{"id":24634,"date":"2022-07-14T08:00:43","date_gmt":"2022-07-14T15:00:43","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=24634"},"modified":"2022-07-13T14:31:25","modified_gmt":"2022-07-13T21:31:25","slug":"operational-excellence-through-remote-monitoring","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/operational-excellence-through-remote-monitoring\/","title":{"rendered":"Operational Excellence through Remote Monitoring"},"content":{"rendered":"

As employees return to the office, often adopting a hybrid working model, there is increasing pressure on IT to move beyond a break-fix model to keep teams at peak performance. Employees are relying on IT to help them be at their best, deliver results, stay in the flow and communicate effectively. Employees want to enjoy the experience of being back in the office with their co-workers, have the time to catch up and chat, and not worry about the technology in the meeting room they have booked.<\/p>\n

Poly Remote Monitoring<\/a><\/span> is designed for customers that want to provide proactive support to end-users. Even if you have the skillset to fix issues sometimes monitoring the status of meeting room devices can seem like a full-time challenge. Poly Remote Monitoring provides multi-vendor support and can monitor devices from leading vendors, including those that are native Zoom or Microsoft Teams. It\u2019s a scalable, cloud-based, multi-tenant solution, based on ITIL framework and backed by global Poly services capabilities.<\/p>\n

The service sets you up with data gathering tools that expertly monitor your collaboration and infrastructure environments and provides remote proactive and predictive monitoring to reduce outages so that you can concentrate on correcting and adjusting devices before problems occur. Poly will notify you of any potential problems and offer simple automated alerting and integration into your existing ticketing systems so you have time to resolve the issue before it causes any disruption to employees’ meetings.<\/p>\n

There are three parts to our room-based Remote Monitoring platform which you can see in our 15-minute demonstration:<\/p>\n