 2023 19:52:51 GMT

3cx recently rolled out their version 18 update 6 which among other things has disabled the call button on the side of the headset. Calls can only be answered by on-screen action. Many users have reported issues but 3cx insists its a hardware issue/poly Hub problem and not on their end. Jabra and Poly integration is no longer an option but Universal Headset is the lone choice. Not sure what to do at this point.

PLT Legend register

Heath6535 — Thu, 09 Feb 2023 18:33:42 GMT

Got new Bluetooth headset and the site will not accept the serial # I am putting in. Just got it and it worked couple of days and I need to talk to someone about what to try.

Prevent end user from using Call Forwarding

thetallestguyyouknow — Thu, 09 Feb 2023 17:26:25 GMT

I have an organization asking me to prevent their end users from being able to forward their calls at the device level. So they are asking me to remove the ability for them to set Call Forwarding completely. Any suggestions?

They are using Polycom VVX450 phone.

The reason they want to do this is because they have employees who will forward their phone and then forget. And then wonder why they don't get calls for 2 weeks. To avoid the end user from being able to do this by accident, they want to prevent the ability for it to happen at all. (at the phone level).

Thank you in advance.

Better noise canceling headset

Infantrydave — Thu, 09 Feb 2023 15:48:08 GMT

At my place of work we have the encorepro 510 headsets. We also have the quick disconnects that go to a radio like wireless handset where we talk to security officers through radio. I'm looking for a better option that has more noise canceling in the headset since I can't hear dispatches when people in the office talk behind me. Is there a better headset that covers just one ear that has the weird quick disconnect option?

Soundpoint IP 331 Issue.

Redcor — Thu, 09 Feb 2023 12:29:02 GMT

I need help.
I purchased a refurbished Polycom Soundpoint IP 331, but have not received any instruction manuals. I haven't registered a voip number yet, and before paying to have a voip number, I would like to know if it's normal when I connect the phone to the pc to enter the phone configuration page, the page opens and at the page top, I can read "Polycom Soundpoint IP 331and I can see on the left the window languages, but below the page is totally empty, so I don't have any possibility to enter data to set the phone.

Is it possible I have incorrectly connected the phone?

Or will this problem be solved as soon as I will have set the router activating the voip service from the provider?

In attached below the empty config page.

Thank in advance for the help.

Poly Synch 20 Keeps Turning On After Shutdown

thomconnor66 — Wed, 08 Feb 2023 22:41:39 GMT

My Poly Synch 20 keeps turning on by itself after I turn if off for the day. I have to repeat this process sometimes up to 10 times before it finally remains turned off.

Does anyone have a solution?

[Software] Poly Clariti Manager 10.11.1 former RealPresenceResourceManager

SteffenBaierUK — Wed, 08 Feb 2023 13:02:38 GMT

Hello all,

we released an update for Poly Clariti Manager Version 10.11.1 has been released on the Lens Support Portal

What is included in this release?

View License Allocation Details and Summary

People Count Information

Filtering, Sorting, and Pagination Support for Machine Accounts

Filtering Rooms by Room Name and Room Description

Migration from RealPresence Resource Manager 10.9.x to Poly Clariti Manager 10.11.x

Please have a look at the Poly Clariti Product Support Page for details. Select the Software Tab for access to the current downloads.

Upgrade Entitlement required?

No, if upgrading from 10.10

Please have a look at the Poly Clariti Product Support Page for details. Select the Software Tab for access to the current downloads.

Older Releases:

Poly Clariti Manager former RealPresence Resource Manager RPRM 10.11 =>here<
Poly Clariti Manager former RealPresence Resource Manager RPRM 10.10.2.2 =>here<
Poly Clariti Manager former RealPresence Resource Manager RPRM 10.10.1 =>here<
Poly Clariti Manager former RealPresence Resource Manager RPRM 10.10 =>here<
RealPresence Resource Manager 10.9.0.2 =>here<=
RealPresence Resource Manager 10.9.0.1 =>here<=
RealPresence Resource Manager 10.8.0 =>here<=
RealPresence Resource Manager 10.7.0 =>here<=
RealPresence Resource Manager 10.3.0 =>here<=

Voyager 4310 UC: How to answer softphone calls from the headset itself

Jethro — Wed, 08 Feb 2023 04:10:34 GMT

I have the Voyager 4310 UV mono, when a call comes in on my computer (VoIPcloud) I have to physically be at the computer to use the mouse and answer it. If I'm not present (90% of the time), I can't seem to answer it from the headset. Pressing the middle/call button opens MS Teams but does not answer the call.

