{"id":2791,"date":"2016-06-02T07:00:22","date_gmt":"2016-06-02T14:00:22","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2791"},"modified":"2016-06-02T07:00:22","modified_gmt":"2016-06-02T14:00:22","slug":"todays-csrs-are-under-pressure-to-do-a-lot-more-for-customers-is-your-it-department-equipped-to-deliver-what-they-need","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/todays-csrs-are-under-pressure-to-do-a-lot-more-for-customers-is-your-it-department-equipped-to-deliver-what-they-need\/","title":{"rendered":"Today\u2019s CSRs are under pressure to do a lot more for customers. Is your IT department equipped to deliver what they need?"},"content":{"rendered":"

\"EncorePro<\/a>Discerning, informed, and connected. With a multitude of choices in the marketplace, multiple buying channels, and instant access to information, today\u2019s customers have never been more empowered, or more demanding.<\/p>\n

They\u2019ve come to expect the ability to deal with a company on their own terms, very often opting for the convenience of self-service. So, when they do take the time to call a company, it\u2019s usually because they have an immediate need\u2014an issue they want resolved right away, and to their complete satisfaction.<\/p>\n

An effective customer service representative (CSR) plays a critical role in meeting those expectations. No detail\u2014from the CSR\u2019s speaking voice to the quality of the sound on the line\u2014is too small.<\/p>\n

That\u2019s why a headset is such a vital tool to the CSR. When it\u2019s performing as expected, it\u2019s barely noticeable. But if a setting needs to be adjusted or updated, it\u2019s immediately noticed\u2014and IT needs to handle it, right away.<\/p>\n

For companies with hundreds or even thousands of CSRs, it has meant a lot of effort for IT to manage their needs efficiently\u2014until now.<\/p>\n

Plantronics has developed a solution that helps IT monitor, manage, and maintain headsets. Plantronics Manager Pro is a cloud-based management tool that results in effortless management for IT, helping ensure users always have well-maintained headsets that enable them to confidently engage with customers, and ultimately improve the customer experience.<\/p>\n

\u00a0<\/strong><\/p>\n

Find out more<\/strong><\/p>\n

See how Plantronics Manager Pro can help make headset management effortless. Learn more here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Discerning, informed, and connected. With a multitude of choices in […]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[483,484,200,56,485,202,486,487,488,489,490,491,1312,8,493],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/2791"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=2791"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/2791\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=2791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=2791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=2791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}