{"id":1182,"date":"2012-02-02T10:19:44","date_gmt":"2012-02-02T10:19:44","guid":{"rendered":"https:\/\/blogs.poly.com\/contact-centred\/?p=1182"},"modified":"2012-02-02T10:19:44","modified_gmt":"2012-02-02T10:19:44","slug":"smarter-working-in-the-contact-centre","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/smarter-working-in-the-contact-centre\/","title":{"rendered":"Smarter Working in the Contact Centre"},"content":{"rendered":"

http:\/\/www.youtube.com\/watch?v=semZyQJiL6I&context=C3db9aa5ADOEgsToPDskKlmAFACa04UCp6nq4NZrfQ<\/p>\n

Is there such a thing as smarter working in the contact centre? We are presenting at a CCMA Ireland forum today on The Future of Work<\/a>\u00a0with Microsoft Ireland<\/a>. We strongly believe that there\u00a0are smarter working benefits for the contact centre as well as the office\u00a0– we’ve implemented this in our own contact centre as seen in the video above.<\/p>\n

What are the benefits to the contact centre manager?\u00a0 We’ve encaspulated this within a slideshare presentation<\/a>, and the three key summary points are listed below.<\/p>\n

    \n
  1. Higher agent retention<\/li>\n
  2. Lower real estate costs<\/li>\n
  3. Improved customer service through better first call resolution\u00a0<\/li>\n<\/ol>\n

     <\/p>\n

    Which area of smarter working in the contact centre will you look at first – people, places or technology?<\/p>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    http:\/\/www.youtube.com\/watch?v=semZyQJiL6I&context=C3db9aa5ADOEgsToPDskKlmAFACa04UCp6nq4NZrfQ Is there such a thing as smarter working in […]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1182"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=1182"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1182\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=1182"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=1182"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=1182"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}