Is there a way to have this function?

POLY | HP PARTNERS WITH NEOWIT

SteffenBaierUK — Tue, 07 Feb 2023 17:37:37 GMT

Poly | HP meeting room devices become an integral part of your Smart Building

WHAT ARE SMART BUILDINGS?

Smart Buildings communicate with internal systems, devices, and sensors such as HVAC, lighting, alarms, cameras, etc. to self-regulate building operations, minimize environmental impact while making it safer and more comfortable for occupants.

Powered by Internet of Things (IoT)¹ and Power over Ethernet (PoE)² et al, smart buildings are poised to play an ever-increasing role in helping businesses manage the return to office and achieve sustainability compliance goals.

Some interesting examples³ of what Smart Buildings can do:

Use people counting sensors to automatically turn off lighting, turn off air-conditioning, and trigger an autonomous disinfection process as soon as meeting rooms are vacated.
Turn on the building tenant’s allocated space lighting systems as soon as tenant swipes their access card at building entrance.
Increase ventilation as occupancy increases.

THE POLY | HP & NEOWIT ADVANTAGE

While smart buildings hold a lot of promise, without a single cohesive view of the data from the innumerable devices and sensors in a building, it is difficult for businesses to optimize space utilization, reduce carbon footprint and overall make smarter business decisions.

Further, people-counting and air quality sensors can cost anywhere from $1000 to $3000 USD. Poly | HP Studio X Series devices come with sensors built-in which directly translates to cost savings.

That’s why Poly | HP has partnered with Neowit – a leader in Smart Building technology. Neowit’s flagship product, the Neowit Platform, is a modern and scalable IoT, facility management and workplace portal that provides comprehensive visibility into your office space and assets, by aggregating data from various IoT sensors & devices into a single pane of glass.

POWERED BY THE POLY LENS MANAGEMENT & INSIGHTS API

The publicly available Poly Lens Management and Insight API supports all features in the Poly Lens admin portal and enables you to easily plug data from a tenant into third-party platforms such as Neowit. You can use this feature to optimize your workflows, build custom applications or extract the data from Poly Lens in a way that works for your organization.

SMART BUILDINGS ARE THE FUTURE

With environmental impact, financial and operational considerations, Smart Buildings are clearly an area of global interest. Making the best use of real estate through insights and analytics provided by partnerships such as the one between Poly | HP and Neowit which will undoubtedly deliver a better bottom line for business. Here’s a quick intro video about Neowit.

FOOTNOTES:

The Internet of Things (lot) describes the network of physical objects — “things” that are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the internet. These devices range from ordinary household objects to sophisticated industrial tools.
Power over Ethernet (PoE) is a technology for implementing wired Ethernet local area networks (LANs) that enables the electrical current necessary for operating each device to be carried by Ethernet data cables instead of standard electrical power cords and wiring.
The Guide To Smart Buildings | Irisys True Occupancy

[Zoom] End of Support for Zoom Rooms Controller (ZRC)

SteffenBaierUK — Tue, 07 Feb 2023 08:09:48 GMT

Hello all,

Our Partner Zoom announced the End of Support for Zoom Rooms Controller (ZRC) for devices running Android 8 and older Operating Systems, impacting Poly Trio 8500 and PolyTrio 8800 when paired to a Zoom Room as a Controller.

Zoom announced on January 25^th the end of support for Zoom Rooms Controller (Android) on Legacy Hardware devices not running a minimum of Android 9. Read the Zoom announcement here.

