This year gave organizations the opportunity to explore and shape what hybrid work feels and looks like. Companies across all industries were tasked with finding the perfect balance, from determining how many days employees should spend in the office to identifying the right mix of collaboration tools to support various work styles. We’ve all learned together that hybrid work at its best is fluid. We are so proud that IT leaders continue to trust us with helping their teams share ideas, collaborate, and stay connected no matter where they choose to use Zoom services.

This year we launched Zoom-certified solutions that give users the flexibility to show-up and get the job done in style. Here’s a look back on our innovations that unlocked seamless collaboration experiences for Zoom users.

Zoom Phone

As Zoom Phone grows beyond 4 million seats worldwide, we remain committed to offering a full range of enterprise-grade voice solutions that meet every budget. Check out these three product lines that we’ve thoughtfully engineered together with Zoom to deliver seamless hot-desking and home office experiences.

Poly Edge E series – Our most versatile phone to date packed with indispensable features, including some you didn’t even know you needed.

Poly Edge B series – Enjoy these ENERGY STAR® rated phones equipped with audio-enhancing technologies at a shockingly affordable price.

CCX Series – Certified Zoom Phone Appliances that power a native Zoom user interface. We were happy to expand our portfolio to include the CCX 400 and CCX 500 models. Hold tight for CCX 505 to join the batch in 2023!

 Zoom Rooms

One of this year’s standout innovations that leveled-up the hybrid work experience is Zoom Workspace Reservation which allows employees to easily book office meeting spaces on-site or remotely using an interactive map. At Zoom’s annual end-user conference, Zoomtopia, we announced TC10, a two-in-one touch panel for room scheduling and meeting control. The TC10 powering Zoom Workspace Reservation makes meetings more productive and allows users to easily schedule spaces and conference rooms, control Zoom calls in the room, and share content with one simple touch.

Alongside TC10, we announced Poly Studio Bundles for Zoom Rooms — our latest Windows-based solution powered by HP’s Mini Conferencing PC. This was our most memorable highlight of the year, as it was the first collaboration of Poly and HP coming together as one. More importantly, Zoom customers now have a complete portfolio of both Android-based and PC-based solutions for small, medium, and large-sized Zoom Rooms.

We Are Stronger Together

As the year comes to an end, it’s incredible to see how our shared passion for human connection can trailblaze a wave of innovation, design, and technology. Our many accomplishments this year serves as a reminder that teamwork makes the dream work. With 2023 right around the corner, I’m so excited to see how our partnership with Zoom will take hybrid work to new dimensions.

Zoomtopia Featured a CEO Fireside Chat

Hear from HP CEO Enrique Lores and Zoom CEO Eric S. Yuan as they reflect on the power of human connection, the future of hybrid work, and work/life balance. The Zoomtopia 2022 Closing Keynote and Fireside Chat can be found here.

We look forward to what the Poly | HP and Zoom partnership will bring in the new year!

It’s easy to overfocus your return to office and hybrid work planning on space because it’s so visible. But ignoring an invisible factor – organizational culture – can undermine the best plans.

In fact, culture has been called “the top predictor of workplace satisfaction.” And recent research by Gallup found that companies with strong cultures ohttps://hbr.org/2017/01/what-matters-more-to-your-workforce-than-moneyutperform competitors by up to 33%.

Yet even before the pandemic, Gartner reported that while HR leaders felt they knew the culture needed to drive business performance in their organization, only 30% were confident that their desired culture was evident in their actual culture.

What may have been working when almost everyone spent most of their time in the office won’t work in a hybrid world. It’s no surprise then, that Gartner found 68% of executive teams are reevaluating their company’s culture for virtual and hybrid work.

What is organizational culture?

Culture can be described as the set of collective assumptions within an organization that guides attitudes, behaviors, and ways of working. It outlines how your company gets things done.

In the traditional office, a lot of behaviors that people thought defined culture were tied to the physical space and the activities that happened there. But culture isn’t a game room where different teams participate in ping-pong tournaments. It’s not free lunch on Tuesdays and Thursdays, “no-meeting” Wednesdays, or quarterly Friday beer bashes in the parking lot.

