{"id":5453,"date":"2021-09-27T08:59:56","date_gmt":"2021-09-27T15:59:56","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=5453"},"modified":"2021-09-27T08:59:56","modified_gmt":"2021-09-27T15:59:56","slug":"empowering-hybrid-call-centers-with-chrome-os","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/empowering-hybrid-call-centers-with-chrome-os\/","title":{"rendered":"Empowering Hybrid Call Centers with Chrome OS"},"content":{"rendered":"<p>What is the future of the call center? I know where we can find the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.google.com\/search?q=What+is+the+future+of+the+call+centre%3F&amp;rlz=1C1GCEJ_enGB889GB889&amp;oq=What+is+the+future+of+the+call+centre%3F&amp;aqs=chrome..69i57j33i22i29i30l9.232299j1j15&amp;sourceid=chrome&amp;ie=UTF-8\">answer<\/a><\/span>\u2026<\/p>\n<p><img class=\" wp-image-5459 aligncenter\" src=\"http:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1-300x200.png\" alt=\"\" width=\"761\" height=\"508\" srcset=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1-200x133.png 200w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1-300x200.png 300w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1-400x266.png 400w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1-600x400.png 600w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2021\/09\/Picture1.png 755w\" sizes=\"(max-width: 761px) 100vw, 761px\" \/><\/p>\n<p>The answer is cloudy. No meatballs though.<\/p>\n<p>Covid didn\u2019t cause a change in the future direction of call centers, it accelerated that change. Companies have been on the path of <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blogs.poly.com\/contact-centre-in-2020\">automation<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blogs.poly.com\/the-hottest-place-for-your-contact-center\">remote working<\/a><\/span>, and <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blogs.poly.com\/plantronics-manager-pro-casebook-three-use-cases-new-cloud-based-headset-management-software\">cloud<\/a><\/span> for many years now \u2013 Covid did sharpen the focus on business continuity though!<\/p>\n<p>At Poly we\u2019re proud of our ability to <span style=\"text-decoration: underline;\"><a href=\"https:\/\/blogs.poly.com\/contact-centers-2020-and-beyond\">predict<\/a><\/span>, align to the latest industry <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/gb\/en\/solutions\/workspace\/customer-service\">trends<\/a><\/span>, and create superbly designed <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/gb\/en\/products\/headsets\/call-center\">products<\/a><\/span> to exceed customer expectations. And we\u2019re proud to join Chrome OS as they announce fully integrated solutions for call centers.<\/p>\n<p>Chrome OS provides the best platform for a call center.\u00a0 Enabling organizations to:<\/p>\n<ul>\n<li>Protect business and customer information<\/li>\n<li>Increase agent productivity<\/li>\n<li>Deploy and manage easily<\/li>\n<\/ul>\n<p>Poly provides the best solutions for the employee, enabling organizations to:<\/p>\n<ul>\n<li>Make a real connection<\/li>\n<li>Move to the cloud<\/li>\n<li>Empower employees<\/li>\n<\/ul>\n<p>We are working with Chrome OS and our existing partners at Five9, Ringcentral, Vonage, 8&#215;8 and Citrix to launch an entirely new way for companies to provide their critical customer experience, and jointly solve challenges for the hybrid call center:<\/p>\n<h4>Flexible Working<\/h4>\n<ul>\n<li>Employees can now work in the home or in the office, so they need light, portable devices that are easily transportable. Organizations need high security with many devices no longer being on premises.<\/li>\n<\/ul>\n<h4>Increase Productivity<\/h4>\n<ul>\n<li>There\u2019s no room for complexity; Devices and interfaces must ensure employees quickly and easily understand the information in front of them, and what a customer is saying to them.<\/li>\n<\/ul>\n<h4>Video Interactions<\/h4>\n<ul>\n<li>With employees working remotely, team meetings and training now need video front and center to keep employees connected.\u00a0 We\u2019re seeing the rise of video customer interactions \u2013 make sure your employees are ready with<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/gb\/en\/products\/video-conferencing\/studio-p\/studio-p5\"> devices<\/a><\/span> that show their best side.<\/li>\n<\/ul>\n<h4>Retain Employees<\/h4>\n<ul>\n<li>A key global challenge is how to keep your best employees.\u00a0 Start by making it easy for them, empower them to make the best decisions, and ensure <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/us\/en\/innovations\/soundguard\">their safety.<\/a><\/span><\/li>\n<\/ul>\n<p>When looking for progress, sometimes a revolution is needed, rather than evolution, and this is why we are so excited to see Chrome OS offer a fully integrated solution for call centers. Chrome OS has unique advantages that are particularly suitable for a distributed workforce including built-in security, automatic updating, easy onboarding, and a familiar interface. Combine that with easy IT deprovisioning and redistribution to new staff, and you have a winner that establishes and drives a cloud-first way of working.<\/p>\n<p>However, some things don\u2019t change in customer experience, and that\u2019s where Poly comes in. Our knowledge of delivering an enterprise experience at the edge, combined with our comprehensive portfolio, fit for purpose and fully certified as part of the Works with Chomebook program, means Poly looks forward to maintaining our thought and market\u00a0 leadership on this new innovation frontier.<\/p>\n<p>For more information on Poly\u2019s solutions for call centers visit <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/gb\/en\/products\/headsets\/call-center\">Poly.com<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is the future of the call center? I know [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":5458,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509,1724,548,508],"tags":[1494,448,238,13,378,379],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/5453"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=5453"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/5453\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media\/5458"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=5453"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=5453"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=5453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}