This announcement includes plans to make the ZRC 5.14 release (planned March 2023) the final version for those legacy devices. Zoom will end support and restrict connectivity for the 5.14 ZRC release in February 2024. Plans on HP Poly SW to include ZRC are currently under discussion.

The ZRC application will continue to function until the February 2024 cutoff but will not receive any new features after the March 2023 release.

This announcement is posted on Zoom’s support page and includes an email notice to impacted customers.

Trio 8500 and 8800 in Generic base profile for Zoom Phone service are not impacted by the end of support to ZRC on Legacy Android devices.

Resolution:

Customers looking to use Trio as a ZRC for Zoom Rooms are recommended to upgrade to Trio C60.
HP Poly sales are offering Trade-In Programs to upgrade customers on Trio 8500 and Trio 8800 to Trio C60. A link will be added when available.

[Software] CCX, Edge E & Trio PVOS 8.1.0

SteffenBaierUK — Mon, 06 Feb 2023 12:37:06 GMT

Hello all,

we just released PVOS Poly Voice Software 8.1.0 for compatible Poly CCX, Edge E, and compatible Poly Trio phones

Important: Starting with version 8.0.0, Poly Voice Software (PVOS) is the new name for Poly United Communications (UC) Software. PVOS is now used in all technical documentation for Poly CCX business media, Edge E, and compatible Poly Trio phones

Model	Software
CCX	8.1.0.12743
Edge E	8.1.0.12774
Trio 8300	8.1.0.12732
Trio C60	8.1.0.12748

NOTE: The Trio 8800 and 8500 will not receive software later than 7.2.x!

What’s New

Add Mobile Phone Contacts
Customizable Ring Delays
Device Prioritized Contact Directory Management
Edge E Series Help and Support Videos
Remove the Applications Button
Zoom Phone Appliance Base Profile for CCX 505
Dialpad Base Profile for CCX 500 and CCX 505
Bluetooth Improvements
Enhancements to Text-to-Speech
Poly Lens Connection Reliability
USB Optimized Base Profile Deprecated for CCX 600 and CCX 700
Security Improvements for the System Web Interface

Add Mobile Phone Contacts

Pair your mobile phone with your Bluetooth-enabled Edge E Series desk phone to access, download, view, and search your contacts. Applies to:

Edge E220
Edge E320
Edge E350
Edge E450
Edge E550

These contacts will be read-only, but Edge E can:

Search the directory
Shortcut to the favorites
Dial the numbers
View some contact details (Name, numbers, emails)
Save a contact locally to be used as a speed dial.

The Mobile Contacts Directory is always visible.There is no configuration to enable this feature

If a mobile device is not connected, Edge E will direct you to the Bluetooth settings

Not all mobile phones automatically prompt their user to allow contact permissions

Sync time is variable and depends on the size of your contact book and the phone model.

Real-time search using the dial pad.The Search bar is shown at the top of the screen.

Edge E can connect to only 1 device at a time.Bluetooth headset users: mobile phone contacts and calls will not be available

Mobile Phone Contact Book - Privacy

When the sync occurs, your contacts are saved to the Edge E phone. Users must agree to contact access and storage.

These contacts will remain stored on the Edge E when the mobile phone loses connection but they will not be accessible from the directory.

Edge E's copy of the mobile contacts will be deleted when:

The mobile phone is unpaired
30 days elapse without connection to the mobile phone
```
bluetooth.device.phoneBookExpiry="720"
```
Manual delete using Menu > Settings > Basic > Clear Call History/Directory

bluetooth.device.maxPaired="0"

and the mobile phone leaves range

Customizable Ring Delays

Set a delay before your phone rings whenever a call arrives. This feature staggers notifications on a shared line used as a backup for taking calls. The phone delays visual and audible notifications for the call until the delay timer elapses.

Ring Delay means:

After the phone has received a call, do not use LEDs, icons, or tones, until…the delay timer has elapsed

Use the following parameter to configure this setting:

reg.x.ringdelay="<time in seconds>"

Applies to:

CCX Series
Edge E Series
Trio 8300, Trio C60

Device Prioritized Contact Directory Management

Poly Voice Software has historically prioritized the contact directory file stored and retrieved from the server when creating the contact directory that displays on the phone. In this release, the phone now manages contacts locally without uploading them for storage, while the server still pushes contact information to the phone.