Culture is the values and assumptions that these activities – and the company’s workflow, collaboration style, and how colleagues are expected to treat each other – should align to. And over the past year, the business world has seen the very public struggle as different organizations have reflected assumptions from “people can only be effective if they’re in the office” to “our people are so productive from wherever they are that we’re closing the office.”

Most organizations have settled on a hybrid working model that falls between these extremes, making it essential to reshape their culture for their new reality.

The power of connection

The secret power of a strong culture is that it makes employees feel connected to the company and to each other. That’s good for brand, good for the bottom line, and good for employee productivity, happiness, and retention.

But a December 2021 poll by Gartner found that only 1 in 4 hybrid/remote knowledge workers felt connected to their organization’s culture.

Clearly, it’s time to create cultures better suited to our current working world. And it’s time to acknowledge leadership’s role in creating and sustaining a successful culture.

A once-in-a lifetime opportunity

Achieving this kind of change requires a shared vision and direction that moves beyond tactics to take a clear stand on what the hybrid culture is, so that people know what they can rely on. If reinventing an organization’s culture is a significant challenge, it’s also a unique opportunity to redefine the business.

Bill Schaninger, a Senior Partner at McKinsey recently pointed out that “it’s rare in a leader’s lifetime to have such a clean drop for reshaping how you run the place.”

To help you make the most of this unprecedented moment,

Read The Journey to Hybrid Working: Hybrid Heaven or Hell? for key considerations in creating a culture that supports hybrid success.

Many discussions about the future of the workplace focus on the element of remote workers, but the return to office is an essential building block for hybrid work. It’s also going more slowly than anticipated.

A spring 2022 survey of 160 major employers, conducted by The Partnership for New York City, found that more than 75% of firms are set to implement a hybrid model, but the larger the company, the slower the pace of return to office.

Why are things going so slowly? Because workers are unwilling to return.

A recent European survey found that on average 64% of workers are reluctant to return to the workplace, from a low of 56% in the Netherlands to a high of 83% in Ireland.

In the pre-pandemic world, things like game rooms, free snacks, and cool office design were used to create excitement among employees for being in the office. Today, these incentives have been replaced by HR policies, placemaking, and organizational design underpinned with a technical infrastructure that enables hybrid work.

THREE CONSIDERATIONS FOR CREATING A BETTER WORK ENVIRONMENT

The three most important elements to focus on in the return to office are people, spaces, and technology.

Meet employees’ changed expectations and attitudes. A one-size-fits-all approach won’t work. Someone early in their career may want to be in more often for the camaraderie, while established workers with families may prefer to be in on as few days as possible. With the autonomy many employees developed through remote working, managers who feel employees need to be in the office to be micromanaged are a detriment. Take roles and function into consideration and make more granular decisions about what makes sense.

Recognize the role of place in building workplace culture. 66% of businesses are considering remodeling their company spaces for hybrid work. While many organizations clearly understand that the traditional approach to office space won’t work, it’s also important to take a new approach to the function of office space. As you redesign your space, consider how your new environment communicates your values and culture.

Animate your return to office with technology. Technology sets in motion the interactions that solve issues, generate new ideas, express culture, and bring colleagues together. From workplace apps that bring people together in the right place at the right time to immersive video conferencing experiences, technology repositions your office as an intelligent hub for remote and face-to-face collaboration.

TURN YOUR RETURN TO OFFICE INTO A RESET FOR THE LONG TERM

With hybrid work becoming our new reality, many organizations are struggling to tackle their return to office at a functional level, while missing the underlying culture, structure, and values necessary to support all employees.

To help you navigate a strong return to office that sets your company up to succeed as workplaces continue to evolve, Poly has partnered with the experts at WORKTECH Academy.  Our latest white paper combines key insights, with input from technical and design leaders, and real-world examples to help your return to office strategy create a strong foundation for hybrid working.

Read The Journey to Hybrid Working: A Reset For Return To Office?  to learn more research-based considerations about people, spaces, and technology in your return to office planning.

Return-to-office planning has IT decision makers brainstorming how they will change phone set ups to suit their company’s hybrid working model. Welcoming workers back into the office with setups from 2019 and early 2020 would be chaos. Those phones were fine for personal, basic office use, but they are not designed to support the hybrid work model so many companies are embracing.

