{"id":3050,"date":"2017-03-31T13:57:17","date_gmt":"2017-03-31T20:57:17","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=3050"},"modified":"2017-03-31T13:57:17","modified_gmt":"2017-03-31T20:57:17","slug":"challenged-support-growing-number-small-business-remote-workers","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/challenged-support-growing-number-small-business-remote-workers\/","title":{"rendered":"IT challenged to support growing number of small business remote workers"},"content":{"rendered":"

\"plantronics-infographic-193528-mar21-v5c-final-1-page-001\"<\/p>\n

No longer are employees tied to their desks nine to five (or longer). Today eight out of 10 workers say that their companies allow for flexible and mobile work, Plantronics recent \u201cMobile Collaboration Survey\u201d finds. \u00a0But while the ability to work anywhere\/anytime can boost employee productivity and efficiency \u2013 not to mention satisfaction \u2013 it poses challenges, especially for IT professionals.<\/p>\n

On behalf of Plantronics, Spiceworks<\/a> conducted a survey of 400 U.S. IT professionals\u00a0 and found that 60% say that their organizations don\u2019t fully understand the challenges of remote workers, who still need to collaborate with each other regardless of where they are. As a result, IT is dealing with more requests for support from remote workers \u2013 92% of remote workers call IT when they have technology issues – and grappling with the best ways to equip these individuals so\u00a0 they can be effective at their jobs. Among survey respondents, 44% have increased support for mobile workers in the past two years, and 53% expect this trend will continue over the next two years.<\/p>\n

The key technology issues of remote workers are:<\/p>\n