The new Device Prioritized mode enables the local user changes to override the contact data the phone receives from the server. The phone stores local contact directory on the phone and doesn’t upload it to the server.

Merges/duplicate recognition is based on the contact number
Editing a contact from the cloud directory saves it as a duplicate device copy
Deleting a cloud managed contact will see it return on next update/reboot
Local contacts are not uploaded. There is no export available.

Deleting a cloud managed contact that exists in the MAC-directory.xml or the 000000000000-directory.xml will still return on next update/reboot.

Use the following parameter to configure this setting:

dir.local.mode="devicePrioritized"

You can still clear the directory for privacy needs or reset a phone via remote management by sending any value in a config file.

Use the following parameter to configure this setting:

dir.local.devicePrioritized.deleteDirectory="<any value>"

This new contact management method means there is personal data on the phone that is no longer controllable remotely.

Managing a device often requires purging sensitive data and there are several ways to delete the local device contacts.

Factory Reset
Menu > Settings > Basic > Clear Calls/Directory
Return to the default
```
dir.local.mode="serverPrioritized"
```
*Change* the value of
```
dir.local.devicePrioritized.deleteDirectory 
```
to any new value (we recommend using a timestamp)

Applies to:

CCX Series
Edge E Series
Trio 8300
Trio C60

Edge E Series Help and Support Videos

The support videos available via QR code from Edge E phones in Menu > Help & Support > Help are now model specific.

An updated how-to series of videos is available from Poly

Each Edge E model now uses a model-specific URL

Partners may choose to use their own web resources for this QR code using:

ui.menu.helpAndSupport.contact.help.QrCode_URL
ui.menu.helpAndSupport.contact.help.QrCode_Title
ui.menu.helpAndSupport.contact.help.QrCode_Description

Applies to:

Edge E Series

Remove the Applications Button

You can now remove the Applications button from the main menu on CCX Series and Trio C60 phones.
Use the following parameter to configure this setting:

homeScreen.application.enable="0"

Applies to:

CCX Series
Trio C60

CCX/C60 Line View Management Improvement

A small UI improvement to facilitate more intuitive navigation.

When pressing the Home button, or when a call interrupts your on screen navigation, the phone is now state aware and will use appropriate wording on notifications and banners to help guide your actions

Zoom Phone Appliance Base Profile for CCX 505

CCX 505 now offers the Zoom Phone Appliance (ZPA) base profile and is certified for use with Zoom communications.

Applies to:

CCX 505

Dialpad Base Profile for CCX 500 and CCX 505

The Dialpad base profile provides the full Dialpad experience and runs the Dialpad application for cloud communications.

For more information, see the Dialpad corporate website.
Applies to:

CCX 500
CCX 505

Bluetooth Improvements

This release includes several improvements to Bluetooth on Edge E Series phones.
The Bluetooth connection is now faster

Prior Software
Associated Configuration:

bluetooth.discoverableTimeout
bluetooth.device.discoverable

Users don’t need to manually select Connect after pairing.

Pairing a new device when a device is already connected disconnects the previous device (but leaves it paired) and connects the new device.

Bluetooth discoverability of Edge E Series phones is now only available in the Bluetooth settings menu.

Applies to:

Edge E220
Edge E320
Edge E350
Edge E450
Edge E550

Enhancements to Text-to-Speech

You can now enable Text-to-Speech (TTS) output for incoming caller ID information and the phone’s physical keys.
Applies to:

Edge E Series

Poly Lens Connection Reliability

This release contains a fix to ensure a more stable connection between your system and Poly Lens.
Applies to:

CCX Series
Edge E Series
Trio C60

USB Optimized Base Profile Deprecated for CCX 600 and CCX 700

The USB Optimized base profile for CCX 600 and CCX 700 is deprecated starting in this release. This base profile remains supported on Trio C60 and other CCX models (CCX 350, CCX 400, CCX 500, and CCX 505).
CCX 600 and CCX 700 phones configured for the USB Optimized base profile remain in USB-optimized mode, but it is no longer supported and may be removed completely in later software releases.
Applies to:

