{"id":2799,"date":"2016-08-17T05:00:59","date_gmt":"2016-08-17T12:00:59","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2799"},"modified":"2016-08-17T05:00:59","modified_gmt":"2016-08-17T12:00:59","slug":"problem-solver-diplomat-expert-and-empathizer-a-csr-needs-to-be-all-these-and-more-how-can-you-help-equip-them-for-success","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/problem-solver-diplomat-expert-and-empathizer-a-csr-needs-to-be-all-these-and-more-how-can-you-help-equip-them-for-success\/","title":{"rendered":"Problem-solver, diplomat, expert, and empathizer: a CSR needs to be all these, and more. How can you help equip them for success?"},"content":{"rendered":"