Frost and Sullivan forecasts that 47 percent of workers will be hybrid and 30 percent of office spaces will be dedicated to hoteling. What’s even more interesting, is that they predict that 30 percent of the companies surveyed will be providing desktop phones to their remote workers to help them be as productive as possible.

Can today’s desktop phones really meet the evolving needs of a post-pandemic professional—in the office and at home? Yes, yes, they can, and Poly is proud to introduce the Poly Edge E series to help empower hybrid teams.

Introducing the Poly Edge E Series

Our Poly Edge E series is thoughtfully designed to meet the challenges of a hybrid workforce. The first thing you’ll notice about these phones is their attractive design. The look, feel, texture, lighting, and the thoughtfully crafted user experience—everything about them is inviting.

And the sound? It’s Poly’s signature professional-grade audio quality through-and-through, delivering the crystal-clear conversations users expect. All this while Poly’s Acoustic Fence and NoiseBlockAI technologies keep conversations on track by eliminating distracting background noise, like a coworker’s chatter or a roommate’s call going on in the background.

The post-pandemic workforce is also concerned about germ-spread in the office and at home. Microban® antimicrobial product protection is an awesome feature that solves this concern and it’s now an inherent part of the Poly Edge E series phones. It’s been added during the manufacturing process for the entire series, meaning it won’t wash off or wear away. But, more than anything, the Poly Edge E Series is a solution that makes hybrid work easy for users and IT decision makers.

Easy to Pair

Anyone in the office or at home who likes to step away from their desk to pace and think or just to visit the kitchen will enjoy the Poly Edge E series’ Bluetooth pairing ability and range. Users can easily connect their Bluetooth headset to their desk phone with the Poly Edge E220, E320, E350, E450 and E550 models. Not only can you pair your Bluetooth headset, but you can also pair your smartphone. This allows users to answer their mobile phone’s incoming call from the Edge E desk phone and take advantage of the phone’s advanced noise blocking features. In a hybrid working environment, that’s a game change as it makes for a seamless communications experience.

Easy to Install and Support

Many home offices and some newer office buildings are not wired for ethernet. Instead, these spaces rely on Wi-Fi for connection, making the Poly Edge E350, E450 and E550 phones a natural fit. When these phones are first powered up, the Wi-Fi setup screen is presented immediately—no hunting expedition through the settings required. It’s that easy.

Easy troubleshooting and access to ongoing support is equally, if not more, important for a hybrid workforce. The good news is that all Edge E series phones offer new diagnostic tests and a configurable support contacts menu, making it simple for users to self-test their phone or contact support as needed. Just remember that a Wi-Fi connected phone requires a power adapter accessory when not powered over via ethernet.

Easier with NFC Technology

Hot-desking or hoteling has been around for a while, just like hybrid work, but it traditionally features a manual login process via a password or a pin code, which are shockingly easy to forget. Unlike other desk phones, the Poly Edge E series is designed with near-field communication (NFC) technology, which service providers can leverage to simplify the phone’s hot-desking assignment. Imagine opening an app on your smartphone and using it to make the Edge E desk phone yours for the day. Android smartphone users can also use NFC to simplify mobile phone pairing to the Edge E phone. Desk phones with easier hot-desking and simpler mobile pairing are the kind of solutions that makes hybrid work easy to support.

Easy to be Inclusive

Phones are a necessary part of daily life and yet they not typically designed inclusively. This is an especially meaningful pain point for those with impaired vision and for the IT decision makers who are doing their best to accommodate a diverse workforce. Fortunately, the Poly Edge E series was designed to be more accessible, offering features like text-to-speech capabilities and customizable bigger or bold fonts.

When the new text-to-speech feature is enabled, the phone will audibly announce the incoming caller displayed. Audio confirmation of feature keys pressed also empowers the user with the confidence to have smooth, professional interactions. It’s features like these that make phones more accessible and, therefore, more inclusive.

