{"id":2124,"date":"2015-02-24T10:34:29","date_gmt":"2015-02-24T18:34:29","guid":{"rendered":"https:\/\/blogs.poly.com\/?p=2124"},"modified":"2015-02-24T10:34:29","modified_gmt":"2015-02-24T18:34:29","slug":"unified-communications-helps-small-businesses-meet-changing-work-styles-and-customer-needs","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/unified-communications-helps-small-businesses-meet-changing-work-styles-and-customer-needs\/","title":{"rendered":"Unified communications helps small businesses meet changing work styles and customer needs"},"content":{"rendered":"
Among some of the newest technologies of the last few years, unified communications (UC) is getting more than a just a nod from small business managers. UC consolidates different types of communication devices \u2013 desk phones, PCs, smartphones and tablets \u2013 into one integrated data and voice network so they can talk to each other. The latest Plantronics survey of 200 small business IT professionals conducted by Spiceworks <\/a>finds that UC is becoming more and more important to small businesses to accommodate increasingly flexible <\/a>employee work styles and improve customer service.<\/p>\n Specifically the Plantronics survey found that the percentage of small businesses using UC technology has increased from 2013 to 2014 in the following key areas:<\/p>\n The top five UC benefits cited by survey respondents include:<\/p>\n Remote access:<\/strong> Remote teams can be as connected and available to customers and prospects as those in the office with UC. Whether traveling or working at home or on-site at a customer, workers can have remote access to email and other office systems, boosting their responsiveness and productivity. When combined with presence awareness, UC enables team mates and customers to reach mobile workers and connects them seamlessly.<\/p>\n Improved collaboration<\/strong>: UC makes it easy for your team to get together to work on a project if some participants are working remotely and others are in the office. The conferencing capabilities of UC enable everyone to meet over a video conference or share information on the screen through web conferencing while they communicate via audio. Advanced tools such as digital white boards also enable everyone to work on a document in real time.<\/p>\n Improved customer service <\/strong>With UC, you can route calls to any device you choose \u2013 or more than one, including the softphone on your laptop\u00a0\u2013 so you never miss a call no matter where you are. You also can coordinate different inbound phone numbers for complaints, inquiries, etc., and have those numbers ring to a specific desk so callers don\u2019t get frustrated being routed until they get the right help.<\/p>\n Contact management:<\/strong> UC enables you to connect with your customers the way they prefer, whether voice, email, SMS or chat. It also provides customer service agents with context for the call in terms of historical references to previous interactions. This way, you can consistently deliver a highly personalized experience to each customer interacting with your small business.<\/p>\n Improved employee satisfaction: <\/strong>UC provides your small business team with the convenience to keep in touch and collaborate the way they prefer across a range of mobile or desk top devices.<\/p>\n\n
Top UC benefit for small business<\/strong><\/h4>\n
Headsets are a perfect fit for UC<\/strong><\/h4>\n