{"id":1151,"date":"2011-11-10T09:38:16","date_gmt":"2011-11-10T09:38:16","guid":{"rendered":"https:\/\/blogs.poly.com\/contact-centred\/?p=1151"},"modified":"2011-11-10T09:38:16","modified_gmt":"2011-11-10T09:38:16","slug":"the-power-of-positive-language","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/the-power-of-positive-language\/","title":{"rendered":"The power of positive language"},"content":{"rendered":"

This post is inspired by two presentations I’ve seen recently.\u00a0 One from Julie at Carnival Cruises<\/a>, the other from Dave at Sunderland City Council<\/a>.\u00a0\u00a0 They featured very differing content, but both of them really showcased an area I hadn’t paid much attention to before – the negativity of the language used within contact centre measurements.<\/p>\n

\u00a0We talk about<\/p>\n