{"id":5347,"date":"2021-08-19T13:28:50","date_gmt":"2021-08-19T20:28:50","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=5347"},"modified":"2021-08-19T13:28:50","modified_gmt":"2021-08-19T20:28:50","slug":"customer-briefing-programs-next-normal","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/customer-briefing-programs-next-normal\/","title":{"rendered":"Resourcing Your Customer Briefing Programs for the Next Normal"},"content":{"rendered":"

The past 15 months have been a constant state of preparation. We prepared to close our doors to customers, prepared for lockdown, prepared for a completely virtual program and now we are preparing to reopen our offices to support a new era of hybrid work.<\/p>\n

Like many others in the briefing program industry, as Poly prepares to reopen our doors to in-person customer visits we are wrestling with important considerations: How do we create and implement successful hybrid staffing models for our briefing program? What program resources or staffing roles does our organization need to fill?<\/p>\n

We tackled these questions at the recent virtual conference for the Association of Briefing Program Managers (ABPM). For this event, I co-led a session with my esteemed colleague Pamela Evans, an experienced briefing program leader. Together, we hosted a discussion that focused on resourcing and staffing briefing programs amid COVID 19.<\/p>\n

What is a Hybrid Briefing Experience?<\/strong><\/h4>\n

During the presentation, Pam and I posed questions to the group that we felt each program manager should ask themselves, such as: \u201cWhat does \u2018hybrid\u2019 mean to you?\u201d Since, when it comes to briefing formats, a hybrid can mean many different things. For example:<\/p>\n