CCX 600
CCX 700

Security Improvements on the System Web Interface

The system web interface has improved protection against injection attacks or permission level bypasses. Tools like Ping and Traceroute are now moved from user access to administrator access.
System web interface sessions now clear if the phone detects its network link has cycled.
Applies to:

CCX Series
Edge E Series
Trio 8300
Trio C60

Zoom Rooms Controller

Poly Trio C60 phones optimized for Zoom Rooms act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones.
This software release contains the Zoom Rooms Controller version 5.12 (1540) as embedded software. For more information on this Zoom release, see the Zoom Help Center.
For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide at Poly Solutions for Zoom Environments.

Microsoft Teams

The Microsoft Teams application is included in each PVOS release for use on CCX 400, CCX 500, CCX 505, CCX 600, and Trio C60 phones. The Teams version included may be updated independently of the PVOS version using the Teams Admin Center. For more information on this Teams version, see What’s new in Microsoft Teams.
IMPORTANT: PVOS includes the Microsoft Teams base profile in every release; however, Microsoft support of a release depends on the PVOS version delivered by Microsoft through the Teams Admin Center.

Microsoft Component	Version
Microsoft Teams	1449/1.0.94.2022110803
Microsoft Admin Agent	1.0.0. 202209060820.product (v382)
Microsoft Intune Company Portal	5.0.5484.0

Release History

Release	Release Date	Features
8.1.0	Feb-23	Maintenance release for Poly Voice Software. Includes the following features: Add Mobile Phone Contacts Customizable Ring Delays Device Prioritized Contact Directory Management Edge E Series Help and Support Videos Remove the Applications Button Zoom Phone Appliance Base Profile for CCX 505 Dialpad Base Profile for CCX 500 and CCX 505 Bluetooth Improvements Enhancements to Text-to-Speech Poly Lens Connection Reliability USB Optimized Base Profile Deprecated for CCX 600 and CCX 700 Security Improvements for the System Web Interface
8.0.2	Nov-22
8.0.1	Oct-22
8.0.0	Sep-22
7.3.2	Aug-22
7.3.1	Jul-22	Microsoft Teams version rollback to 2022 update 1C
7.2.1 Rev C	Mar-22	• Intune Fix • VLAN Fix • Support for Microsoft Teams version 1449/1.0.94.2022022305
7.2.1 Rev B	Feb-22	• Support for Microsoft Teams version 1449/1.0.94.2022020202
7.2.1	Feb-22	Maintenance release for Poly Trio & CCX business media phones, Microsoft Teams App 1449/1.0.94.2022011305
7.1.4	Dec-21	Maintenance release for Poly CCX business media phones
• Support for Microsoft Teams version 1449/1.0.94.2021112302
7.1.3	Nov-21	Maintenance release for Poly Trio & CCX systems
7.0.3C	Jul-21	Maintenance release for Poly Trio & CCX systems
7.0.3B	Jun-21	Maintenance release for Poly Trio & CCX systems
7.0.2	Apr-21	Maintenance release for Poly Trio & CCX systems

Edge E, CCX, Trio C60 & Trio 8300 combined:

Older 8.0.2 Release >here<
Older 8.0.1 Release >here<
Older 8.0.0 Release >here<
Older 7.3.2 Release >here<
Older 7.3.1 Release >here<

CCX & Trio combined

Older 7.2.3 Release >here<
Older 7.2.2 Rev B Release >here<
Older 7.2.1 Rev B Release >here<
Older 7.2.1 Release >here<
Older 7.1.4 Release >here<
Older 7.1.1 Release >here<
Older 7.1.0 Release >here<
Older 7.0.3 Release >here<
Older 7.0.2 Release >here<
Older 7.0.1 Release >here<
Older 7.0.0 Relesae >here<

CCX:

Older 6.2.23.0202 Release >here<
Older 6.2.22.0185 Release >here<
Older 6.2.21.1198 Release >here<

