{"id":1156,"date":"2011-11-29T13:41:47","date_gmt":"2011-11-29T13:41:47","guid":{"rendered":"https:\/\/blogs.poly.com\/contact-centred\/?p=1156"},"modified":"2011-11-29T13:41:47","modified_gmt":"2011-11-29T13:41:47","slug":"talk-to-me","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/talk-to-me\/","title":{"rendered":"Talk to me"},"content":{"rendered":"<p>\u00a0I love <a title=\"this article\" href=\"http:\/\/www.telegraph.co.uk\/technology\/news\/8915958\/The-call-centre-that-knows-when-youre-angry.html\" target=\"_blank\" rel=\"noopener\">this article<\/a> in the Daily Telegraph about emotion detection for contact centres.\u00a0<\/p>\n<p>It makes me realise how complex an interaction contact centres have with people, and that if we are only at the stage of computers detecting emotions then true customer service can never be fully <a title=\"replaced with machines\" href=\"http:\/\/en.wikipedia.org\/wiki\/The_Turk\" target=\"_blank\" rel=\"noopener\">replaced with machines<\/a>.<\/p>\n<p>On the downside, it makes me worry that there are people out there who are happy talking to IVRs&#8230;?\u00a0 Or even a perception that people are happy talking to IVRs&#8230;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0I love this article in the Daily Telegraph about emotion [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1156"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=1156"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1156\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=1156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=1156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=1156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}