{"id":4048,"date":"2020-03-30T13:47:16","date_gmt":"2020-03-30T20:47:16","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=4048"},"modified":"2020-03-30T13:47:16","modified_gmt":"2020-03-30T20:47:16","slug":"poly-microsoft-teams-headset-voyager-4245","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/poly-microsoft-teams-headset-voyager-4245\/","title":{"rendered":"Poly Extends its Microsoft Teams Headset Offering \u2014 Introducing the Voyager 4245"},"content":{"rendered":"
Introducing the Voyager 4245 Office, Poly\u2019s first Microsoft Teams headset suitable for the contact center. Historically, the Teams certification has been a badge of honor baked into our office worker<\/a><\/span> portfolio, while, our contact center<\/a><\/span> solutions simply did not require these specific collaboration capabilities. Which begs the question, \u201cwhat\u2019s changed?\u201d<\/p>\n Well, quite a bit actually. More and more, organizations are rolling out collaboration tools for all departments \u2014 including their contact centers or groups of intensive phone users. These tools enable customer service representatives to quickly access knowledge across the organization and rapidly resolve complex customer issues.<\/p>\n A recent survey conducted by Frost and Sullivan of global IT decision makers found that 64% percent of the organizations are already using Teams today and an additional 32% are planning to deploy it over the next two years. This makes the Teams certified Voyager 4245 Office the ideal solution for collaborative workplaces with intensive phone users in a variety of roles.<\/p>\n The need for a Teams certified device in this space reflects the direction in which industry leading organizations, with contact centers or intensive phone users, are moving \u2014 thereby, allowing for once siloed technologies to be brought together in one dynamic device. For a product to be Teams certified, it needs to meet Microsoft\u2019s audio requirements to ensure users get the best audio experience, and it also must include a button to instantly invoke Microsoft Teams for streamlined communications.<\/p>\n The Voyager 4245 is the lightest Bluetooth headset of its kind \u2014 allowing you to move freely about the office and beyond. If you have reservations about equipping your representatives with a wireless headset for fear of them losing connection with a customer due to range or battery life \u2014 don\u2019t worry, we thought of that! The Voyager 4245 has continuous battery life for unlimited talk time*, which means, if battery runs low, it can be swapped out mid-call\u2014 so conversations go uninterrupted. And, as far as ranges goes, users can roam up to 328 ft \/100 m from their device which allows workers to get up walk over to a colleague that can help to resolve an issue or query.<\/p>\n In true Poly fashion, the Voyager 4245 comes with our signature high-quality wideband audio and features a noise-cancelling microphone to block out any distracting noise. Additionally, the microphone\u2019s long boom can be positioned in exactly the right spot for each speaker \u2014 so your voice can be heard crystal clear.<\/p>\n And, last but not least, with three wearing options on a single device, everyone is happy\u2026 especially IT, as users feel valued with a headset that gives them a choice in wearing style preference.<\/p>\nWhat does a Microsoft Teams Certification mean?<\/strong><\/h4>\n
Lightweight. Comfortable. Always on.<\/strong><\/h4>\n