Trio:

Older 5.9.5 Rev AB => here <=
Older 5.9.5 Rev AA => here <=
Older 5.9.4 Rev AB => here <=
Older 5.9.4 Rev AA => here <=
Older 5.9.3 Rev AB => here <=
Older 5.9.3 Rev AA => here <=
Older 5.9.2 Rev AB => here <=
Older 5.9.2 Rev AA => here <=
Older 5.9.1 Rev AC => here <=
Older 5.9.1.10906 Rev AB => here <=
Older 5.9.1.10419 Rev AA => here <=
Older 5.9.0.11421 Rev AD => here <=
Older 5.9.0.10869 Rev AA => here <=

[Software] CCX, Edge E & Trio PVOS 8.1.0

SteffenBaierUK — Mon, 06 Feb 2023 12:35:43 GMT

Hello all,

we just released PVOS Poly Voice Software 8.1.0 for compatible Poly CCX, Edge E, and compatible Poly Trio phones

Model	Software
CCX	8.1.0.12743
Edge E	8.1.0.12774
Trio 8300	8.1.0.12732
Trio C60	8.1.0.12748

NOTE: The Trio 8800 and 8500 will not receive software later than 7.2.x!

What’s New

Add Mobile Phone Contacts
Customizable Ring Delays
Device Prioritized Contact Directory Management
Edge E Series Help and Support Videos
Remove the Applications Button
Zoom Phone Appliance Base Profile for CCX 505
Dialpad Base Profile for CCX 500 and CCX 505
Bluetooth Improvements
Enhancements to Text-to-Speech
Poly Lens Connection Reliability
USB Optimized Base Profile Deprecated for CCX 600 and CCX 700
Security Improvements for the System Web Interface

Add Mobile Phone Contacts

Pair your mobile phone with your Bluetooth-enabled Edge E Series desk phone to access, download, view, and search your contacts. Applies to:

Edge E220
Edge E320
Edge E350
Edge E450
Edge E550

These contacts will be read-only, but Edge E can:

Search the directory
Shortcut to the favorites
Dial the numbers
View some contact details (Name, numbers, emails)
Save a contact locally to be used as a speed dial.

The Mobile Contacts Directory is always visible.There is no configuration to enable this feature

If a mobile device is not connected, Edge E will direct you to the Bluetooth settings

Not all mobile phones automatically prompt their user to allow contact permissions

Sync time is variable and depends on the size of your contact book and the phone model.

Real-time search using the dial pad.The Search bar is shown at the top of the screen.

Edge E can connect to only 1 device at a time.Bluetooth headset users: mobile phone contacts and calls will not be available

Mobile Phone Contact Book - Privacy

When the sync occurs, your contacts are saved to the Edge E phone. Users must agree to contact access and storage.

These contacts will remain stored on the Edge E when the mobile phone loses connection but they will not be accessible from the directory.

Edge E's copy of the mobile contacts will be deleted when:

The mobile phone is unpaired
30 days elapse without connection to the mobile phonebluetooth.device.phoneBookExpiry="720"
Manual delete using Menu > Settings > Basic > Clear Call History/Directory

bluetooth.device.maxPaired="0"

and the mobile phone leaves range

Customizable Ring Delays

Ring Delay means:

After the phone has received a call, do not use LEDs, icons, or tones, until…the delay timer has elapsed

Use the following parameter to configure this setting:

reg.x.ringdelay="<time in seconds>"

Applies to:

CCX Series
Edge E Series
Trio 8300, Trio C60

Device Prioritized Contact Directory Management

Merges/duplicate recognition is based on the contact number
Editing a contact from the cloud directory saves it as a duplicate device copy
Deleting a cloud managed contact will see it return on next update/reboot
Local contacts are not uploaded. There is no export available.

Deleting a cloud managed contact that exists in the MAC-directory.xml or the 000000000000-directory.xml will still return on next update/reboot.

Use the following parameter to configure this setting:

dir.local.mode="devicePrioritized"

You can still clear the directory for privacy needs or reset a phone via remote management by sending any value in a config file.