Taming IT Chaos with Supporting a Hybrid Workforce is Easier with the Right Technology

The Poly Edge E Series are our most versatile, inclusive phones to date. They make it easy for IT professionals to equip their hybrid workforce so everyone can work effectively from wherever they need to be. Recognizing the value in our Poly Edge E Series, many service providers who support Poly Open SIP IP phones are currently in the process of certifying and onboarding the Poly Edge E series.

The Poly Edge E phones are available to order now and will begin to ship worldwide in August. To learn more, reach out to your Poly Sales representative or, visit Poly.com.

Grant Thornton is a large accounting firm with over a hundred meeting rooms across Australia. Like many firms, they used the timing of the COVID-19 pandemic to upgrade and modernize their rooms.  They knew they needed to undertake a digital transformation journey to modernize, simplify and standardize their user experiences across many locations, while at the same time upgrading from Skype for Business to a native Microsoft Teams Solution.

They wanted their employees to collaborate as equals – whether they were working from home, on the go or in the office.  Their search was for a solution that would simply and easily replace their existing room systems without having to reinvent the wheel.

After researching the space in detail, Grant Thornton selected a suite of Poly systems to meet their needs.  The Poly Studio X30s they selected were more cost effective than the MTR options they reviewed, and they were so simple to install that they could manage the deployment internally – which also resulted in significant cost savings for the project.

Supplementing those, Poly Studio X50s and G7500s handled the larger and more complex rooms in the project.  Because all of these systems had the same user interface and firmware, Grant Thornton could standardize their user experience across all locations.  And, because they were all Android based appliances, they were able to easily slide into rooms to replace previously existing devices with only minor tweaks needed to existing automation and control systems.

“The complexity of our larger rooms with significant automation” provided an additional challenge, according to Carlo De-Fazio, Technology Officer at Grant Thornton.  “These rooms can sit between 20 and 250 people in any given video conference, and each individual room refit would have required significant investment to make it Microsoft Teams compatible.”

He explained that their research and comparisons quickly showed the Poly solutions to be the best option on the market.  “Not only was the cost of the [Poly] units less expensive than the Windows-based devices, but the installation was far simpler. Cabling locations, including various parts to the unit, were fewer, and the overall footprint was lighter,” said Carlo. “This meant we could do the installation ourselves, which not only saved money on the devices but the installation cost as well,” he added.

Over a series of months Grant Thornton started retrofitting the rooms themselves (with light touch support from their local vendors NQAV and Generation-e.)  “It became obvious how easy the device setup was, and the user experience was solid. Each month new features were added to the devices, and they quickly surpassed the Windows devices for feature parity” Carlo explained.  “The new rooms performed brilliantly. They look so professional, and our people have picked up the new interface very swiftly,” he highlighted.

“We saved millions of dollars and still had a premium finish” he explained.  However, he pointed out that in reality, “the saving was not as significant [to us] compared to how nice the new equipment is. The rooms look brilliant, and the devices were easy to setup. Overall, we could not be happier with our approach and outcome.”

Click above to hear Carlo explain in his own words.

When Grant Thornton looked for a solution that would allow their over fourteen-thousand employees to make hybrid working a seamless experience – no matter where they were working from – Poly systems were clearly the right answer.  To find out more about how Poly solutions can be the right answer for your organizations, and to learn about Poly’s unique, next-generation innovations like Poly Director AI and NoiseBlock AI, reach out to your local Poly representative.

SECURE A ONE-TIME DISCOUNT ON YOUR FIRST POLY MICROSOFT TEAMS ROOM

Poly is delighted to offer a unique, one-time discount on your first Microsoft Teams Room. This offer applies to both the Poly Studio Focus and Small/Medium Room Kits for Microsoft Teams Rooms.

For more information about Poly’s solutions for Microsoft Teams, contact a Poly representative or head to Poly.com!

For companies and institutions around the world, the pressure is on to create a plan to bring in new technology to support the return-to-office and enable productivity for hybrid teams. Hybrid is a complex new model which constitutes a fundamental challenge in how we will work moving forward. According to Microsoft’s latest Work Trends Index from March 2022, 38 percent of the workforce are now hybrid workers (an increase of seven points since 2021) and more than half of all workers (53 percent) are likely to consider transitioning to hybrid work this year.

