{"id":708,"date":"2013-05-24T12:56:54","date_gmt":"2013-05-24T12:56:54","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=708"},"modified":"2013-05-24T12:56:54","modified_gmt":"2013-05-24T12:56:54","slug":"seven-must-have-features-for-your-small-business-voip-system","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/seven-must-have-features-for-your-small-business-voip-system\/","title":{"rendered":"Seven must-have features for your small business VoIP system"},"content":{"rendered":"
Scalability is another advantage of VoIP systems. You can easily add, move or change phone numbers to accommodate your team as it grows. Also your voice and data networks can converge into a single network, which makes overall management simple.<\/p>\n Besides its price, scalability and management advantages, VoIP systems offer a host of standard and optional features that can boost customer service as well as employee productivity and collaboration. Here are several must haves I recommend you include as you transition your phone system to VoIP, whether you choose to go with a Virtual PBX (also called hosted PBX) or on premise IP PBX<\/a><\/p>\n Auto attendant:<\/strong> An automated attendant can cut down the cost of having a full time receptionist. The auto attendant feature of your VoIP system not only greets callers, it can screen calls and through the use of voice prompts route them to the appropriate member of your team. The seamless transition of a call to sales, customer service or billing can help to increase customer satisfaction.<\/p>\n<\/a>Many small business owners are making the switch to VoIP \u2013 Voice over Internet Protocol \u2013 for their business phone systems.\u00a0 Cost is a big factor. Figures on monthly telecomm savings vary but can be anywhere from 20 to 40 percent depending on your service provider. Typically plans include unlimited local and long distance calling for a flat monthly fee with very low rates per country, if at all. Some plans also include free international calls.<\/p>\n