{"id":1189,"date":"2012-02-28T09:31:48","date_gmt":"2012-02-28T09:31:48","guid":{"rendered":"https:\/\/blogs.poly.com\/contact-centred\/?p=1189"},"modified":"2012-02-28T09:31:48","modified_gmt":"2012-02-28T09:31:48","slug":"reaching-across-the-enterprise","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/reaching-across-the-enterprise\/","title":{"rendered":"Reaching Across The Enterprise"},"content":{"rendered":"<p>We&#8217;re at Call <a title=\"Call Centre World\" href=\"http:\/\/www.callcenterworld.de\/en\/\" target=\"_blank\" rel=\"noopener\">Centre World<\/a> in Berlin this week to present some new research we carried out in conjunction with the <a title=\"CCA\" href=\"http:\/\/www.cca-global.com\/\" target=\"_blank\" rel=\"noopener\">Customer Contact Association<\/a>\u00a0I&#8217;ll post the material later this week through slideshare,\u00a0but an overview\u00a0is<\/p>\n<p>1)\u00a0The interactions that a contact centre is dealing with are growing more complex<\/p>\n<p>2)\u00a0Approximately 11% of\u00a0interactions need some form of support from outside the contact centre<\/p>\n<p>3) Many companies have no plans to deal with this &#8211; to the detriment of the customer service they offer<\/p>\n<p>4) Leading companies are\u00a0adopting various approaches to deal with this &#8211; training, procedure and technology<\/p>\n<p>Come and visit us at Call Centre World to find out more about it.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re at Call Centre World in Berlin this week to [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1189"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=1189"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1189\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=1189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=1189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=1189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}