Along with this evolution of the workforce, we’ve seen a rapid change in the technology designed to solve the problems introduced with the shift to hybrid. New solutions are rapidly coming to market, including webcams and speakerphones designed for home offices, headsets for mobile workers and video conferencing solutions that enable organizations to retrofit office space for a new era of collaboration.

With all this new tech coming to market, it’s imperative to stay up to date on the latest solutions. One of the best ways to accomplish this is through the simplicity and speed of a virtual briefing at one of our Poly Experience Centers. Here are three ways that virtual briefings can improve your productivity and help ease the transition to hybrid work:

1. Quick virtual demonstrations let you see new features and products. Short on time, but don’t want to miss out on the latest and greatest technology updates? With the click of a button, you can be connected to experts who give several technology demonstrations through an innovative virtual studio. In just 20 minutes, you’ll gain a good understanding of the benefits of the latest collaborative solutions.
2. Ready for a more in-depth tour, but unable to travel to a Poly Experience Center? Get a customized virtual briefing! In 1-2 hours, you can receive a customized, in-depth virtual briefing that is tailored specifically for your collaboration needs. Poly’s sales leadership and technical experts will be on hand to answer your questions and explain the business benefits. These in-depth tours are especially great for multinational corporations or those with complex network and infrastructure requirements. Special NDA roadmap sessions with virtual demonstrations are also available.
3. Host a virtual briefing event to educate your peers, partners and customers on the best solutions for hybrid work and return-to-office. If you have stakeholders in different locations, you can help them gain a faster, better understanding of collaborative technology solutions through a virtual briefing event. These don’t demand a big budget or long planning cycles—in 1-2 weeks, we can help you set up a nationwide virtual briefing event. The sessions can be coordinated and co-hosted with specific ecosystem and alliance partners, such as Microsoft, Zoom or Tencent Meeting, to best suit your environment and collaboration needs.

Don’t miss out on an opportunity to talk to Poly experts and see more hybrid work solutions during these live, highly productive virtual sessions. A virtual briefing is an excellent step toward finding the ideal solution for your organization’s needs and workstyles. To schedule a personalized demonstration, contact your Poly Account Manager or Partner.

For more information, visit the Poly Experience Program page on our website.

Chan Chen is Poly’s Experience & Demonstration Lead for the Asia Pacific region.

Remote working is what most people are now used to. That may be 100 percent remote or a few days per week as offices are re-opening. But what about the communications tools that remote workers were ‘used to’ even before Covid days? Those they feel make them as productive as possible, like the familiar desk phone. Poly’s latest persona research shows that 25 percent of enterprise employees still expect desk phones for home use. This can be a deployment, configuration, and maintenance nightmare for IT – just adding to the hybrid working chaos. Fear no more…

Poly is pleased to help tame the IT chaos with the CCX 505, the latest addition to our CCX Business Media Phone line with easy built-in Wi-Fi connectivity that is simple to connect and simple to use – perfect for the home office.

Remote Working is Tough:

A major challenge for remote working is feeling confident when in meetings and taking calls. The ideal work environment definitely doesn’t include the loud background noise or lack of connectivity that often come with a home office. These are the common pain points that Poly is dedicated to solving for remote workers, and that’s where the CCX 505 Business Media Phone comes in.

With award-winning audio technology such as Poly HD Voice and Poly Acoustic Clarity, users hear every nuance, voice inflection and social audio que, so they can communicate with confidence. Of course, those on the other end of the call or meeting need to hear clearly also. Fortunately, Poly’s Acoustic Fence and NoiseBlock AI eliminate distracting background noise, so one never has to worry about an untimely doorbell or pet.

The CCX 505 at Home

The CCX 505 would typically be considered an in-office communication tool. However, with the easy built-in Wi-Fi connectivity and advanced technology, it is a go-to selection for home desk phones. (Just be sure to pick up an accessory power supply, since the CCX 505 comes with a Power Over Ethernet cable by default.)

The CCX 505 features a five-inch color touchscreen—just one tap and you have access to all your contacts, meetings and settings. All CCX phones run on the Poly UC Software, powered by Android 9, providing an ever-evolving platform with features that can be updated via the cloud. Android 9 is already set to update in advance of our Microsoft Teams certification renewal, which is detailed in this Poly article.

