{"id":3198,"date":"2018-06-06T10:39:22","date_gmt":"2018-06-06T17:39:22","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=3198"},"modified":"2018-06-06T10:39:22","modified_gmt":"2018-06-06T17:39:22","slug":"nectar-uc-diagnostics-works-plantronics-manager-pro","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/nectar-uc-diagnostics-works-plantronics-manager-pro\/","title":{"rendered":"Nectar UC Diagnostics Works with Plantronics Manager Pro SaaS Offering to Improve UC Experience"},"content":{"rendered":"<p>Today, I\u2019m happy to let you know that Plantronics and Nectar are introducing the industry\u2019s first ear-to-ear (e2e) unified communications (UC) diagnostics solution, extending call visibility past the desktop. <a href=\"http:\/\/www.nectarcorp.com\/e2e-ucd\">Nectar UC Diagnostics<\/a> troubleshoots network issues contributing to poor UC experiences and along with the actionable insights from Plantronics Manager Pro software-as-a-service (SaaS), can be used to improve your customers\u2019 UC experience.<\/p>\n<p>Nectar and Plantronics are bringing two stellar communications solutions together to provide diagnostics showing call-specific health statistics for wireless headsets. Until now, the last three feet of the UC network has been out of reach to the enterprise IT team. This new solution goes beyond traditional UC diagnostic solutions that end at the desktop and now gives IT the ability to see network health all the way to the end user\u2019s Bluetooth headset.<\/p>\n<p>Using this solution, enterprises and UC service providers can diagnose issues faster than in the past and they can track and make decisions from these actionable insights over time. This means call quality issues\u2014no matter what is causing them\u2014won\u2019t ever get in the way of the ability to deliver superior customer service and user experience before an issue is ever detected.<\/p>\n<p>Many factors can impact the quality of a UC session. The \u201cdata-your-way\u201d philosophy built into the Plantronics Manager Pro offering extends Nectar\u2019s capability with e2e diagnostics for Plantronics touchpoints providing this entirely new level of visibility into the last few feet of connectivity.<\/p>\n<p>Last September, <a href=\"https:\/\/www.nectarcorp.com\/nectar-and-plantronics-partner-to-develop-ear-to-ear-uc-diagnostics\/\">Nectar announced their agreement<\/a> to develop this e2e diagnostics solution with us. Now, link quality is collected for the Plantronics Voyager UC family of headsets (excluding Voyager Legend, Voyager Edge and Voyager 104). And, it\u2019s officially available for purchase through authorized Nectar and Plantronics partners.<\/p>\n<p>Nectar\u2019s initial release of this solution will support Skype for Business on-premise deployments, with additional UC platform and cloud service support to be added over time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, I\u2019m happy to let you know that Plantronics and [&hellip;]<\/p>\n","protected":false},"author":64,"featured_media":3199,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[509,508,526],"tags":[764,1417,13,1380,875,415,338],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/3198"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/64"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=3198"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/3198\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media\/3199"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=3198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=3198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=3198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}