{"id":1130,"date":"2011-06-08T14:53:27","date_gmt":"2011-06-08T14:53:27","guid":{"rendered":"http:\/\/www.mycontactcentre.com\/?p=1130"},"modified":"2011-06-08T14:53:27","modified_gmt":"2011-06-08T14:53:27","slug":"customer-service-as-a-final-destination","status":"publish","type":"post","link":"https:\/\/blogs.poly.com\/customer-service-as-a-final-destination\/","title":{"rendered":"Customer service as a final destination"},"content":{"rendered":"<p>Like any mid-sized company, Plantronics runs it&#8217;s own contact centre &#8211; ours is based in Hoofddorp, Amsterdam.  You can see a video of it<a href=\"http:\/\/www.youtube.com\/user\/mycontactcentre#p\/a\/u\/0\/semZyQJiL6I\">here<\/a>.  Running it in Amsterdam gives us great access to people with multiple language skills.<\/p>\n<p>We&#8217;re very proud if this contact centre, and the results that it achieves.  The people that we recruit often go onto successful careers elsewhere in the organisation, and in the past I&#8217;ve been very proud of this &#8211; to the extent that I&#8217;ve called the contact centre an incubator of talent for the rest of the company.<\/p>\n<p>My thought recently is that we&#8217;ve got this the wrong way around.  If we were really focused on delivering customer service as a primary function of the organisation, then we should be promoting people INTO the contact centre.  Customer service should be the final destination of a succesful career, rather than the start point.<\/p>\n<p>I doubt that we are alone in working this way, but you wonder how much better customer service could be if organisations turned themselves around like this.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Like any mid-sized company, Plantronics runs it&#8217;s own contact centre [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[509],"tags":[],"_links":{"self":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1130"}],"collection":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/users\/50"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/comments?post=1130"}],"version-history":[{"count":0,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/posts\/1130\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/media?parent=1130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/categories?post=1130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.poly.com\/wp-json\/wp\/v2\/tags?post=1130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}