{"id":4558,"date":"2020-10-26T11:54:07","date_gmt":"2020-10-26T18:54:07","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=4558"},"modified":"2020-10-26T11:54:07","modified_gmt":"2020-10-26T18:54:07","slug":"maximize-uc-deployments-with-poly-support-services","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/maximize-uc-deployments-with-poly-support-services\/","title":{"rendered":"Maximize the Value of UC Deployments with Poly Support Services"},"content":{"rendered":"
Previously serving primarily as a business application<\/a><\/span>, video conferencing has become an intrinsic part of our lives being used for education<\/a><\/span>, remote medical<\/a><\/span> care, and keeping in touch with family and friends. Poly solutions have a reputation for providing the highest quality video and audio to make these virtual experiences feel more natural.<\/p>\n All of Poly\u2019s video and audio products come with a one-year hardware warranty (return to factory repair), 30-day replacement parts delivery, and\u00a090-day software support (bug fixes only) warranty. However, with so many reliant on video technology to keep business moving forward and life on-track, it is advisable to have a support contract<\/a><\/span> in case your support needs fall outside of Poly\u2019s standard warranty<\/a><\/span>. In some cases, it may be more affordable than you would think. For example, the annual cost of a Premier Support contract for a Poly Studio X30<\/a><\/span> video bar is about the monthly cost of buying your team a pizza!<\/p>\n Poly and our partners offer a range of support services<\/a><\/span> that are cost-effective\u00a0and flexible to meet your budget and requirements \u2013 from a simple hardware replacement to Elite coverage, our support contracts are designed to:<\/p>\n Provides the replacement of Poly endpoints that are currently in production and prior to their published end of service life dates. This service includes:<\/p>\n Available for customers who have completed the initial feature mapping and provisioning of their Poly endpoint deployment and require support for their production environment. This level of support offers:<\/p>\n For companies looking to enhance their in-house IT resources with UC experts. Premier Support<\/span><\/a> provides:<\/p>\n For mid-size and enterprise customers. Advantage Support<\/a><\/span> delivers:<\/p>\n For large, multinational enterprises with mission-critical UC business requirements. In addition to the features of the Advantage Service, Elite<\/a><\/span> provides:<\/p>\n Here\u2019s an infographic<\/a><\/span> for all you visual learners out there.<\/strong><\/p>\n Global organizations with video collaboration needs will appreciate the scope and flexibility of supplementing Premier or Advantage with the following optional support modules:<\/p>\n Business Critical Support<\/strong><\/a><\/span> (BCS)<\/strong>: Direct live access to proactive business and technical support from Poly subject matter experts who know and understand your collaboration environment.\u00a0<\/strong><\/p>\n Business Relationship Manager<\/span><\/strong><\/a> (BRM)<\/strong>: Optimize ROI with access to one of our non-technical experts responsible for ensuring all aspects of your Poly service are delivered to your satisfaction.<\/p>\n Remote Technical Support Engineer<\/span><\/strong><\/a> (RTSE):<\/strong> A primary technical point of contact who ensures a high level of support and response times for customers seeking a closer technical relationship with Poly.<\/p>\n Technical Account Manager<\/span><\/strong><\/a> (TAM):<\/strong> A dedicated, high touch contact with personal responsibility for your environment and acting as your voice and advocate within Poly.<\/p>\n By investing in a service support contract up front, you can eliminate the risk of incurring any unforeseen costs down the line \u2013 so you can stick to your yearly budget and rest assured knowing that Poly is here to support you.<\/p>\n To learn more about Poly\u2019s support options, visit www.poly.com\/services<\/a><\/span> or contact<\/a><\/span> your Poly Partner or Account Manager today.<\/p>\nEXTRA ASSURANCE<\/strong><\/h3>\n
SUPPORT THAT IS RIGHT FOR YOU<\/strong><\/h4>\n
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HARDWARE REPLACEMENT<\/strong><\/h4>\n
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TECHNICAL TELEPHONE SUPPORT<\/strong><\/h4>\n
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PREMIER<\/strong><\/h3>\n
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ADVANTAGE<\/strong><\/h3>\n
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ELITE<\/strong><\/h3>\n
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ADDITIONAL SUPPORT MODULES<\/strong><\/h4>\n
BOTTOM LINE<\/strong><\/h3>\n