{"id":3164,"date":"2017-11-30T14:14:55","date_gmt":"2017-11-30T22:14:55","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=3164"},"modified":"2017-11-30T14:14:55","modified_gmt":"2017-11-30T22:14:55","slug":"3164","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/3164\/","title":{"rendered":"Plantronics releases sample code for headset integration with Amazon Connect"},"content":{"rendered":"<p><img class=\"alignnone size-full wp-image-2938\" src=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/11\/WARE_Smarter_Customer_Interactions_Redhead_screen_rgb_11MAR15-1.jpg\" alt=\"ware_smarter_customer_interactions_redhead_screen_rgb_11mar15-1\" width=\"864\" height=\"576\" srcset=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/11\/WARE_Smarter_Customer_Interactions_Redhead_screen_rgb_11MAR15-1-300x200.jpg 300w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/11\/WARE_Smarter_Customer_Interactions_Redhead_screen_rgb_11MAR15-1-768x512.jpg 768w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/11\/WARE_Smarter_Customer_Interactions_Redhead_screen_rgb_11MAR15-1-800x533.jpg 800w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/11\/WARE_Smarter_Customer_Interactions_Redhead_screen_rgb_11MAR15-1.jpg 864w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/>This week it seems that the whole world is congregating in Las Vegas at Amazon Web Services\u00a0<a href=\"https:\/\/reinvent.awsevents.com\/\" target=\"_blank\" rel=\"nofollow noopener\"><u>re:Invent 2017<\/u><\/a>. One area of special interest to Plantronics at re:Invent is Amazon\u00a0<a href=\"https:\/\/aws.amazon.com\/connect\/\" target=\"_blank\" rel=\"nofollow noopener\"><u>Connect<\/u><\/a>.<\/p>\n<p>Amazon Connect, which was released earlier this year, is a cloud-based contact center solution that is based on Amazons own internal contact center technology. Since the launch, Plantronics have been actively listening to and garnering feedback on how we can assist our customers develop the best user experience for their CSR\u2019s with this platform. Based on this feedback we are glad to announce that we are providing sample code to integrate Plantronics headsets with Amazon Connect, demonstrating the open nature of our software.<\/p>\n<div class=\"slate-resizable-image-embed slate-image-embed__resize-left\" data-imgsrc=\"https:\/\/media.licdn.com\/mpr\/mpr\/AAIAAgDGAAgAAQAAAAAAAAvkAAAAJGMyNzM5Y2RjLWJmODctNGMwZS1iZjc3LTViZmY3Yjg3MWQ3ZQ.png\"><img src=\"https:\/\/media.licdn.com\/mpr\/mpr\/AAIAAgDGAAgAAQAAAAAAAAvkAAAAJGMyNzM5Y2RjLWJmODctNGMwZS1iZjc3LTViZmY3Yjg3MWQ3ZQ.png\" data-li-src=\"https:\/\/media.licdn.com\/mpr\/mpr\/AAIAAgDGAAgAAQAAAAAAAAvkAAAAJGMyNzM5Y2RjLWJmODctNGMwZS1iZjc3LTViZmY3Yjg3MWQ3ZQ.png\" \/><\/div>\n<p>The sample code and a full list of requirements are available on\u00a0<a href=\"https:\/\/github.com\/plantronics\/pdc\/tree\/master\/Amazon%20Connect%20Sample\" target=\"_blank\" rel=\"nofollow noopener\"><u>GitHub<\/u><\/a>\u00a0allowing developers and system integrators to improve the CSR experience when using a Plantronics Headsets by providing remote call control direct from the headset.<\/p>\n<p>The sample code provided shows one way that Amazon Connect CCP (Contact Control Panel), Amazon Connect Streams API and the Plantronics Hub client-side REST API can be integrated to provide headset remote call control (RCC).<\/p>\n<p>This integration via the Plantronics Hub client-side REST API, furthermore means that customers can connect their Plantronics Hub clients to a\u00a0<a href=\"http:\/\/www.plantronics.com\/us\/services\/plantronics-manager-pro\/\" target=\"_blank\" rel=\"nofollow noopener\"><u>Plantronics Manager Pro<\/u><\/a>tenant. This would enable them to provide the end user\u2019s IT admin with bulk management and insights reporting functionality.<\/p>\n<p>The sample code also shows developers how to include more accurate agent availability status, based on the physical connection of the headset to the supported DA70\/DA80\/DA90 USB adapter.<\/p>\n<p>Have a great re:Invent 2017<\/p>\n<p>Peter<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This week it seems that the whole world is congregating [&hellip;]<\/p>\n","protected":false},"author":45,"featured_media":2938,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/3164"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=3164"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/3164\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media\/2938"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=3164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=3164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=3164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}