{"id":4291,"date":"2020-07-15T12:53:26","date_gmt":"2020-07-15T19:53:26","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=4291"},"modified":"2020-07-15T12:53:26","modified_gmt":"2020-07-15T19:53:26","slug":"3-ingredients-exceed-customer-expectations","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/3-ingredients-exceed-customer-expectations\/","title":{"rendered":"3 Ingredients to Deliver Customer Experiences that Exceed Expectations"},"content":{"rendered":"<p>Poly and Genesys have a long history of partnership and looking forward, we share a similar vision of where the <a href=\"https:\/\/www.poly.com\/us\/en\/solutions\/workspace\/customer-service\" target=\"_blank\" rel=\"noopener noreferrer\">contact centre<\/a> is headed \u2013 a future where the call centre is transformed from being reactive and restrictive, into the centre of the organisation\u2019s experience delivery. COVID-19 has changed where we work, how we work, and how we interact with customers \u2013 crucially though, it hasn\u2019t changed the need to deliver a high-quality experience.<\/p>\n<p>Without a doubt, these are uncertain times, and this year\u2019s <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.genesys.com\/en-sg\/events\/g-summit-anz\" target=\"_blank\" rel=\"noopener noreferrer\">Virtual G-Summit ANZ<\/a><\/span> is the place to clear the path ahead. During this event, you will network with peers, ask questions, see demos and attend breakouts to gain insights about how you can empower your employees and create better customer experiences.<\/p>\n<p>Join Richard Kenny, Senior Product Marketing Manager (Contact Centre) for his session,<strong> Business as Unusual \u2013 A New Role for the Contact Centre<\/strong> on Wednesday, July 22 at 11:30 a.m. (AEST).<\/p>\n<h3><strong>Connect. Engage. Resolve.<\/strong><\/h3>\n<p>During this session you will take a deep dive into the three main ingredients that are essential to delivering customer experiences that exceed expectations. They are:<\/p>\n<h4><strong>ONE: Connect \u2013 Maximise Your Cloud Deployment<\/strong><\/h4>\n<p>COVID-19 fast-tracked cloud deployments to keep everyone connected. Now that everyone\u2019s online, budgets are under pressure \u2013 how can you get the most from your cloud deployment?<\/p>\n<h4><strong>TWO: Engage \u2013 Make a Real Connection with Customers<\/strong><\/h4>\n<p>Customer experience and customer service are in the spotlight \u2013 what are customers looking for and what channels should you be focusing on to engage with them?<\/p>\n<h4><strong>THREE: Resolve \u2013 Empower Employees<\/strong><\/h4>\n<p>With employees unable or unwilling to come into the office, what solutions do we employ to keep teams connected both professionally and socially? Furthermore, how will we ensure they stay with us now that it has been proven that they can work from anywhere?<\/p>\n<p>Poly will be online throughout the entire event to answer any questions. Register <span style=\"text-decoration: underline;\"><a href=\"https:\/\/gsummitanz.vfairs.com\/en\/registration\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/span> to confirm your place and find out more about Poly and Genesys solutions <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.poly.com\/us\/en\/solutions\/platform\/genesys\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a><\/span>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Poly and Genesys have a long history of partnership and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4294,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509,548],"tags":[198,200,201,130,131,202,203,204,205,117,122,206,207,208],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/4291"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=4291"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/4291\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media\/4294"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=4291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=4291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=4291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}