The CCX 505 easily pairs with Poly headsets for hands free flexibility. The choice in USB ports, with a USB A and USB C both available on one desk phone, allows users to plug in their preferred headset or tether your phone to the laptop, using it as a speakerphone with a handset.

The CCX Family

The CCX 505 is the most recent model to join the Wi-Fi club, but the CCX family has a product for any workstyle or persona. The CCX 600 and CCX 700, for example, feature larger screens to better meet the needs of management teams or a Connected Executive. The CCX 700 in particular offers an integrated camera, which aligns best with those who require video through Zoom and other service providers. Although our CCX 505 works great with your team’s Remote Collaborator, if you don’t need a touchscreen interface, the Poly VVX 250, VVX 350 and VVX 450 are also great options that can be Wi-Fi enabled by adding a Poly USB Wi-Fi adapter.

How to Purchase the CCX 505 IP Phone

The CCX 505 is available in August so give your service provider a call and encourage them to make the switch! Or take some time and visit our Poly Desk Phones page to learn more about the CCX line.

In a Deloitte 2021 Return to Workplaces survey, 68 percent of executives reported that they intended for their corporate workforce to operate in a hybrid model. While that’s great news for employees who prefer the flexibility, this complicates things for the IT leaders planning their company’s return-to-office strategy.

A hybrid strategy can be complicated to execute as it must enable employee connectivity from any location all while ensuring everyone feels they can participate and collaborate on equal footing—as if they were all in the same room. This makes audio and video solutions that provide seamless communication between employees across diverse locations essential to all three phrases of your return-to-office strategy: planning, deployment and adoption.

PLANNING IS THE FOUNDATION OF SUCCESS 

When it comes to return to office, you need to consider two types of workspaces: shared and personal. Shared spaces are rooms of all sizes, from your largest conference room to your smallest focus and huddle spaces. Personal spaces can be a desk in the office or at home, a seat in a coffee shop or at the airport, or any other place where employees may need to work.

As you analyze your shared spaces, consider if any of them need to be reconfigured to meet the needs of a hybrid working model, such as ensuring remote participants can join meetings with a presence equal to those physically in the room.

To plan the best communication devices for personal spaces, consider both the characteristics of the workspace itself and the employee’s workstyle. Individual preference and comfort are also important factors for equipment like headsets and video devices.

GETTING DEPLOYMENT RIGHT THE FIRST TIME  

Deployment starts with regular communication about what’s happening and when it’s happening to help set stakeholder and end-user expectations. Next comes the rollout.

However, before beginning the rollout, you must organize it. Figure out how the deployment should go, who will be installing the new devices and how to deliver the new solutions to remote workers, supporting them in their ongoing use. Before the first device is installed, ensure you’ll be able to manage your entire portfolio once the deployment is completed.

In addition to rolling out devices to employees, figure out how you’ll provide them with the instructions and information they need to use their personal devices and meeting room equipment.

INCREASING EMPLOYEE ADOPTION 

You know what they say…first impressions matter! A company needs to make it easy for everyone to adopt the new devices to ensure employee productivity, validate the company’s investment and improve business results. Adoption is an ongoing process, but it hinges greatly on the first time an employee tries to use the device.

If they are unsuccessful or think their new equipment is hard to use, they will avoid using it. Often this means they’ll find a workaround that reduces their productivity and makes them less effective. So, ensuring first-usage success is an important part of your adoption program.

But adoption doesn’t end there. It’s a continuous process of helping users maximize their benefit from their personal devices or meeting room tech.

TAKE ADVANTAGE OF EXPERT ADVICE 

 There’s a lot to take into account as you strategize your return to office. Most of the office planning you’ve done in the past no longer applies, so it may feel like starting from scratch in some areas.

To help simplify the process, we’ve drawn upon our in-house experts to create a free toolkit to answer common questions, and provide tips, best practices and checklists across the planning, deployment and adoption phases. Before you finalize your strategy, check out Poly’s Return to Office Toolkit.

