{"id":2797,"date":"2016-07-13T05:00:36","date_gmt":"2016-07-13T12:00:36","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2797"},"modified":"2016-07-13T05:00:36","modified_gmt":"2016-07-13T12:00:36","slug":"every-csr-in-a-customer-service-center-uses-a-headset-and-thats-the-challenge","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/every-csr-in-a-customer-service-center-uses-a-headset-and-thats-the-challenge\/","title":{"rendered":"Every CSR in a customer service center uses a headset\u2014and that\u2019s the challenge"},"content":{"rendered":"<p><a href=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/06\/3984_CC_Lifestyle_Image_for_Avaya_12AUG15_v2.jpg\"><img class=\" size-medium wp-image-2798 alignleft\" src=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/06\/3984_CC_Lifestyle_Image_for_Avaya_12AUG15_v2-300x168.jpg\" alt=\"Encore520_call_center_woman_profile_25AUG14\" width=\"300\" height=\"168\" srcset=\"https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/06\/3984_CC_Lifestyle_Image_for_Avaya_12AUG15_v2-300x168.jpg 300w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/06\/3984_CC_Lifestyle_Image_for_Avaya_12AUG15_v2-623x349.jpg 623w, https:\/\/blogs.poly.com\/wp-content\/uploads\/2016\/06\/3984_CC_Lifestyle_Image_for_Avaya_12AUG15_v2.jpg 720w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>Each day, without even really thinking about it, every customer service representative (CSR) in your company relies on one essential tool to do their job effectively: a headset.<\/p>\n<p>A well-functioning headset enables them to hear and be heard clearly, and present the company they\u2019re representing in a professional, agreeable way.<\/p>\n<p>Of course, most CSRs don\u2019t think twice about their headset when it\u2019s performing as expected. But as soon as a setting needs to be adjusted, they notice it, right away. So does the customer who\u2019s calling in.<\/p>\n<p>And so does the IT Help Desk.<\/p>\n<p>IT is responsible for hundreds, perhaps even thousands, of headset users company-wide\u2014with no easy way to know how many or what types of headsets are being used. No easy way to update headsets with the latest firmware. And no easy way to make adjustments, except to run around from user to user to provide the service they need.<\/p>\n<p>But there is a better way to manage, monitor, and maintain headsets\u2014without the runaround.<\/p>\n<p>Plantronics Manager Pro is a cloud-based headset management tool that enables IT departments to accurately track inventory, and schedule and deploy firmware updates whenever needed. The result is effortless management of headsets for IT departments.<\/p>\n<p><strong>Find out more<br \/>\n<\/strong>See how Plantronics Manager Pro can help make headset management effortless. Learn more <a href=\"http:\/\/www.plantronics.com\/us\/cmpn\/effortless-management\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Each day, without even really thinking about it, every customer [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[483,484,200,56,485,202,486,487,488,489,490,491,1312,8,493],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/2797"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=2797"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/2797\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=2797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=2797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=2797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}