{"id":1392,"date":"2013-11-11T20:03:20","date_gmt":"2013-11-12T04:03:20","guid":{"rendered":"http:\/\/8.1277"},"modified":"2013-11-11T20:03:20","modified_gmt":"2013-11-12T04:03:20","slug":"rebuilding-trust-through-a-better-customer-experience","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/rebuilding-trust-through-a-better-customer-experience\/","title":{"rendered":"Rebuilding trust through a better customer experience"},"content":{"rendered":"<p>Large organisations have recently fallen out of favour with customers.\u00a0 Cultures and processes that focused on efficiency, automation and customer avoidance have reduced the trust that customers have in these companies.<\/p>\n<p>It\u2019s time to change, and to restore the human connection.\u00a0 To celebrate speaking, and engaging with a person.\u00a0 To move away from a \u2018call centre\u2019 with its negative connotations, and move to a distributed service model where everyone is responsible for, and takes pride in their connections with customers and the service they deliver.<\/p>\n<p>The move to an agile, smarter working culture within an organisation will empower this next generation, and technology will enable it by connecting people and improving collaboration.<\/p>\n<p>The world is becoming more global, and with this globalisation comes increasing need to collaborate with dispersed teams.\u00a0 When you are talking across cultures and across languages, the quality of your voice is highly important to ensuring the accurate exchange of information.\u00a0 Now, when you layer on the different spaces that people are working in, the clarity of your voice becomes critical to the success of your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Large organisations have recently fallen out of favour with customers.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[508],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1392"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=1392"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1392\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=1392"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=1392"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=1392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}