{"id":2791,"date":"2016-06-02T07:00:22","date_gmt":"2016-06-02T14:00:22","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2791"},"modified":"2016-06-02T07:00:22","modified_gmt":"2016-06-02T14:00:22","slug":"todays-csrs-are-under-pressure-to-do-a-lot-more-for-customers-is-your-it-department-equipped-to-deliver-what-they-need","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/todays-csrs-are-under-pressure-to-do-a-lot-more-for-customers-is-your-it-department-equipped-to-deliver-what-they-need\/","title":{"rendered":"Today\u2019s CSRs are under pressure to do a lot more for customers. Is your IT department equipped to deliver what they need?"},"content":{"rendered":"