Use the following parameter to configure this setting:

dir.local.devicePrioritized.deleteDirectory="<any value>"

This new contact management method means there is personal data on the phone that is no longer controllable remotely.

Managing a device often requires purging sensitive data and there are several ways to delete the local device contacts.

Factory Reset
Menu > Settings > Basic > Clear Calls/Directory
Return to the default dir.local.mode="serverPrioritized"
*Change* the value ofdir.local.devicePrioritized.deleteDirectory to any new value (we recommend using a timestamp)

Applies to:

CCX Series
Edge E Series
Trio 8300
Trio C60

Edge E Series Help and Support Videos

The support videos available via QR code from Edge E phones in Menu > Help & Support > Help are now model specific.

An updated how-to series of videos is available from Poly

Each Edge E model now uses a model-specific URL

Partners may choose to use their own web resources for this QR code using:

ui.menu.helpAndSupport.contact.help.QrCode_URL ui.menu.helpAndSupport.contact.help.QrCode_Title ui.menu.helpAndSupport.contact.help.QrCode_Description

Applies to:

Edge E Series

Remove the Applications Button

You can now remove the Applications button from the main menu on CCX Series and Trio C60 phones.
Use the following parameter to configure this setting:

homeScreen.application.enable="0"

Applies to:

CCX Series
Trio C60

CCX/C60 Line View Management Improvement

A small UI improvement to facilitate more intuitive navigation.

Zoom Phone Appliance Base Profile for CCX 505

CCX 505 now offers the Zoom Phone Appliance (ZPA) base profile and is certified for use with Zoom communications.

Applies to:

CCX 505

Dialpad Base Profile for CCX 500 and CCX 505

The Dialpad base profile provides the full Dialpad experience and runs the Dialpad application for cloud communications.

For more information, see the Dialpad corporate website.
Applies to:

CCX 500
CCX 505

Bluetooth Improvements

This release includes several improvements to Bluetooth on Edge E Series phones.
The Bluetooth connection is now faster

Prior Software
Associated Configuration:

bluetooth.discoverableTimeout bluetooth.device.discoverable

Users don’t need to manually select Connect after pairing.

Pairing a new device when a device is already connected disconnects the previous device (but leaves it paired) and connects the new device.

Bluetooth discoverability of Edge E Series phones is now only available in the Bluetooth settings menu.

Applies to:

Edge E220
Edge E320
Edge E350
Edge E450
Edge E550

Enhancements to Text-to-Speech

You can now enable Text-to-Speech (TTS) output for incoming caller ID information and the phone’s physical keys.
Applies to:

Edge E Series

Poly Lens Connection Reliability

This release contains a fix to ensure a more stable connection between your system and Poly Lens.
Applies to:

CCX Series
Edge E Series
Trio C60

USB Optimized Base Profile Deprecated for CCX 600 and CCX 700

CCX 600
CCX 700

Security Improvements on the System Web Interface

CCX Series
Edge E Series
Trio 8300
Trio C60

Zoom Rooms Controller

Microsoft Teams

Microsoft Component	Version
Microsoft Teams	1449/1.0.94.2022110803
Microsoft Admin Agent	1.0.0. 202209060820.product (v382)
Microsoft Intune Company Portal	5.0.5484.0