IT staff are continually being pulled in different directions, especially in large enterprises with complex deployments of collaboration hardware spread across time zones and geographies. On top of that, end user expectations for meeting equality are higher than ever with IT expected to accommodate and support different workstyles across many different workplaces. To further complicate matters, many customers end up stuck with multiple support contracts, with different expiry dates and some product purchases slipping through the net and not being covered at all.

We recently spent time talking with global enterprise customer IT Directors to better understand these pain points and worked with them to refine Poly+ to meet their unique needs. For large organizations, tracking and supporting numerous communication devices across multiple locations for high-scale deployments quickly becomes an arduous task.

Poly+ Enterprise

That is why we are proud to introduce Poly+ Enterprise – a turbo-charged version of our award-winning Poly+ support service. Poly+ Enterprise has been designed specifically with the large enterprise in mind and provides:

• Unlimited global priority 24/7 technical support with dedicated support number and unique PIN code – enabling rapid access to an assigned support team with ecosystem cloud partner support skills to accelerate case resolution.
• No need to track serial numbers – enterprise customers are assigned a single Master ID for their entire Poly estate.
• Advance hardware replacement – devices are replaced with pre-paid next business-day shipping to any hybrid working location, ensuring business continuity.
• Coverage for your entire Poly deployment – including automatic coverage as new devices are added along the way.
• Designated Poly Customer Success Manager – focused on making sure that all Poly service program activities are optimized for you.
• Enterprise integration and IT tools for maximum success – taking the strain off your IT team by providing a proactive position on monitoring and device management.
• Simple pricing per device category and an annual true-up process – enables blanket coverage for all devices across the enterprise and effortless forecasting and budgeting for annual planning.

These professional-grade benefits will remove the burden of day-to-day tracking and budgeting, providing the peace of mind and simplicity that end users crave. If a user requires support for their Unified Collaboration solution at two in the morning, no problem! Help is available 24/7. This hassle-free support service lets you focus on your priorities, optimizing your overall time management.

Contact your Poly representative for more information about Poly+ Enterprise and turbo-charge your support service today.

Last December, we introduced a native Dialpad Meetings app experience for our Poly Studio X series—the latest step in the growing partnership between Dialpad and Poly. Together, we’ve continued to develop and enhance our offerings, and we’re excited about what’s coming next.

Let’s take a look at how far Dialpad and Poly have come with Dialpad Meetings for Rooms and what’s in store for the days ahead.

The Road so far for Hybrid Meetings

We’ve made solid progress since Dialpad Meetings for Rooms launched. Not only has there been plenty of demand and early adoption—especially with existing Dialpad Meetings customers—but customers have also chosen to upgrade their old devices. Their new Poly devices help them easily and fully leverage the solution for their web conferencing needs.

As Dialpad customers transition their workforces back to the office (or adopt a hybrid work environment), they’ve begun deploying room hardware. In fact, the rise of hybrid work has made room hardware more important than ever, as it helps connect in-office and remote employees in a way that makes it feel like everyone’s in the same room.

And it’s no wonder why customers are choosing Dialpad Meetings for Rooms! After all, it can be set up and launched in minutes, and joining meetings just takes a click. Dialpad Meetings is designed for efficient hybrid collaboration, so you can start or join meetings instantly from any device.

From there, you can enjoy Poly’s immersive audio and video capabilities, making it feel as if all participants are in the same room. It comes complete with next-gen beamforming microphones and Poly’s NoiseBlockAI to help you clearly hear everyone in the room without distractions.

All the while, Dialpad AI provides real-time transcriptions, so every note you need is available in an instant. You can even use the Miro integration to set up a digital whiteboard for everyone to collaborate on, regardless of your location.

What’s next?

We have plans for future capabilities that will help make meetings better, easier and more equitable for both participants in the room and those joining remotely. These include:

• New mobile controller options, so it’s even easier to join meetings from personal devices.
• Additional controls for the TC8, designed to make the in-room experience smoother and more efficient.
• New AI upgrades to streamline workflows.
• New devices to expand the hardware portfolio, including the upcoming Poly Trio C60.

Whether you’re communicating between office locations or joining from the comfort of your home, Dialpad and Poly will be there to create the greatest meeting experience possible. To learn more about Dialpad Meetings for Rooms, visit Dialpad.com