{"id":240,"date":"2010-02-12T17:51:03","date_gmt":"2010-02-13T01:51:03","guid":{"rendered":"http:\/\/www.clikonthis.info\/?p=240"},"modified":"2010-02-12T17:51:03","modified_gmt":"2010-02-13T01:51:03","slug":"dont-dread-complainers-welcome-them-2","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/dont-dread-complainers-welcome-them-2\/","title":{"rendered":"Don’t dread complainers – welcome them!"},"content":{"rendered":"

We all get complaints from time to time, even the best businesses. The trick is, how to turn them into satisfying and memorable encounters \u2026 complainers into advocates. David Hart, of Newcastle Business School at Northumbria University, explains how.<\/p>\n

READ MORE:\u00a0http:\/\/bit.ly\/aJAc2V<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

We all get complaints from time to time, even the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[508],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/240"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=240"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/240\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=240"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=240"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}