Release History

Release	Release Date	Features
8.1.0	Feb-23	Maintenance release for Poly Voice Software. Includes the following features: Add Mobile Phone Contacts Customizable Ring Delays Device Prioritized Contact Directory Management Edge E Series Help and Support Videos Remove the Applications Button Zoom Phone Appliance Base Profile for CCX 505 Dialpad Base Profile for CCX 500 and CCX 505 Bluetooth Improvements Enhancements to Text-to-Speech Poly Lens Connection Reliability USB Optimized Base Profile Deprecated for CCX 600 and CCX 700 Security Improvements for the System Web Interface
8.0.2	Nov-22
8.0.1	Oct-22
8.0.0	Sep-22
7.3.2	Aug-22
7.3.1	Jul-22	Microsoft Teams version rollback to 2022 update 1C
7.2.1 Rev C	Mar-22	• Intune Fix • VLAN Fix • Support for Microsoft Teams version 1449/1.0.94.2022022305
7.2.1 Rev B	Feb-22	• Support for Microsoft Teams version 1449/1.0.94.2022020202
7.2.1	Feb-22	Maintenance release for Poly Trio & CCX business media phones, Microsoft Teams App 1449/1.0.94.2022011305
7.1.4	Dec-21	Maintenance release for Poly CCX business media phones
• Support for Microsoft Teams version 1449/1.0.94.2021112302
7.1.3	Nov-21	Maintenance release for Poly Trio & CCX systems
7.0.3C	Jul-21	Maintenance release for Poly Trio & CCX systems
7.0.3B	Jun-21	Maintenance release for Poly Trio & CCX systems
7.0.2	Apr-21	Maintenance release for Poly Trio & CCX systems

Edge E, CCX, Trio C60 & Trio 8300 combined:

Older 8.0.2 Release >here<
Older 8.0.1 Release >here<
Older 8.0.0 Release >here<
Older 7.3.2 Release >here<
Older 7.3.1 Release >here<

CCX & Trio combined

Older 7.2.3 Release >here<
Older 7.2.2 Rev B Release >here<
Older 7.2.1 Rev B Release >here<
Older 7.2.1 Release >here<
Older 7.1.4 Release >here<
Older 7.1.1 Release >here<
Older 7.1.0 Release >here<
Older 7.0.3 Release >here<
Older 7.0.2 Release >here<
Older 7.0.1 Release >here<
Older 7.0.0 Relesae >here<

CCX:

Older 6.2.23.0202 Release >here<
Older 6.2.22.0185 Release >here<
Older 6.2.21.1198 Release >here<

Trio:

Older 5.9.5 Rev AB => here <=
Older 5.9.5 Rev AA => here <=
Older 5.9.4 Rev AB => here <=
Older 5.9.4 Rev AA => here <=
Older 5.9.3 Rev AB => here <=
Older 5.9.3 Rev AA => here <=
Older 5.9.2 Rev AB => here <=
Older 5.9.2 Rev AA => here <=
Older 5.9.1 Rev AC => here <=
Older 5.9.1.10906 Rev AB => here <=
Older 5.9.1.10419 Rev AA => here <=
Older 5.9.0.11421 Rev AD => here <=
Older 5.9.0.10869 Rev AA => here <=

Voyager Focus 2 office base power supply

CharlesB — Sun, 05 Feb 2023 02:46:27 GMT

I have a Voyager Focus 2 Office base and somehow misplaced the power supply. What power supply do I need, where can I buy it or is there a generic one that will work? I can't seem to find the specs for the power supply anywhere.

I will most likely not be using this (at least not initially) with a desk phone - just for connectivity with teams.

Thanks

Polycom 321

mrP555 — Sat, 04 Feb 2023 12:59:36 GMT

Hello

Please help me to fix phone

i need update phone beacuse i have error aplication not found i trying everthing from google

sidetone for Encore PRO 725 USB

alama — Fri, 03 Feb 2023 19:05:46 GMT

I got this headset as a replacement for my old plantronics headset. I was told at the purchase point that I would be able to adjust sidetone through the Plantronics Hub.

When I select ringtone/volume, I don't have any sidetone options. This headset is useless to me without a sidetone.

Please advise. Also, very upset with respect to how difficult it is to get any help with this.

alicsto 5300

dan9212 — Thu, 02 Feb 2023 18:39:22 GMT

Hello,
Could you help me with a question?
I have acquired 2 Calisto 5300 I want to know if I can connect them together, to be able to get the sound through both devices at the same time when I am in a meeting.

Thank you.

Charge a battery while using the headset.

dbunch304 — Thu, 02 Feb 2023 13:25:08 GMT

I have a Savi W740.

It does not have the base where you can charge the battery on the side.

Is it possible to charge an extra battery while using the headset.

If I have an extra headset, is it possible to place it on the cradle while using another.

thanks