{"id":2483,"date":"2015-07-10T10:03:51","date_gmt":"2015-07-10T17:03:51","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2483"},"modified":"2015-07-10T10:03:51","modified_gmt":"2015-07-10T17:03:51","slug":"is-it-time-to-talk-about-your-small-business-phone-etiquette","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/is-it-time-to-talk-about-your-small-business-phone-etiquette\/","title":{"rendered":"Is it time to talk about your small business phone etiquette?"},"content":{"rendered":"

When was the last time you got your team together to talk about how to present your small business on the phone? From the time the telephone appeared on the scene, proper phone etiquette has been a topic of discussion \u2013 sometimes heated.<\/p>\n

One of the most famous debates<\/a> <\/strong>in the history of the phone was between Alexander Graham Bell and Thomas Edison over the phone call salutation. Bell was insistent that \u201cahoy\u201d should be the correct way to answer the phone, indicating that the recipient wanted to speak. Edison argued for \u201chello,”\u00a0 which as we well know won out.<\/p>\n

But hello was just the beginning of the issue over appropriate phone behavior, with the phone company eventually getting involved.\u00a0 According to an ARS tehnica<\/em> article \u201cKeep Mustache out of the opening:\u201d a history of phone etiquette,\u201d<\/a><\/strong> AT&T sent out a card titled \u201cThe Telephone Pledge,\u201d which required users to declare \u201cI believe in the Golden rule and will try to be as Courteous and Considerate over the phone as Face to Face.\u201d<\/p>\n

From AT&T\u2019s earliest guidelines, there now are a host of recommendations for properly conducting a phone call, especially for business. Plantronics business partner Shortel advises<\/a>:<\/strong><\/p>\n